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Thought Leadership
The concept of thought leadership centers around leading a conversation and encouraging others to think differently, consider trends and form alternative points of view.
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Curated byThe Ritz-Carlton
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“Guests today define themselves by what they have experienced versus what they have bought. The aspiration is about authenticity and originality. They are very connected with the local culture. That’s what Ritz-Carlton has to deliver on.”
“Herve Humler, President and Chief Operating Officer, The Ritz-Carlton Hotel Company: This is what we’ve always called here at The Ritz-Carlton, for decades before it became a popular buzzword in business, “empowerment.“ Empowerment is often manifested as the power of our employees to break away from the routine. This requires attention to seek out the moments where a break from the routine brings value to the guest: If you are server, you listen to the customer, and if he expresses a desire for something different from what you are currently doing now, you cater to it.”
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