Richard

41 Added | 4 Magazines | 2 Likes | @richardbb | Keep up with Richard on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Richard”

The Five Worst UX Mistakes Websites Make

The user experience of websites has improved by leaps and bounds over the years, but I still run into sites that make me ask, “What were they …

UX Design

Designing Search: Displaying Results

Search is a conversation: a dialogue between user and system that can be every bit as rich as human conversation. Like human dialogue, it is …

Usability Checklist

Userium is a simple, research based, usability checklist, which can be used to catch common usability issues on websites before doing expensive user …

How to Effectively Manage a UX Design Team

I've managed a few teams in my time (cue crotchety old man music), and have accrued some insights that can help your design team run (semi) …

Shopping Cart Usability : Why a simple, honest checkout sequence (usually) wins

When it comes to e-commerce sites and shopping cart flows, usability testing is more than good practice. It’s a precious tool that helps uncover …

eCommerce

The Expanding Role of User Experience Design

As UX designers, our role in our industry is more important today than ever. Our medium is maturing into a broad, multiple-platform, always on, …

UX Design

The Impossible Bloomberg Makeover

Redesigning the Bloomberg Terminal would be any interface designer's dream. There's obviously much room for improvement since the interface hasn't …

Bloomberg Terminal

The Greatest Secrets of UX Revealed!

I’m a big fan of Penn and Teller, and have been for many years. I saw them live for the first time last month and was blown away by their performance.<p>…

UX Design

How Chief Customer Officers Orchestrate Experiences

While not yet mainstream, the Chief Customer Officer (CCO) position continues to gain traction.<p>Over the past seven years, Forrester has observed an …

Customer Experience

Packaging as Media and the Future of Customer Experience

The world is becoming increasingly virtual, and mainstreaming technologies, the trajectory of retail, and a culture of change will radically impact …

Salary & Skills Research

Salaries & Wages

Determining an Hourly Rate: A (Sometimes) Necessary Evil

In a perfect world, freelance UXers would charge by project rather than working up hourly estimates and invoices.<p>Unfortunately, this approach can’t …

Employment

The Experience Tells The Story: How tenets from the Mad Men era apply to digital design

The <i>Mad Men</i> era of advertising has passed. Today, a brand’s communication and engagement strategy is no longer a separate and distinct practice from …

Hosting a Page Description Workshop

You’ve met with your stakeholders, created personas, and developed some user stories, but you still find yourself having a difficult time starting …

UX Design

Break Point Analysis: Gaining insight into customer satisfaction and reducing over investment

In our previous articles we’ve looked at the experience patients had when visiting the doctors office.<p>We leveraged value stream maps to design a …

Big Data

Tectonics of UX: Drifts, shifts, and changes in the user experience landscape

As UX continues to broaden in scope and appeal, I’d like to look at certain aspects of current UX design practice to identify some emerging themes …

How to Design for the Gut

What makes your favorite mobile app so addictive? You know, the one you check over and over again throughout the day?<p>The likely answer is visceral …

UX 10

Hello there.<p>My name is Joe (aka @mrjoe).<p>If you work in UX, I'd like you to answer this 10 question survey on UX past, present and future.<p>I'll share …

A Deep Dive Into Customer Experience

Last fall I wrote an article for UX Magazine about the shift from user experience (UX) to customer experience (CX).<p>In a nutshell, I explained how the …

Customer Experience

The Strategic and Tactical Aspects of UX Leadership

User experience leaders face unique challenges based on the relative newness and breadth of our field. However, the importance of our work makes it …

Leadership

UX and The Museum: Converging perspectives on experience design

Over the last few decades, excellent experiences have become increasingly valued in developed nations.<p>Take Starbucks for example: the cup of coffee …

Mobile UX Design Series: Opportunities for Mobile UX in Complex Business Models (Part 3 of 4)

How To Sketch For Better Mobile Experiences

Mobile user experience design is maturing. One way to gauge this is to look at the tools at our disposal. Prototyping tools such as Balsamiq, Axure …

When Editors Design – Controlling Presentation In Structured Content

This challenging requirement — <b>providing editors and writers with more control</b> over the presentation of their content — is where many well-intentioned …

This Is Water

A short film bringing David Foster Wallace’s commencement address to the 2005 graduating class of Kenyon College to live. Read the full speech.<p><i>(Thank</i> …

David Foster Wallace

The World’s Most Famous Logos, Organized By Visual Theme

Marks of Excellence, a freshly revised book from Phaidon, compiles today’s most identifiable logos according to their visual tropes.<p>A brand is more than a logo. But a company’s mark is its calling card, a shorthand for all that other stuff–the quality of the product, the level of service, the …

With $15 Million In Funding, What’s Next For The Team Behind Paper?

FiftyThree, the studio that created one of the iPad’s best apps, just landed $15 million in funding. We talked to the team about what they’re planning next.<p>It was never destined to be just another iPad app. Paper, by FiftyThree, was built from the psychological remnants of Microsoft’s beloved, …

Watch 6 Wondrous Clouds Float Inside Museum Walls

Like a magician, Berndnaut Smilde conjures up miniature indoor clouds.<p>Anyone who has tried drawing or painting clouds knows that they’re incredibly difficult to reproduce in pictorial form. Well, that can’t actually be tougher than making them, right? In the last few years, artist Berndnaut Smilde …