Zachary Reffey

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In Wake of Delivery Delays, Amazon Offers Gift Cards to Customers

Amazon announced Thursday that it would offer a form of restitution to its aggrieved customers after shipping problems prevented orders from being …

2013, year of the fake: Our love affair with viral Internet hoaxes

All of a sudden, it seems, it has become the year of the hoax. From a server faking a homophobic message, to a self-righteous airplane passenger passing notes to a non-existent "Diane," to a supposed Google employee berating protestors, stories that appear to be true but aren't are suddenly …

Netflix outage interrupts streaming in US, Canada and Latin America (update: fixed!)

As they do each year, the holidays have brought their usual assortment of family gatherings, overeating and service outages, including one tonight affecting Netflix. We're able to play videos on some of our devices but not others, and users are flooding Twitter with reports that it's out. The …

Amazon’s holiday success and UPS’ holiday fail highlight the internet economy’s problems

Shipping giant UPS failed millions of customers this holiday season, missing the delivery of “a small percentage of its packages” on the Christmas …