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Amazon is closing in on Flipkart in India, one metric at a time

Amazon’s big $5 billion bet in India might be enough for the company to win the country’s ecommerce race.<p>Amazon India is quickly closing in on the …

Tumblr is launching a video chat app called Cabana

The blogging company is “exploring a new direction,” according to CEO David Karp.<p>Tumblr, the blogging platform owned by Yahoo, is launching a group video chat app called Cabana, the company’s first real foray into building a communications or video app.<p>Cabana lets up to six users video chat …

Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience

Improving customer experience is often a top business priority, but what about employee experience?<p>Temkin Group reports a correlation between employee engagement and success in customer experience. In its 2016 Employee Engagement Benchmark Study, the firm showed that companies that excel at …

Customer Experience

The race to be the all-in-one app

There’s no denying that app fatigue is posing a challenge not just for new app discovery, but for new behavior discovery. If I weren’t completely tethered to the existing apps on my smartphone, I could be exploring new categories of apps that would enable new use cases that could eventually …

Apps

UnitedHealthcare Brings Clinically Proven Diabetes Prevention and Control Programs to Los Angeles County Employees

LOS ANGELES--(BUSINESS WIRE)--UnitedHealthcare, in partnership with the YMCA of Metropolitan Los Angeles, and Ralphs and Vons pharmacies, is making …

Diabetes

10 Ways to Engage Your Audience with Interactive Content

<b>Author: Katherine McAdoo</b>As an interactive content designer, I like to compare myself to a baker. You provide the fruit, and I’ll whip up a …

The CEO guide to customer experience

Companies that create exceptional customer experiences can set themselves apart from their competitors.<p><b>What do my customers want?</b> The savviest …

Design thinking also needs design doing and design culture

Mark Curtis is the co-founder of Fjord, a design and innovation consultancy that was acquired by Accenture in May 2013. While design thinking is his …

Communication Tactics To Supercharge Your Leadership

Communication is the real work of leadership: articulating a vision. Breathing life into professed values. Challenging the status quo. Engaging people’s heads, hearts and hopes.<p>A lot of that communication is in day-to-day conversation, in meetings, and other routine interactions. But some of it …

The Aria Lets You Control Your Smart Watch Without Touching It

After nearly a month of time with the Apple Watch, there’s been a few moments that drew attention to the downside to having a computer strapped to one’s wrist. Brushing one’s teeth, eating, and even holding your significant other’s hand on a walk all preclude accessing your wrist with your other …

Smartwatches

Blind Americans can now ‘see’ with a device that uses their tongues

A new device that helps the blind "see" by using their tongues has been approved by the U.S. Food and Drug Administration.<p>The BrainPort V100, cleared …

Student Develops An Ingenious Building Material That Shapeshifts In Response To Rain

Chao Chen, a product design student at RCA, created a water-reacting laminate that can open when it’s sunny and close when it rains.<p>When Chao Chen had to conduct a materials study during his second term at the Royal College of Art, he found inspiration while walking through London’s Hyde Park on a …

Product Design

First computers recognized our faces, now they know what we’re doing

We haven't designed fully sentient artificial intelligence just yet, but we're steadily teaching computers how to see, read, and understand our world. Last month, Google engineers showed off their "Deep Dream," software capable of taking an image and ascertaining what was in it by turning it into a …

Artificial Intelligence

Teaching Machines to Understand Us - MIT Technology Review

The first time Yann LeCun revolutionized artificial intelligence, it was a false dawn. It was 1995, and for almost a decade, the young Frenchman had …

Artificial Intelligence

L.A.’s expanding menu of transit options is challenging the city’s auto-urbanism

Los Angeles’s newly completed Expo Line extension creates the first rail connection between Downtown and the Pacific coast in almost 60 years. An …

JC Penney is making a drastic move to speed up customer service

The retailer has added Sephora departments to dozens of its stores and began selling appliances this year after a 33-year hiatus, among other changes.<p>Now, the chain is investing in faster customer service.<p>The company plans to replace one-third of its registers to reduce checkout waits, executives …

Retail earnings show changing tide for department stores

The announcement that one of the country's most iconic retailers, Macy's, will close 100 stores casts a pall over the future of the traditional American department store.<p>Macy's disclosure Thursday of its big round of shutdowns next year is only the latest of a spate of closures that have occurred …

The Best Retailers Combine Bricks and Clicks

Retail profits are plummeting. Stores are closing. Malls are emptying. The depressing stories just keep coming. Reading the Macy’s, Nordstrom, and Target earnings announcements is about as uplifting as a tour of an intensive care unit. The Internet is apparently taking down yet another industry. …

eCommerce

Retail talent disrupted

​The digital revolution is forcing the retail industry into a time of unparalleled change. How can retailers attract, retain, and develop a workforce …

Amazon's Bezos sees AI at early stages of decades-long trend

Amazon.com CEO Jeff Bezos says we're at the earliest days of artificial intelligence and the influence it will have on consumers' lives.<p>"It's hard to …

The Store Of The Future: 150+ Startups Transforming Brick-And-Mortar Retail In One Infographic

If you are a startup in the retail industry, add or edit your profile directly at the CB Insights Editor to get in front of our research team. …

The Store of the Future

Physical retailers must stage experiences, embrace omnichannel and harness data to meet the needs and desires of today’s constantly connected, …

eCommerce

Walgreens to shut down drugstore.com, 4 years after $429M acquisition

Walgreens today announced that it will shut down drugstore.com, the Bellevue, Wash.-based distributor of drugs, vitamins, and beauty products that …

Walgreens

The 'TJ Maxx of grocery stores' is coming for Kroger, Walmart, and Whole Foods

The Los Angeles-based regional chain has 251 locations and plans to expand to 376 by 2020, according to a recent profile in Frozen & Refrigerated Buyer magazine that was cited by RetailWire. It is on track to gross $2 billion in sales this year.<p>TJ Maxx offers lower prices than department stores by …

The State Of The Customer Experience 2016

“Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products.” That is an exact quote from the “U.S. Customer Experience Index, 2016″ by Forrester’s Rick Parish.<p>This is not news. This has been demonstrated and documented …

Customer Experience

The Hot New Thing That Consumers Are Buying

There’s a new hot item that retailers should plan on keeping fully stocked for consumers in 2016, and it’s not even a product at all—it’s experiences. Consumers, especially millennials, are interested in purchasing things that help them define who they are. And brands and retailers need to know how …

Instagram and Pinterest are killing Gap, Abercrombie, & J. Crew

And the problem might be signaling something even more troublesome than dowdy apparel. Instead, it is a total shift in how teen consumers think.<p>Young people want to purchase experiences rather than actual stuff, and when they do buy clothing or shoes they want to be able to showcase purchases on …

Amazon taking on Uber with its on-demand delivery service

The world’s biggest e-commerce company is taking a page from the ride-sharing service and asking drivers to sign up for shifts to deliver packages<p>Amazon.com is quietly inviting drivers for its new “on-demand” delivery service to handle its standard packages, as the online retailer known for low …

Jeff Bezos

Inventory Management in the Age of Big Data

We are on the verge of a major upheaval in the way inventory is managed. This revolution is a result of the availability of the huge amounts of real-time data that are now routinely generated on the internet and through the interconnected world of enterprise software systems and smart products. In …

Big Data