MC CHEN

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What High Performers Want at Work

A high performer can deliver 400% more productivity than the average performer.<p>Despite this, when most managers look at workforce statistics, all employees tend to be lumped together into a category so broadly defined that it becomes difficult to take meaningful decisions. If your average employee …

Luxury Brands Can No Longer Ignore Sustainability

If I asked you to picture the consumer luxury market, you might imagine jewels, sports cars, watches, premium drinks, high-end shoes and apparel, and so on. A combination of high quality, glamour, celebrity, and attitude. With a few exceptions, it’s been an industry not traditionally associated …

4 Things That Sink New Executives, and How to Overcome Them

When mountaineers ascend rapidly to very high altitudes, they sometimes suffer from a condition called acute mountain sickness. The severe nausea and headaches are much like a bad hangover, but left unaddressed, can be debilitating and even fatal.<p>In more than 30 years of consulting with senior …

How to Hire Like a Superboss

A woman shows up for a job interview. It’s a management position, but not a high-level one. While she’s waiting, someone drops down in the chair beside her. It’s the legendary head of the company. “Are you here about a job?” he asks. Speechless, the woman nods. The CEO then asks her about the more …

Why the Biggest Star Wars Movie Ever Isn't Enough to Boost Disney

Disney just posted the best quarterly earnings in the company’s history. So why was its stock down more than 4% in after-hours trading? Four letters: …

Wall Street has finally learned an important lesson about Tesla

After hitting $240 on the last day of 2015, shares have lost one-third of their value. Something close to $10 billion in market cap has been erased.<p>Blame this on a change in the conversation about Tesla. For much of 2014 (when Tesla shares hit their all-time high) and 2015, it was all about the …

HSBC fined $470m for 'abusive mortgage practices' during 2008 crisis

Settlement with US Department of Justice centres on allegations that bank ‘robo-signed’ thousands of foreclosure documents without reviewing paperwork<p>HSBC has been fined $470m (£325m) for “abusive mortgage practices” in relation to the 2007-2009 housing crisis in which millions of people lost their …

Corruption

Exclusive: With full power at CBS, CEO Moonves sees more aggressive move to digital

(Reuters) - CBS Corp (CBS.N) CEO Leslie Moonves, who was given the additional title of executive chairman this week, is planning more original content and looking at taking some of his network's shows off the air and putting them exclusively on its subscription-based CBS All Access service, to …

Who’s Benefiting from MOOCs, and Why

<i>HBR STAFF</i><p>In the last three years, over 25 million people from around the world have enrolled in Massive Open Online Courses (MOOCs) offered by Coursera, EdX, and other platforms. Initially heralded as a revolution in higher education access, expectations have been tempered as research revealed that …

Singapore's miracle economy wrestles with immigration in jubilee year | Reuters

SINGAPORE (Reuters) - In five years, Singaporeans retiring will exceed those starting work. By 2025, the population could contract. The outcome: hiring gets tougher, firms move out and Singapore’s miracle economy gazes into a less lustrous future.<p>To avert the demographic crunch outlined in a …

Shell is axing 6,500 staff and selling $20 billion in assets to compete with the oil price slump

Here's what you need to know:<p><b>Adjusted earnings have slumped from last year, down 37% to $3.8 billion (£2.44 billion). That's still better than the $3.4 billion analysts expected.</b>• <b><br>Revenue for the first half of the year is down from $220.9 billion (£141.66 billion) in 2014 to $138.1 billion (£88.56</b> …

Why you can’t technically default on the IMF

2015-07-16T11:50:02.000Z<p>By: Izabella Kaminska<p>It’s a nuance, but an important nuance.<p>The IMF isn’t a creditor in the usual sense of the word. It’s a …

RICHARD KOO SLAMS THE IMF: The Greece bailout is 'highly unrealistic'

Koo says that the EU "refuses to acknowledge mistakes made," "refused to accept responsibility for this collapse in [Greek economic] output," and says the both the IMF and EU's negotiating position was based on "highly unrealistic" assumptions.<p>That's the killer phrase — "highly unrealistic".<p>Koo …

Here's the downside to rising interest rates for banks

Investors expecting the Federal Reserve to lift rates this year have purchased U.S. bank shares, helping them perform much better than the overall U.S. stock market. Rising rates allow banks to charge higher rates on their loans, which can boost their income.<p>But higher rates can also increase a …

You should be paying attention to this economic indicator

A "no" vote from the Greek referendum last Sunday, the vast stock market selloff in China, and the volatile movements in the price of U.S. crude oil have made it clear the worldwide economy is collectively riding the brakes. The 3.5-hour halt in trading on the NYSE also added to investors' …

Canada is on the brink of a full-blown recession

The Governor of the Bank of Canada (BOC), Stephen Poloz, was not kidding when he warned that the first quarter of 2015 would be "atrocious."<p>After a respectable fourth quarter in 2014, the Canadian economy took a turn for the worse: domestic demand fell by 1.7%, owing to a huge drop in business …

China, Japan And The US -- A Complex Combustible Triangle

Taro Aso, Japanese Finance Minister and Deputy Prime Minister, announced on 2 April that Japan would not join the Asian Infrastructure Investment Bank (AIIB) out of loyalty to the US. He is the grandson of Shigeru Yoshida. Yoshida, a wily highly capable diplomat, was Japan’s prime minister during …

Leadership Lessons from Great Family Businesses

It’s no secret that family businesses can struggle with governance, leadership transitions, and even survival. Consider a few high-profile examples: Banco Espírito Santo was rescued by the Portuguese government last year following the resignation of its CEO, the great-grandson of the bank’s …

To Form Successful Habits, Know What Motivates You

Have you ever been driven crazy by a coworker’s persistent questioning of what the team is doing, and why, and whether things could be done more efficiently—or have you been driven crazy by a colleague’s refusal to address those crucial questions?<p>Have you ever worked with someone who met deadlines …

Tips for Coaching Someone Remotely

Leaders are providing less explicit direction to their employees these days, and relying more on coaching as a leadership tool, as organizations become flatter and more dependent on knowledge work. But many people also manage teams that span locations and time zones, which means they must do at …

Networking for Introverts

The night before a conference where I was scheduled to speak, I found myself in a crowded bar just south of Greenwich Village. The organizers had arranged a VIP reception, and — having just moved to New York — I figured I should attend. Indeed, I had good conversations with four interesting people …

How to Really Motivate Salespeople

Before I became a business school professor, I worked as a management consultant. One engagement in particular had a profound influence on my career. The project involved working with the Asia-based sales force of a global consumer products company. This company practiced “route sales,” which meant …

3 Behaviors That Drive Successful Salespeople

Most people consider selling to be an art rather than a science: some people have it and some people don’t. But this leaves a lot of uncertainty in what is often a company’s most profitable department, and it makes managing a high-functioning sales force notoriously difficult. The prevailing …

What Separates the Strongest Salespeople from the Weakest

What separates high-performing salespeople who exceed their quota from underperformers who miss their quotas by more than 25%?<p>I recently conducted a research project involving nearly 800 salespeople and sales leaders to better answer this question. In addition, I have had the privilege to interview …

How to Design an Agenda for an Effective Meeting

We’ve all been in meetings where participants are unprepared, people veer off-track, and the topics discussed are a waste of the team’s time. These problems — and others like it — stem from poor agenda design. An effective agenda sets clear expectations for what needs to occur before and during a …

Quiz: Do You Know When Coaching Works and When It Doesn’t?

Who’s Your Most Valuable Salesperson?

Companies have become savvy customers, often determining the solution they need, the supplier they want, and the price they’ll pay before a salesperson sets foot through the door. In this competitive environment, the premium on finding, training, motivating, and retaining star salespeople has never …

Windows 10 will be free for software pirates

Windows 10 will be a free upgrade for Windows 7 and Windows 8 users this summer, but Microsoft is also extending its offer to software pirates. "We are upgrading all qualified PCs, genuine and non-genuine, to Windows 10," says Terry Myerson, Microsoft’s Windows chief, in an interview with Reuters. …

McDonald's CEO 'Under Siege' At Home And Abroad

By Lisa Baertlein<p>Aug 3 (Reuters) - McDonald's Corp CEO Don Thompson sure could use a break.<p>The head of the world's biggest restaurant chain, who for much of his two years at the helm has been battling to spark sales growth in the United States and Europe, got battered by headline-grabbing bad news …