rburke777

7 Flips | 1 Magazine | 1 Like | @rburke777 | Keep up with rburke777 on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “rburke777”

A Checklist for Making Faster, Better Decisions

Managers make about three billion decisions each year, and almost all of them can be made better. The stakes for doing so are real: decisions are the most powerful tool managers have for getting things done. Setting goals (another tool) is aspirational, but making decisions actually drives action. …

The Hidden 'Curse' That Undermines Customer Service And The Customer Experience

When you get lost way out in the boondocks, the worst person to ask for directions is someone who knows the area really well. You’ll get something along the lines of those old “Bert and I” routines: “Turn left where the old barn used to be, make a right where Ol’ Sanders was thinking of building a …

Customer Experience

Why Compassion Is a Better Managerial Tactic than Toughness

Stanford University neurosurgeon Dr. James Doty tells the story of performing surgery on a little boy’s brain tumor. In the middle of the procedure, the resident who is assisting him gets distracted and accidentally pierces a vein. With blood shedding everywhere, Doty is no longer able to see the …

3 Ways To Train Yourself To Be More Creative

Creativity isn’t a talent you either have or you don’t, it’s a skill that you can build with these practices.<p>What makes someone good at their job? Talent or skill?<p>According to research by Stanford professor Carol Dweck and her colleagues many people believe that people’s performance reflects either …

The 4 Essential Elements To Getting Your Point Across

Showing empathy is one of the keys to building great relationships and better communication. But how do you get personal without overstepping your bounds? Here’s a guide for striking the right balance.<p>If you want people to listen to you–really listen–it may be time to take up juggling.<p>Not …

12 Tools For More Mindful Living

Living a more mindful life is worth the effort, but remembering to focus and keep your mind in the moment is difficult. Here is a toolset designed to help you achieve your goals.<p><i>Editor’s Note: This story contains one of our 11 New Years resolutions you can actually keep in 2014. For the full list,</i> …

Google Reveals Its 9 Principles of Innovation

Want to know what’s in Google’s secret sauce? Chief social evangelist Gopi Kallayil dishes out the tech giant’s success recipe.<p>Ever wonder what makes the Google the holy grail of productivity and creativity? There’s no magic in the drinking water at the Mountain View, CA company. The tech giant …