Rodney Baumgart

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7 customer service lessons from the best Uber driver ever

This Toronto Uber driver has maintained a 4.99 rating after driving nearly 5,000 passengers. When I climbed into his car, I found out why.<p>I’ve probably taken an Uber two or three times a day for the past couple years. And every time I idly check the driver’s rating and number of rides. I’ve found …

Customer Service

The Single Worst Way to Respond to Customer Complaints (and How to Avoid It)

People want to protect the freedom they feel entitled to, and it creates a recipe for customer service disaster.<p>Exceptional customer service is critical to keeping your business humming. Getting there can involve all kinds of strategies, but the real key is to grasp that most difficult customer- …

Self-help

50 Important Customer Experience Stats for Business Leaders

Customer experience is the last source of sustainable differentiation and the new competitive battleground. -- Tiffani Bova, Gartner Vice President and Distinguished Analyst<p>I completely agree with Bova's thesis, but do all business leaders fully recognize and understand the importance of customer …

Customer Experience

Why You Should Think Less About Sales and More About the Customer Experience

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>As the actor Alec Baldwin's real estate salesman advised in that classic scene from <i>Glengarry Glen Ross</i><i>:</i> “<i>Always</i> be closing.” "ABC" is now a popular saying in sales circles, and sales representatives who can bring in new business are …

Customer Experience

The Hidden 'Curse' That Undermines Customer Service And The Customer Experience

When you get lost way out in the boondocks, the worst person to ask for directions is someone who knows the area really well. You’ll get something along the lines of those old “Bert and I” routines: “Turn left where the old barn used to be, make a right where Ol’ Sanders was thinking of building a …

Customer Experience

9 Ways to Show Customers You Love Them [Infographic]

Most people use Valentine’s Day to show their other half a little extra love, but businesses have another group they should be thinking of when Cupid …

Customer Experience

Customer Experience Is The New Battleground In Business

We’ve heard it all before: thanks to digital disruption, traditional brand marketing is losing its luster and the customer is now in charge. To wit, Gartner predicts <i>this is the year</i> companies will compete primarily on the customer experiences they deliver. But if businesses are no longer able to …

Web developers, data scientists, AI experts: The 15 top tech roles of 2016

Over the past few years, skilled developers and tech professionals have been in high demand for startups and corporations alike. And 2016 will be no …

Amazon Web Services

Skyacht One

With an ornate design inspired by a custom yacht from 1939, the Skyacht One is one of the most luxurious private jets on the planet. It's based on …

This bizarre medieval manuscript has never been deciphered

The Voynich Manuscript<p>The bizarre book that has baffled experts for centuries<p>Named for Polish book dealer Wilfrid Voynich, who acquired it in 1912, …

34 photos that will make you want to grab a map and travel Britain

LONDON — As anyone who's ever navigated a boggy moor or orientated their way round a dark forest will know, Ordnance Survey are the dominant …

10 tips for maximizing your startup's exposure on Product Hunt

Making it onto Product Hunt is potentially a very big deal for startups, and a great way to spur user growth. But what's much more important is being …

一圖看盡 24 種人像佈光的方式與效果

人像佈光方式變化多端,而國外網站 Digital Camera World 分享了一幅人像佈光指南,展示了 24 種基礎卻實用的方式與效果,相當值得收藏及參考︰據他們的分享,操作閃燈時應注意︰1) 充份控制燈光的質地表現,透過柔光箱之類來改變。2) 小心微調燈光的角度,不論是上下、左右或前後,不同位 …

Ten Hidden Gems In Google Analytics: Do Smarter Web Data Analysis!

The 80/20 rule applies to our use of web analytics tools as well. Most of us use just a small amount of power our tools contain.This hurts my …

Analytics

Speed, Focus, Smart Insights: 5 Google Analytics Custom Reports FTW!

Standard reports stink. Custom reports rock!If you are a regular reader of this blog, you are quite familiar with this sentiment. I've expressed it …

Watch the Only Known Footage of Anne Frank

Almost all of us have read the story of Anne Frank, but we surely all picture it quite differently. Most of us have seen the photos used on the …

DocuSign Raises $233M Series F At $3B Valuation

DocuSign, a company best known for its work with secure identity and authentication, has raised a $233 million Series F round of capital, at what a source said was a roughly $3 billion valuation.<p>The dollar amount — the company has now raised over $440 million — may seem staggering, but not to …

Europe’s DocPlanner Bags $10M To Grow Its Healthcare Booking Platform

DocPlanner, an online booking platform for healthcare appointments, has raised a new funding round — pulling in $10 million in Series B financing, led by the European Bank for Reconstruction and Development. It says it plans to use the new funding for continued expansion, focusing on Southern …

Health IT Startup Silversheet Raises $2.9 Million To Manage Medical Credentials

Silversheet, a medical credentials verification startup, has pulled in $2.9 million in a seed round to launch a platform that aims to save administrators time by digitizing documents and automate the verification of medical records.<p>There are numerous problems in the health IT space, particularly in …

From series A to E: 5 things I learned raising $155M

<i>This article is part of DBA, a series on Mashable about running a business that features insights from leaders in entrepreneurship, venture capital</i> …

Tutorial: Capture Gorgeous Star Trails in Light Polluted Areas

<i>Josh Anon has been a wildlife, landscape, and travel photographer for 20 years. He has traveled around the globe, looking for the next great image,</i> …

The exponential business benefits of putting people first

<i>This article is part of DBA, a new series on Mashable about running a business that features insights from leaders in entrepreneurship, venture</i> …

I'm Ira Glass, Host of This American Life, and This Is How I Work

Ira Glass is a writer, producer, storyteller, performer, and a familiar voice. His show This American Life has set the contemporary standard of …

13 Short Stories That Will Blow Your Bind

There are short stories, and then there are short stories that shake you to the core.<p>It could be the ending, or a twist halfway through, or just the …

What Is the Best Career Advice That Transcends Industries?

<i>This question originally appeared on Quora.</i><p><i>What are some of the best examples of general career advice? By general, I mean not specific to your field</i> …

Planetary Panoramas - 360 Degree Night-Sky Time-Lapse by Vincent Brady, Music by Brandon McCoy

5 Tips For Smarter Blogging

Becoming a great blogger is a long-term process: it takes practice and it doesn't happen overnight. But becoming a smart blogger is something anyone …

Three Ways Leaders Build (or Break) Trust

Posted 10.30.2013<p>It’s a bad sign when a leader gets to the point where both friends and foes are asking, “What did he know and when did he know it?” …

How Much Does It Cost to Be Superman in Real Life?

Kal-El. Clark Kent. The Man of Tomorrow. Whatever you call Superman, this humble Kansas farm boy has captured our hearts ever since we found him …