Raphael

58 Flips | 2 Magazines | 69 Likes | 51 Following | 15 Followers | @raphchun | Keep up with Raphael on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Raphael”

Service Design Thinking - Designing services that people fall in love with

Slides from my service design talk & one day workshop @ Clarice Technologies, Pune, India.<p>- Why Service Design ? Todays Customers Trends ?<p>- Service Design Benefits ?<p>- Basic Process, Tools & Methods<p>- One day Workshop

Design

Exclusive: Walmart.com Redesigns As The Anti-Amazon

The retailer wants to translate the best parts of its stores–like the friendliness of its greeters and the local preferences of its shoppers–for the web.<p>Amazon’s unstoppable growth has set the entire world of retail back on its heels, but at least one company has the footprint to stand in its way. …

eCommerce

Usability Evaluation

15. Usability Evaluation<p>by Gilbert Cockton<p>Put simply, usability evaluation assesses the extent to which an interactive system is easy and pleasant to …

8 Design Principles To Live And Die By, According To Facebook, IBM, Pentagram, And More

Buck the trend and never be mediocre.<p>Most designers have a set of principles upon which they loosely base their work. Dieter Rams, famously, had 10. But how often do you satisfy all of these tenets of your practice at once? Once in a while, if you’re lucky.<p>So we asked eight prominent designers who …

Design

How we do user research in agile teams

Getting user research into agile teams in a way that is timely, relevant and actionable is a challenge that teams the world over are tackling. …

The Biggest Danger Of Time Warner's CBS Blackout Is That Viewers Will Stop Caring

Time Warner is entering the second week of its blackout of CBS over a contract dispute, depriving millions of viewers in New York, Los Angeles, and Dallas of their favorite shows. Local advertisers are starting to gripe — we’re just entering the crucial back-to-school selling season — but the …

Nepal’s First Openly Gay Member of Parliament Doesn’t Stop Innovating

From TV shows to new NGOs, Nepal’s Sunil Pant teaches a lesson or two on innovating in restrictive environments.<p>Sunil Pant is the sort of activist politician you rarely see in the United States these days. He makes regular headlines, is always stirring things up in Parliament, knows the right …

A Deep Dive Into Customer Experience

Last fall I wrote an article for UX Magazine about the shift from user experience (UX) to customer experience (CX).<p>In a nutshell, I explained how the …

Episode 209 of The SpoolCast: Richard Rutter

Episode #209 Richard Rutter - Typography in Responsive Web Design<p>May 29, 2013 · 18 minutes<p>Listen Now<p>Typography wears many hats in the user experience …

Google’s Dead-Simple Tool For Making UX Decisions: 2 Jars Of Marbles

When the Android team wants to decide whether a design decision is good or bad, they turn to the least techie of tricks.<p>Nothing is perfect. So even for the most successful platforms, design needs to continuously evolve. But beyond mere gut instinct or that ephemeral talent of taste, how can you …

UX Design

Do Your Real-Life Friends Bug You With Their Online Personas?

In real-life, your friends are great — they're normal, fun-loving people — until, that is, they log online. After that, your friends become …

23 Thought-Provoking Enterprise Tech Execs That Smart People Are Following On Twitter

Not all of them are interesting to follow, though.<p>Some tech execs are clearly working at companies with strict social media policies. They're not allowed to really let loose. (And frankly, who could blame them?)<p>Other tech execs see Twitter only as a place to talk about how great their companies and …

Logic+Emotion

In the beginning, there were products and services, and some were good. Fewer became trusted brands, but those that did enjoyed unquestioned loyalty …

The End of Traditional Ad Agencies

Much like newspapers, conventional advertising agencies are becoming irrelevant. When one person with a wireless connection can be an agency, a media company, or even a manufacturer, traditional advertising organizations have to change their culture, processes, structure, talent policies, …

50 Beautiful Mobile UI Design with Amazing User Experience | Inspiration

The actual fact of User Interface (UI) as well as User Experience (UX) is that both <b>UI/UX</b> are the two sides of the same coin. Both are keeping up the …

Rob Forbes: The Power of Simplicity

The founder of Design Within Reach and PUBLIC Bikes explains why "design makes a difference."<p>Rob Forbes is a serial entrepreneur with an eye for …

Stanford University

Searching for Sugar Men

Why rock documentaries are bigger and smaller than ever<p>At the end of 1987, U2 returned to the Arizona desert for the sake of posterity. That March, …

Try The First Recipe Devised By IBM’s Supercomputer Chef

After winning at chess and Jeopardy, IBM is taking advanced artificial intelligence into the kitchen to tackle the apex of human thought: Creativity.<p>There are 318,979,564,000 possible ways to play the first four moves of chess. That may seem like a lot, but in reality, there are only six different …

Artificial Intelligence

How SMEs can ensure great customer service

I work with countless small businesses up and down the country and whether you're running a team of four or a team of 250, I'm hearing one clear …

Are You Listening to Your Most Important Customers?

You don’t see many tweets touting companies as #betterthanaverage. But there’s plenty of social media chatter about really good or bad customer experiences. The same holds true for the feedback companies receive directly via e-mails or phone calls. Customers are most likely to offer feedback when …

How Volkswagen Made SEO Cool

Let's face it, SEO is rather boring. Despite being a necessary part of any site strategy, it's probably the least fun part of any content writing you may do. Doing keywords research, fitting them into your article or post and ensuring that the flow of your content isn't disrupted is a lot to think …

Putting the Customer First

Hayagreeva Rao explains why innovation is about more than just new technology.<p>In 1987, Chip Conley, MBA '84, made an unusual business decision: he …

Stanford University

Want to Be a Better Leader? Put Yourself First

Before Carrie Kerpen could excel at the helm of the social media firm she co-founded, she had to change some things about herself. Here she explains.<p>When my husband, Dave Kerpen, told me at the end of 2012 that he was ready to leave the CEO position at the social media company we co-founded my …

Leadership

Why It Took Decades of Blaming Parents Before We Banned Lead Paint

As with soda, demanding that all mechanisms of harm be completely understood before regulations are put in place is frightening.<p>Melissa Hillier/Flickr<p>Some died slow deaths. Others went into convulsions. Tens of thousands yet to be born were at risk of permanent damage.<p>Lead paint initially seemed …

Why We Took Cocaine Out of Soda

<i>Social injustice and "a most wonderful invigorator of sexual organs"</i><p>1894 ad for Vin Mariani, art by Jules Cheret<p>When cocaine and alcohol meet inside a person, they create a third unique drug called cocaethylene. Cocaethylene works like cocaine, but with more euphoria.<p>So in 1863, when Parisian …

How Jenna Lyons Transformed J.Crew Into A Cult Brand

See how Jenna Lyons has taken J.Crew from ugly duckling to fashion arbiter.<p>Jenna Lyons is in her corner office sucking on an iced coffee as if it were manna. The room looks like a cross between a boudoir and an artist’s loft, with a peach fur draped over a white leather eames chair. The industrial …

Fashion Week

REVEALED: Why People Don't Respond To Emails Anymore

She asked a bunch of people why.<p>Some answers:<p><b>We're not used to the pacing yet.</b> Rutgers Business School professor Terri Kurtzberg says that while in audible conversations "it's clear how long a silence should last before you need to respond. There's no norm with digital communication."<p><b>We want to say</b> …