Ludo Raedts

712 Added | 2 Magazines | 188 Likes | 11 Following | 45 Followers | @raedts | Social business. Customer Service. Digital Transformation. Founder The Webcare Company.

How to train your chatbot

<b>The hype surrounding chatbots has led many businesses to deploy bots without considering the fundamental requirements for success.</b><p><b>We talked to</b> …

Social CRM By Numbers [INFOGRAPHIC]

Social media has dramatically changed the sales cycle, but it has done so for the better. The buzz phrase <b>"Social CRM"</b> shouldn't make you hit the …

Social CRM

Stop Wasting Your Customer's Time If You Want To Keep Them

Putting ourselves in our customer’s shoes is the best approach to serve them best.<p><i>“</i>Imagine that you need some information. You ask for it, but nobody …

The CRM Watchlist 2019: Welcome to the show

Changes in the CRM world have led to major changes in the CRM Watchlist and the new Emergence Maturity Index Awards. See how the customer-facing …

Watchlist

Reimagining Business: How to Cater to the Customer of the Future

Meet Dawn. She’s never been to the doctor’s office, but she visits her doctor every week. She’s constantly shopping, but she’s never waited in line. …

Innovation

How AI Will Change Customer Experience And Marketing

<i>In this artice, Shelly Kramer once again expoiunds on AI. This time, it is how it will change customer experience and how marketers will market. It</i> …

Artificial Intelligence

The Bot Revolution Can Save Your Customer Service, Says Tony Jamous, President Of Nexmo

If you’ve not already heard about the “Bot Revolution,” now is the time to hip yourself to it. Chatbots and other AI-powered virtual agents have changed the structure of customer service considerably. But, this is just the beginning. Chatbots are evolving with APIs, being given access to deep …

Chatbots

What Amazon Gets About Customers (That You Probably Don't) | Inc.com

Let's say you order a PlayStation on Amazon, as a Christmas present for your son. This was delivered to your doorstep; your neighbor signed for it, and left it on your front porch.<p>But then it mysteriously vanished. Now you have to fork out a few hundred bucks more and reorder the same PlayStation, …

eCommerce

Five Ways to Get (And Give) Good Customer Service This Holiday Season

Stories of poor customer service are legendary; especially at this time of year. It seems every company and every customer has a tale of woe. There’s the clerk who doesn’t know/doesn’t care; the voice mail system with endless hoops to jump through to get to a human being (if you even can); the …

Customer Service

Einstein Bots: Using AI to deliver the Future of Customer Service

<i>Why we’re Hot for Bots & What Happened at Dreamforce’17</i><p>Two weeks ago at Dreamforce 2017, Salesforce presented Einstein Bots: this is one of the …

Are brands listening to customer reviews?

The world of customer reviews is changing.<p>There was a time where a customer had to go into a store to complain. This then evolved into phoning …

Earning Loyalty From Your Customers

By Laura McLoughlinBrand loyalty is what stops customers flittering from low price to low, low price. You may not sell the cheapest products on the …

Customer Experience

Empathy From A Bot?

Want to help patients? Start by walking in their shoes and trying to understand their health journey. Empathy is key to everything. As our world …

Experience Economy: Give Customers What They Really Want

What separates Hard Rock Cafe from any other restaurant? Do we collect their t-shirts to publicly brag about all the cities around the world we’ve …

How to Keep Customers in Love with Your Product | Inc.com

You've probably spent years of your life honing your product or service so that people will like it and buy it from you. You've put your blood, sweat and tears into it.<p>The unfortunate truth though is that most customers won't ever see that or care. To them, the only real difference between you and …

Customers

These Two Customer Service Formulas Can Improve Employee Performance By 100%

Even the most engaged, best-intentioned employees (and their managers) can benefit from knowing a couple essential expert formulas that will improve their customer service performance day in and day out.<p>Today I’ll share two rules of thumb how to interact face to face with customers while they are …

Customer Service

How​ ​AI​ ​is​ ​enhancing​ ​the​ ​customer​ ​experience

There have been a lot of discussions about customer service and customer experience. Considering that AI is changing the way companies interact with their customers we have asked CX expert Kobus van der Westhuizen from Genii AI how AI is enhancing the customer experience.<p><b>You​ ​have​ ​been​ ​in​</b> …

Customer Experience

It’s not the End of Retail, It’s the End of Retail As We Know It

Retail, like every industry, faces digital Darwinism as technology and markets evolve and disrupt. This isn’t new. But what is clear, executives are …

Customer Experience
Customer Experience

The 18 Best Ways to Create a Brand That is Honest and Trustworthy

When building a company, most founders first think about their product and making money.But your product isn’t the only thing that’s important when …

Customer Experience

Consulting 'Bob': How To Tell If You Need A Customer Experience Transformation Initiative

No matter how big or small your company may be, it’s common to think of customers in the aggregate, as a group, as a category, or as a set of categories.<p>Certainly, this kind of groupthink (or thinking-of-group, I suppose), is necessary, because considering factors in the aggregate affords you the …

Customer Experience

4 Ways Your Company Is Screwing Up Customer Service

Your customers won't stay on hold forever. Find ways to solve issues without taking an unnecessarily long amount of time.<p>PCMag reviews products …

Customer Experience

Customer Experience Strategy as a Game Changer for Growth

According to an IDC survey, over 72 percent of the respondents agreed that their customer experience management approach was owned by the company’s …

Customer Experience

Man: Would you like to sign up for our customer loyalty program? Dilbert: Why would I do that? Man: If you don't we'll overcharge you on your …

How Amazing Customer Service Can Help You Double Your Revenue

Customer service goes a long way when it comes to growing and sustaining your company.I’m sure you’re familiar with the old business saying “The …

Customer Experience

Is Your Voice of the Customer Program All Talk and No Action?

It was an interesting week of customer experiences in the fast food world.<p>A Hot and Cold Customer Experience<p>On the way to a concert Sunday evening, …

Customer Experience

What messaging means for the future of customer care

Kemal El Moujahid Contributor<p>Kemal El Moujahid is currently a lead product manager for the Messenger team at Facebook, working on AI-powered services such as M and driving the product management of the Messenger platform. Kemal was previously VP of Products at Fuze, a video conferencing and …

Chatbots

The Customer Service Issues That Annoy Consumers Most

Consumers say the customer service issues most likely to make them stop doing business with a company are uninformed agents and long wait times, …

Customer Experience

How Millennials (And Others) Use Social Media For Brand Accountability

Brand accountability is a growing trend with how consumers are using social media today.This means your worst brand behavior is paraded online for …

Public Relations