Purnomo Kristanto

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Why the Most Productive People Don’t Always Make the Best Managers

When a company needs a supervisor for a team, senior leaders often anoint the team’s most productive performer. Some of these stars succeed in their new role as manager; many others do not. And when they fail, they tend to leave the organization, costing the company double: Not only has the team …

Leadership

Google Wanted to Know What Makes a Manager Great, So It Conducted a Study. Here Are the Results | Inc.com

20 years ago, you probably would've laughed if someone said your life would one day be irrevocably changed by a company called Google. <i>What's a google</i>?<p>But, as you know, Google's become the largest entity in one of the biggest tech companies in the world. And it's giving you a glimpse inside its …

Leadership

Stay Calm During a Tough Conversation by Grounding Yourself

Having a tense conversation brings up a lot of negative emotions, leaving you feeling like an active volcano. To prevent an outburst and stay in control of your emotions, physically ground yourself in your environment. One of the best ways to do this is to stand up and walk around, which activates …

Mindfulness

Create a Growth Culture, Not a Performance-Obsessed One

Here’s the dilemma: In a competitive, complex, and volatile business environment, companies need more from their employees than ever. But the same forces rocking businesses are also overwhelming employees, driving up their fear, and compromising their capacity.<p>It’s no wonder that so many C-Suite …

Management

8 Life Lessons From 8 Good Books That Everyone Should Read

These inspirational books can change your life if you let them.<p>CEO and Co-Founder of Impact Theory<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Humans are adaptation machines. We are literally designed to adapt to our environment and the stresses that it places on us (both physical …

Self-improvement

4 Questions Great Managers Ask Their Employees Every Week

The prerequisite for setting the stage for these questions to be asked (and answered) is transparency. Therein lies the problem for most bosses.<p>Readers of my column in management roles will often write to me asking about what they can do to improve their relationships with employees. It's not that …

Employment

Read Your Way to CMO Status With the 8 Best Marketing Books

Everything revolves around marketing these days—just this week I attended an interesting talk about self-promotion on social media. Most of us not …

Marketing

This Renowned Wharton Professor's Best Leadership Advice: For the Love of God, Stop Brainstorming

Superstar leadership expert Adam Grant identifies the most important evidence-based truths to apply to your business today.<p>Leadership is not mysterious. If you understand how people and organizations behave, you'll have a pretty good idea how to maximize the performance of both. Fortunately, we're …

Leadership

You can teach yourself to read an entire book in a single day

There’s no better superfood for your brain than a book.<p>Reading is the best way to rapidly gain a deep, and broad understanding of a topic or discipline.<p>You can read an entire book every day, but it will cost you. It’s a massive goal and can be unreasonable, but it works for me.<p>I am selective about …

Books

13 Words You Should Never Use When Replying to a Customer

It takes a lot for a customer to be willing to interact with a company. People brush by thousands of brands—from restaurants to online tools—on a …

Customer Service

By Doing Something No One Expected, Golden State Warriors' Coach Steve Kerr Taught a Brilliant Leadership Lesson

How do you motivate a team that doesn't have anything to prove? Warriors' head coach Steve Kerr just showed us.<p>As the leader of a team, what would you do if you felt that you were losing control? That your team members were no longer responding to your efforts?<p>That's the situation Golden State …

Basketball

Want to Keep Your Best Employees From Quitting? Facebook Execs and Adam Grant Tell You How | Inc.com

Given the talent wars we're engaged in and the cost of bringing new talent in, employee retention has become the Golden Goose. So advice on how to keep superstar employees from leaving and how to avoid toxic behaviors that cause turnover are gold nuggets in their own right.<p>Key human resources …

Employment

You won't be a great leader until you conquer this fear

Does the thought of giving negative feedback to an employee make you want to call in sick? If so, a fear of confrontation may getting in your way.<p>But you’re not doing anyone a favor by avoiding conflict. When problems go unaddressed or are swept under the rug, everyone suffers—including you. …

Self-help

Want to Raise Successful Kids? Do This to Help Them Be Strong, Confident, and Resilient | Inc.com

Much has been written about the habits and characteristics of high-achieving adults, and how they differ from everyone else. But if you're a parent, a more compelling question may be: "What can I do to make sure my kids succeed in life?" According to researchers, one attribute that certainly helps: …

Self-improvement

How Do You Become a Great Salesperson? (Most People Forget to Do This 1 Thing) | Inc.com

Dale Carnegie framed it best: to become a great salesperson, you have to remember that people want to do business with people they like and respect. At the end of the day, while you may be selling to a customer, what you're really doing is looking to earn their trust. As Carnegie said, it's about …

Selling

Warren Buffett Says If You Hire People on Intelligence but They Lack This Other Trait, Don't Bother | Inc.com

Warren Buffett gave some great advice a few years ago on key attributes to look for when considering job candidate<i>s.</i> He narrowed it down to three, but one is purely non-negotiable. Buffet said<i>:</i><p>You're looking for three things, generally, in a person: intelligence, energy, and integrity. And if they …

High Level

Stop Exceeding Customer Expectations: To Create Immediate Loyalty Do This Instead | Inc.com

Churn kills business.<p>A few years back I was part a global account team and we were failing with a Fortune 100 client. We tried everything: we looked at all of their business requirements and then went above and beyond. We proved ROI. We answered all the questions, we even flew out multiple times …

Customer Experience

The 100 best nonfiction books of all time: the full list

After two years of careful reading, moving backwards through time, Robert McCrum has concluded his selection of the 100 greatest nonfiction books. Take a quick look at five centuries of great writing<p>Robert McCrum reflects on his 100 greatest nonfiction books list The 100 best novels written in …

Literature

60 Books We Can't Wait To Read In 2018

As 2018 approaches, there’s a lot to look forward to: the end of a hellish 2017, the Winter Olympics, “The Bachelor: Winter Games,” 2017 being over, midterm elections, and 2017 finally drawing to a close.<p>More than anything, though, we’re eagerly anticipating the flood of new 2018 books ― and the …

Books

The 12 Most Impactful Books to Read in 2018 | Inc.com

I read, some might say a little too much. I read 103 books last year. This year, I'm proud to say I only read 98. Quality over quantity.<p>Science says just being surrounded by books can help you improve: You admit how much you don't know, which leads to continual learning. Still, it helps to apply …

Self-improvement

Why Do Employees Quit Their Jobs? Because Bosses Don't Provide Them With The 1 Thing They Want the Most | Inc.com

Employee turnover is an expensive habit, with some estimates for total costs associated with turnover ranging from 90 to 200 percent of someone's annual salary.<p>Adding insult to injury, Mercer's Global Talent Trends report revealed that 34 percent of employees plan to leave their company within 12 …

Entrepreneurship

Want to Be a Great Leader? Follow Satya Nadella's 3 Rules for Extraordinary Success | Inc.com

Microsoft CEO Satya Nadella is one of the most transformative leaders on the planet. He understands that success doesn't happen overnight. Rather, you must think long-term, plant seeds for the future and start reinventing today while building tomorrow. This means rethinking everything in your …

Inventions

4 Ways to Get Honest, Critical Feedback from Your Employees

I recently observed a town hall meeting where a new leader had just been promoted to run his division. In his introductory remarks, many – including me – were struck by his declaration, “One of the things you’ll find is that I’m very self-aware and open to feedback.” Even from the side of the room, …

Leadership

Self-Doubt is Sabotaging Your Leadership. Here's How to Break the Cycle and Lead With Confidence | Inc.com

You had a bad meeting. You lost your cool on a conference call. You had an employee quit.<p>When your day has gone from bad to worse, it's nearly impossible not to beat yourself up over what you should've, could've, would've. For any leader, this is a very slippery slope. The more challenging issues …

Self-help

13 Remarkably Inspiring Quotes on Greatness in the Workplace | Inc.com

• "Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all these things effectively, you can't miss." - Lee Iacocca<br>• "The price of greatness is responsibility." - Winston Churchill<br>• "Strive not to be a success, but to be of value." - Albert …

Motivation

After Interviewing Hundreds of Job Candidates, I've Learned to Look for These 4 Things | Inc.com

Rapidly scaling your business can involve going on what might feel like a hiring spree.<p>Every entrepreneur dreams of launching something that gets an instant, positive response from the market. But being a runaway success can come with its own challenges -- one being the need to build up a team …

Employment

Research: Why 70 Percent of Employees Aren't Working to Their Full Potential Comes Down to 1 Simple Reason | Inc.com

According to Gallup research, an astounding 70 percent of U.S. employees are not showing up to work fully committed to deliver their best performance. Adding insult to injury, 52 percent of those workers are basically sleepwalking through their day, and 18 percent of them are busy acting out their …

Employee Engagement

A Journalist Who Interviewed 585 CEOs Says They All Have These 3 Things in Common | Inc.com

If you're aiming to make it to the very pinnacle of business success, one way to go is to follow in the footsteps of exceptional leaders who have already scaled those heights. But what CEO should you emulate?<p>Some started their companies in vans, others have been disciplined overachievers all their …

CEOs
Leadership

7 Digital Marketing Strategies for Franchises (Infographic)

Here's how to use the power of search, social media, email and more to increase your visibility.<p>As more and more entrepreneurs open franchises in the U.S, the competition is becoming fiercer. Fortunately, there are plenty of ways to make your franchise stand out and succeed in this crowded market, …

Marketing