Organizations are rushing to implement open office spaces in hopes of retaining talent, encouraging cross-functional collaboration, enhancing exposure to different kinds of expertise, and accelerating
No matter what the strategic plan says, many of us are more attracted to something new that’s glittering on the horizon than we are to the goals that have languished on our to-do list for months. This
IT and business leaders face the daunting task of not only upgrading workplace technology and modernizing infrastructure but also overcoming user resistance to new ways of working.To ensure the workplace
Artificial Intelligence (AI) is often associated with sorting data–and occasionally a sci-fi fantasy robot scenario–but healthcare leaders are hoping to use machine learning to better identify and treat
Focus on shared values. In 2006, Blockbuster Video launched Total Access, a service that allowed its customers to rent videos online and return them to stores. The strategy was an immediate hit with customers
Using data science to predict how people in companies are changing may sound futuristic. As we wrote recently, change management remains one of the few areas largely untouched by the data-driven revolution.
An executive I work with recently stepped into the biggest challenge of her career. Recruited from outside the organization, she faced multiple problems: The business was losing money, costs were bloated,
Systems that provide automated investment advice from financial firms have been referred to as robo-advisers. While no one in the industry is particularly fond of the term, it has caught on nonetheless.
Change management can be a test for any organization. Several studies by Towers Watson show that just 25% of change management initiatives are successful over the long term. I wouldn’t be surprised if
Culture is like the wind. It is invisible, yet its effect can be seen and felt. When it is blowing in your direction, it makes for smooth sailing. When it is blowing against you, everything is more difficult.
An organization’s desire to be more “proactive” than “reactive” when responding to rapid change can be fulfilled if a “people-focused” change management methodology is adopted and supported by strategic
I was talking to an executive at a client of mine about the changes the organization was going through and how he felt about them. He just shrugged. He told me he had seen it all before: He had been there
Most people don’t like change—especially when it is imposed on them. It’s human nature: The more we feel as though we have no control over the change, the more we are likely to resist. I was reminded this
A former colleague liked to remind leaders of their impact by telling them, “There are children you’ve never met who know your name.” The point was simple: Their followers were also moms or dads who were
I’ve been a “Chief” several times in my career and while the title is nice, it often didn’t mean very much to the organizations I’ve “led.” Of course, this may be attributable to my own skills and competencies,
At the inaugural Sprinklr conference in Nashville, Tennessee, I sat down with the legendary former CEO (now executive chairman) of Cisco, John Chambers, to discuss his role as a Sprinklr adviser and the
We know that two-thirds of large scale transformation efforts fail. But that’s not a terribly helpful piece of information―unless we’re looking for confirmation that this is hard, really hard. What is
Are you ready to become the non-Uber of your industry, in terms of your company culture? You’re not alone; I’ve been fielding an influx of calls, as a corporate culture consultant, from business leaders