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The Lost Art of Listening

Have you ever had a conversation with someone and knew with certainty that he or she was not listening? Of course, you have. It is fairly easy to …

3 Ways To Ensure Your Audiences Never Forget What You Say

Follow these simple steps to ensure that you capture your audience's attention and change behavior.<p>Businesses spend a small fortune at events to educate and inspire their employees. Whether it be to stay abreast of the latest business trends and industry news in their fields, or sharpen their …

Profit

The Project Management Tool You’ve Probably Never Heard Of

Branding. Usually only marketing teams think about brand building and how to create an atmosphere around a product or service.But that’s …

How to Disagree with Someone More Powerful than You

Your boss proposes a new initiative you think won’t work. Your senior colleague outlines a project timeline you think is unrealistic. What do you say when you disagree with someone who has more power than you do? How do you decide whether it’s worth speaking up? And if you do, what exactly should …

Business Development

The Most Important Leadership Competencies, According to Leaders Around the World

dave wheeler FOR HBR<p>What makes an effective leader? This question is a focus of my research as an organizational scientist, executive coach, and leadership development consultant. Looking for answers, I recently completed the first round of a study of 195 leaders in 15 countries over 30 global …

Leadership

3 Popular Goal-Setting Techniques Managers Should Avoid

In 2002, professors Edwin A. Locke and Gary P. Latham, two of the best known academic researchers on goal-setting, wrote an article in <i>American Psychologist</i> summarizing their 35 years of research. Among their findings:<p>Setting specific, difficult goals consistently leads to higher performance than …

Management

Stop Setting Goals You Don’t Actually Care About

At the start of 2016, I asked myself one question: “How can I make achieving my professional growth goals effortless?” I found the answer was elegantly simple — by focusing on alignment goals.<p>Many people fail on their professional development goals for the year because they take on a lot of goals — …

Professional Development

David Moss is Rewriting History - Alumni - Harvard Business School

<i>Photographed by Webb Chappell</i><p>In March 2010, the 1787 drafting of the United States Constitution became breaking news. The members of the Texas State …

businessschoolblogs

Listening to Teachers: How School Districts Can Adopt Meaningful Change

Dr. Harry Fensom became the interim superintendent of White Mountains Regional School District in rural New Hampshire at a time when the district was …

6 Ways For Leaders To Make Their Messages Resonate

When you’re truly invested in your message, you don’t have to shout.<p>As a leader, your voice speaks much louder than your actual words. Your voice isn’t just what you say, it’s how your team hears you, and the collective tone your actions and communication take. Does your voice represent you and …

Leadership

What Leaders Really Do

The article reprinted here stands on its own, of course, but it can also be seen as a crucial contribution to a debate that began in 1977, when Harvard Business School professor Abraham Zaleznik published an HBR article with the deceptively mild title “Managers and Leaders: Are They Different?” The …

Management

How to Use the Learning Pyramid to Be a Better Coach

Do you ever wonder why your coaching does not always stick? Understand the learning pyramid to avoid re-coaching, save time and boost your team's performance.<p>Excellent leaders coach good employees to become better people. They help them build better lives for themselves and others. They build their …

Leadership

Three Ways to Invest in Yourself through Learning

<i>By Gini Dietrich</i><p>Earlier this week, Laura Petrolino wrote about the importance of professional development and keeping your skills fresh through …

Design for Action

Throughout most of history, design was a process applied to physical objects. Raymond Loewy designed trains. Frank Lloyd Wright designed houses. Charles Eames designed furniture. Coco Chanel designed haute couture. Paul Rand designed logos. David Kelley designed products, including (most famously) …

Design

10 Truths About Building School Teams

<b>1. Teams that work in or with schools exist in order to serve the social, emotional, and academic needs of children.</b><br>We might have all kinds of things …

Emotional Intelligence

7 Ways to Stop Procrastinating and Start Getting Stuff Done

Are you tired of stressing out over your growing to-do list? Learn how to finally get stuff done and be more productive.<p>If you're like many of my clients prior to them seeing me, you might have a hard time getting started with projects and completing tasks. Maybe you do everything <i>but</i> what you need …

Procrastination

6 Ways to Turn Managers into Coaches Again

The role of the manager is currently undergoing a transformation. Historically, managers embraced the role of coach and mentor. Through informal conversations during the commute to work, over a coffee break, or while enjoying a burger after hours, managers passed along crucial information and …

Human Resources

A 6-Part Structure for Giving Clear and Actionable Feedback

Robert was the head of an East Coast insurance company. His greatest asset was his large, extroverted personality. He was the classic glad-handing, backslapping, high-energy salesman. His problem was a familiar one, too: a great salesman – even one with charisma — doesn’t necessarily make a great …

Management

Tip: Three Keys to Influencing Others

<b>Brad Holst</b>, principal and executive director at Mandel Communications, offers tips for getting people to see your side of the argument.

How to Conduct an Effective Job Interview

The virtual stack of resumes in your inbox is winnowed and certain candidates have passed the phone screen. Next step: in-person interviews. How should you use the relatively brief time to get to know — and assess — a near stranger? How many people at your firm should be involved? How can you tell …

Employment

School Leaders: Tips for Coaching Your Super Teachers

Part of the problem stems from her lack of being able to reconcile her alter ego with her super heroine classroom persona. She has a deeply ingrained …

Teaching

Managing Performance When It’s Hard to Measure

Organizations of all kinds have long struggled to accurately measure the performance of individual members. The typical approach is to assess an individual’s performance against a metric usually tied to whether or not they performed a task and the amount of output they generated by doing so. …

Management

Outsmart Your Own Biases

Suppose you’re evaluating a job candidate to lead a new office in a different country. On paper this is by far the most qualified person you’ve seen. Her responses to your interview questions are flawless. She has impeccable social skills. Still, something doesn’t feel right. You can’t put your …

Management

Becoming Powerful Makes You Less Empathetic

Last year, I worked with a senior executive — let’s call him Steve — who had received feedback from his boss that he was wearing the power of his new title in an off-putting way. Steve’s boss told him that he had developed a subtle way of being right in meetings that sucked all the oxygen out of …

Leadership

Reinventing Performance Management

At Deloitte we’re redesigning our performance management system. This may not surprise you. Like many other companies, we realize that our current process for evaluating the work of our people—and then training them, promoting them, and paying them accordingly—is increasingly out of step with our …

Management

Leaders as Decision Architects

All employees, from CEOs to frontline workers, commit preventable mistakes: We underestimate how long it will take to finish a task, overlook or ignore information that reveals a flaw in our planning, or fail to take advantage of company benefits that are in our best interests. It’s extraordinarily …

Management

Leadership Across Cultures

Running a global enterprise requires emotional intelligence about cultural differences as well as industry knowledge and technical expertise. Gurnek Bains (the author of <i>Cultural DNA</i>) and his team at YSC analyzed reports on 1,500 senior executives to reveal their strengths and weaknesses, and to …

Emotional Intelligence

How Power-Hungry Bosses Keep Their Power

Tomasz Walenta<p>It’s established behavior in the animal kingdom: Chimpanzees at the top of the hierarchy are often hostile toward lower-ranking members who might be powerful enough to challenge their authority, and they divide subordinates to prevent them from forming alliances.<p>New research shows …

Leadership

How Emotional Intelligence Became a Key Leadership Skill

Andrew Nguyen<p>Anyone trying to come up to speed on emotional intelligence would have a pretty easy time of it since the concept is remarkably recent, and its application to business newer still. The term was coined in 1990 in a research paper by two psychology professors, John D. Mayer of UNH and …

Emotional Intelligence