Paulo Peres

494 Flips | 25 Magazines | 378 Likes | 6 Following | 46 Followers | @pauloperes | Keep up with Paulo Peres on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Paulo Peres”

Using AI to Invent New Medical Tests

Artificial Intelligence, which has already had a major impact on industries such as transportation, retail, energy, and banking, is only just beginning to be applied in medicine. Its profound capabilities hold promise for enabling early detection of disease and metabolic abnormalities and hope for …

Medical Technology

AI Will Change Radiology, but It Won’t Replace Radiologists

Recent advances in artificial intelligence have led to speculation that AI might one day replace human radiologists. Researchers have developed deep learning neural networks that can identify pathologies in radiological images such as bone fractures and potentially cancerous lesions, in some cases …

Artificial Intelligence

The Value-Based Health Care Business Model

ABOUT THE EVENT<p>The shift from volume-based to value-based health care is inevitable. Across the country, payers are increasingly basing …

Health Care

All about Customer Experience in 2018 #servicedesign #humancentereddesign #designthinking #CX #US #custexp #innovation #InboundMarketing The Year of Humanity @supper_paris thx @TemkinGroup https://t.co/60E8pc2iEo

Angry Customers Don’t Want an Apology

It’s the first rule of customer service: When something goes wrong, apologize. In many cases, the apologies continue throughout the interaction as an employee goes the extra mile to convey empathy and concern. But surprising new research shows that approach can backfire: An apology that extends …

Customer Service

The Best Leaders Are Great Teachers

Cristina Daura<p>Kundapur Vaman Kamath was a teacher. But he didn’t work at a school or stand in front of a class. Instead, he delivered his lessons at the office—to the employees who served under him during his four decades as a senior executive at, and then CEO of, India’s ICICI Bank. Whether he was …

Leadership

Customers Won’t Pay as Much for Digital Goods — and Research Explains Why

Every day, we interact with two kinds of goods. The first kind is acquired and shared instantly, is weightless, impervious to damage, easy to customize, and impossible to lose. Even a child can carry thousands of it at a time. The second kind requires travel to acquire or share, is difficult to …

Star Wars

How to Get Your Colleague to Cooperate

With the exception of “dyed-in-the-wool” unforgiving types (you know, the people who seem to delight in ruining family holiday dinners), one of the …

When to Decentralize Decision Making, and When Not To

Rare is the business executive who doubts the importance of responsiveness: to be acutely alert to business opportunities and threats, and to be capable of grabbing the opportunity or fending off the threat fast and effectively. Hence, when (re-)designing the organization structure, they tend to …

Management

Are You Having Trouble Focusing? These Simple Strategies Will Help

In today’s always-on, information-overloaded world, it can be hard to stay focused throughout the day. How often do you find yourself distracted by inner chatter during meetings? Or how often do you find that emails are pulling you away from more important work?<p>We’ve surveyed and assessed more than …

University of California

Subscription Businesses Are Booming. Here’s How to Value Them

The subscription business model is booming. Previously dominated by the likes of newspapers, magazines, gyms, utilities, and telecommunications firms, more products and services are being offered to more people through subscriptions than ever before. Business-to-consumer subscription businesses …

Customers

What Successful Digital Transformations Have in Common

Technological innovations have radically transformed the business landscape in many ways over the last two centuries, from the introduction of steam power to the market conquest of radial-ply tires. Research by McKinsey & Company and the McKinsey Global Institute shows that digitization is having …

Innovation

Stop Hiring for Culture Fit

I really dislike the term “A player.” It implies a grading system that can determine who will be best for a position. HR people always ask how Netflix, where I served as chief talent officer from 1998 to 2012, managed to hire only A players. I say, “There’s an island populated exclusively by A …

Employment

Innovation Is as Much About Finding Partners as Building Products

Have you ever stopped to ponder the true complexities involved with trying to create a viable, safe, autonomous vehicle? The innovation alone is a herculean task, but imagine being that upstart pioneer trying to develop the technology, while at the same time going up against entrenched, powerful …

Innovation

How to Fix “Team Creep”

<b>Mark Mortensen,</b> an associate professor of organizational behavior at INSEAD, discusses the research on “multiteaming”—when employees work not only across multiple projects, but multiple teams. It has significant benefits at the individual, team, and organizational levels. Among them: multiteaming …

Management

Whiteboard Session: How Does Blockchain Work?

Whiteboards

Health Care Providers Can Use Design Thinking to Improve Patient Experiences

A hospital administrator recently talked to us about an issue that is all too common for patients: missed medical appointments. The story was about a woman named Mary (a pseudonym), a patient with a painful chronic condition who continually failed to keep her regular appointments. In an effort to …

Design

A Simple Way to Be More Assertive (Without Being Pushy)

In the workplace, we all run into conflict. Many of us would love to speak up and assert ourselves to correct it. And, in a perfect world, it would be easy. You could finally tell that colleague who keeps interrupting you exactly how you feel. You could give him a piece of your mind, releasing the …

Self-help

Inside GE’s Transformation

A CEO has different tasks in different cycles. Some CEOs are founders and builders. Others have the luxury of managing momentum through a stable economy or a period when business models aren’t being disrupted. My task was different: remaking a historic and iconic company during an extremely …

Innovation

If America’s Economy Is Winner-Take-All, Why Are Some Smaller Businesses Thriving?

The U.S. economy has grown more concentrated since the early 1990s, with big players taking home a larger share of revenue across industries. That trend has accelerated in recent years. Much of the concern has been around the financial industry, where despite complaints of “too big to fail,” the …

Economics

The Problem with Saying “Don’t Bring Me Problems, Bring Me Solutions”

It’s time to retire the saying “Don’t bring me problems, bring me solutions.” Even though advocates of this approach believe it reduces whining, increases empowerment, helps employees manage up, and boosts careers, it’s fraught with challenges.<p>Not every problem has an easy solution. Tackling the …

Leadership

To Make Better Choices, Look at All Your Options Together

We make thousands of decisions every day. Some are fairly simple — we decide when to wake up, what to have for breakfast, what to wear to work, which …

Management

The Case for Investing More in People

“Productivity isn’t everything, but in the long run it is almost everything,” wrote Paul Krugman more than 20 years ago. “A country’s ability to improve its standard of living over time depends almost entirely on its ability to raise output per worker.”<p>There is a virtuous cycle between productivity …

Employee Engagement

Why Preventing Disruption in 2017 Is Harder Than It Was When Christensen Coined the Term

Every winter, my colleagues and I invite CEOs of some of the world’s largest businesses to join our students at Stanford University. Those that do spend an evening discussing the challenges of digital disruption with us and some of the brightest MBA students on the planet. Invariably, each CEO we …

Innovation

Genius Isn’t Enough to Change the World

BENOIT TARDIF<p>Why don’t cows choreograph dances? Why don’t alligators invent speedboats?” These are questions that Anthony Brandt, a composer, and David Eagleman, a neuroscientist, ask—and immediately answer—in the first chapter of their new book, The Runaway Species. Animals can’t match human …

Creativity

The Better You Know Yourself, the More Resilient You’ll Be

When we think about “resilience,” we typically imagine bouncing back from major hardship. Management theorists have increasingly put forward a more nuanced definition, however: resilience as the ability to adapt to complex change. But in today’s world, that means the demand for resilience is almost …

Management

How to Rediscover Your Inspiration at Work

When we’re inspired, our work hums. We have a sense of purpose, buoyed by the feeling that our talents are being put to good use. We’re doing what we <i>should</i> be doing. And then, just like that, inspiration evaporates. Perhaps a negative comment from your boss deflated you or you’re not excited about …

Creativity

How One Insurance Firm Learned to Create an Innovation Culture

More and more companies are realizing they must reinvent their cultures by infusing innovation into their DNA. Unlike startups that get to shape culture from scratch, established companies must transform existing norms, values, and assumptions in ways that inspire everyone to innovate — not just at …

Innovation

How to Be Happy at Work: The Power of Purpose, Hope, and Friendship

Publication Date: <b>September 05, 2017</b><p>Life's too short to be unhappy at work. "I'm working harder than I ever have, and I don't know if it's worth it anymore." If you're a manager or leader, these words have probably run through your mind. So many of us are feeling fed up, burned out, and unhappy at …

Happiness

Find the Right Metrics for Your Sales Team

“What gets measured gets managed” is a longstanding business aphorism. But today’s sales technologies enable companies to measure almost anything, which leads many managers to try to measure everything. As a consequence, managers don’t have a clear sense of what is <i>really</i> driving sales in their …

Management