Patrick Attallah

2,440 Added | 4 Magazines | 43 Likes | 17 Following | 1,172 Followers | @pattallah | A digital transformation strategist and global marketing director at DSM

Tech companies should stop pretending AI won’t destroy jobs - MIT Technology Review

I took an Uber to an artificial-­intelligence conference at MIT one recent morning, and the driver asked me how long it would take for autonomous …

Barack Obama

How Augmented Reality is Transforming B2B Sales Process

Get ready for lean, mean, streamlined machines.<p>The gap between someone's expectations and reality is a persistent problem in the B2B sales world. Far too often, customers have a very different belief about what the product should be and what they receive. The result might be something that's the …

Fourth Industrial Revolution

Resetting the bar for customer experience

<i>Presented by LogMeIn</i><p>We are amid a customer experience revolution. Gartner predicts that by 2022, approximately 65 percent of all customer service interactions will be digital or text-based versus phone. With today’s customers being much more demanding and much less brand-loyal than they once were, …

Customer Experience

18 Tech Predictions for 2018

First off, artificial intelligence is just going to keep getting bigger.<p>Predicting the future is hardly a precise science, but it's possible to identify macro trends by paying close attention to what's happening in an industry. Here's what a handful of entrepreneurs, founders and executives see …

What Exactly Do We Mean by Digital Disruption?

…And What Are the Data Management Implications?Everybody is talking about “digital disruption,” The problem is that no two people mean the same thing …

Data Management

Recruiting By Chatbot: 4 Ways HR Tech Can Take Us Higher

We are all converging on Las Vegas with heavy hearts for HR Tech. It’s so soon after the horrific festival shooting that the conference’s homepage has a link to Vegas Strong, the national fundraiser for victims and families. It’s gratifying, at least, to see the totals keep rising. We can watch it …

Chatbots

How To Build The Best B2B Customer Experience

With all the things B2B companies must do to be successful, customer experience has never been much of a focus. However, the mindset of companies in the space is changing with new technology and opportunities. Although most B2B companies realize that customer experience is important, fewer than a …

Customer Experience

What To Expect From China's $46 Billion AI Focus As It Hits CES

Many in tech are not only busy wrapping up year-end business but also simultaneously preparing for the big, annual CES convention that will take place in Las Vegas, Nevada in just a couple of weeks. Nearly every and anything pertaining to the world of consumer electronics will be either debated on …

Las Vegas Convention Center

3 Collaboration Skills You Need for Today and Tomorrow

Collaboration is more important than ever given the rate of digital transformation organizations are going through today. Continue reading...

Dungeons and Dragons

5 professions that could see significant growth with the rise of AI

The words “artificial intelligence” often conjure up a sense of fear and apprehension. Fear for the unknown possibilities of AI, fear for the AI-fueled dystopian images brought about by movies like <i>The Terminator</i>, and most practically, fear for the possibility that AI will someday take our jobs. …

Artificial Intelligence

The seven decisions that matter in a digital transformation: A CEO’s guide to reinvention

A successful digital transformation requires making trade-off decisions. Here’s how successful CEOs guide their businesses’ reinvention.<p><b>Being the CEO</b> …

Mark Ritson: Voice search spells trouble for both brands and retailers

Those marketers looking for a respite from technology might believe that FMCG remains an island of traditional approaches in the digital ocean that …

eCommerce

L’Oréal prioritises voice search as AR struggles to ‘ramp up’

L’Oréal is focusing its digital efforts on voice search, as it admits augmented reality has not “ramped up” as much as it anticipated and that it …

L'Oréal

Netherlands installing highway solar panel sound barriers (SONOB) – infrastructure integrated photovoltaics (IIPV) on the rise

The Netherlands is expanding a test of solar panel sound barriers (SONOB) as part of a project replacing currently installed sound barriers. The bifacial solar panel screens are rated to generate electricity equivalent to usage in 40 to 60 houses. The 2014 test project (see images below) met …

Microsoft and Amazon struck a brilliant partnership to take on Google in the next big thing for cloud computing

Microsoft and Amazon have joined forces to help spread artificial intelligence across apps.<p>The two companies released a new tool for developers, called Gluon, as an open-source project, meaning anyone can use it, work on it, or contribute to it for free.<p>Releasing new programming tools like this as …

Satya Nadella

Altimeter: When it comes to digital transformation, companies are still way behind

Digital transformation, it would seem, should be a top priority for every business.<p>At VB Insight, our research is clear on this — if you’re not reaching people on their smartphones, you’re not reaching your potential audience. And if you’re not taking advantage of digital marketing techniques, …

Customer Experience

Blockchain marketing technology has arrived and is about to explode

When you think of blockchain, you usually think about cryptocurrencies like Bitcoin, Ethereum, and Litecoin. While these are interesting and disruptive in their own right, it is the non-currency applications of blockchain that could truly revolutionize how we do business.<p>The most obvious place …

Blockchain

What does GDPR European Union law mean for your business?

Today’s consumers are more powerful than ever before, and get every bit of information that they can before they make a purchase. The Internet is helping them greatly, and most of the buying is done online. The pace is so rapid that it won’t be long before online purchases are more common than …

Voice recognition will transform these 5 industries

<i>“Alexa, what time is my next train to work?”</i><p><i>“There is a 20-minute delay. The next train departs from Berlin Central Station at 9:42 and will arrive at Westkreuz at 9:54.”</i><p><i>“Alexa, please email Janet and Tim to say: Sorry, my train</i> <i>is delayed</i><i>. I’ll be 10 minutes late for our meeting, can we start at</i> …

Google Translate

The digital transformation of learning: Social, informal, self-service, and enjoyable

Technology has long been used to improve how we learn, but today's digital advances, particularly with social media, have taken learning in powerful …

How Quantum Computers Will Revolutionize Artificial Intelligence, Machine Learning And Big Data

We produce 2.5 exabytes of data every day. That’s equivalent to 250,000 Libraries of Congress or the content of 5 million laptops. Every minute of every day 3.2 billion global internet users continue to feed the data banks with 9,722 pins on Pinterest, 347,222 tweets, 4.2 million Facebook likes …

Quantum Computing

Your Single Customer View Isn’t as Good as It Could Be

A single customer view (SCV) is a marketing best practice that’s key for differentiated customer engagement. With a single customer view, marketers …

Customer Engagement

What is Blockchain Technology? A Step-by-Step Guide For Beginners

Is blockchain technology the new internet?<p>The blockchain is an undeniably ingenious invention – the brainchild of a person or group of people known …

Blockchain

The Power Of Digital Transformation In A Data-Driven World

Organizations that view digital transformation as mainly a technology difference from traditional transformation through business process engineering will end up missing the power of digital transformation. How is digital transformation different from business process re-engineering? A digital …

Customer Experience

‘Cortana, Open Alexa,’ Amazon Says. And Microsoft Agrees.

SEATTLE — The crowded pack of voice-controlled digital assistants — Apple’s Siri, Google Assistant, Amazon’s Alexa and Microsoft’s Cortana — are good at numerous things. They can help people play music, set up calendar appointments and check the weather.<p>They can even get two rival tech executives, …

Satya Nadella

Precision Farming Provides the Best Example of a Digital Transformation

At SAP Leonardo Live last month, the most interesting presentation was by Cristiano Buss, the CIO of Stara S/A. Stara is a Brazilian manufacturer of farm equipment. The company has gone through two transformations. In 2005, they began manufacturing their own sensors, software, and computers. Then …

Farming

Walmart and Google partner on voice-based shopping

Walmart and Google are today announcing a new partnership that will enable voice shopping through Google Assistant, Google’s virtual assistant that lives on devices like its smart speaker, Google Home. Specifically, consumers will now be able to take advantage of Walmart’s “Easy Reorder” feature …

The Evolution and Future of AI in Conversational Commerce and Customer Experience

You can credit IBM’s Watson for creating a platform for artificial intelligence integration into a multitude of business and customer-facing applications.<p>You can thank Facebook for all the buzz about chatbots and the gold rush of developers and venture capital creating an onslaught of bot …

Artificial Intelligence

An Interview with Mike Quindazzi- 'Digital Transformation and the changes that will happen in Business'?

WOW! Here we have it. My 11th Influencer <b>Mike Quindazzi, Managing Director for Digital Strategy at PwC</b>. Before I go into this interview, Mike gave his …

Why AI is now at the heart of our innovation economy

There are few more credible authorities on artificial intelligence (AI) than Hilary Mason the New York-based founder and chief executive of the data science and machine learning consultancy Fast Forward Labs.<p>So, I asked Mason, who is also the Data Scientist in Residence at Accel Partners and the …