Patrick Attallah

2,450 Flips | 4 Magazines | 44 Likes | 23 Following | 1,181 Followers | @pattallah | A digital transformation strategist and global marketing director at DSM

MessageBird offers single API for customer comms across WhatsApp, WeChat, Messenger and more

MessageBird, the Amsterdam-based cloud communications platform backed by Accel in the U.S. and Europe’s Atomico, is unveiling a new product today that aims to make it easier for enterprises to communicate with customers across various channels of their choosing.<p>Dubbed “Programmable Conversations” …

Chatbots

A CEO guide for avoiding the ten traps that derail digital transformations

Transforming your business has risks. Successful leaders know how to spot them and avoid them.<p><b>Business leaders are in a high-stakes game.</b> Many have …

8 Keys To Success For CIOs Leading Digital Transformation

The business and IT landscape has significantly shifted over the years and the use of digital technologies to transform business is dramatically impacting every single sector and industry. However, digital transformation is a long-term commitment and a journey, which also presents multiple complex …

Innovation

Your Best Opportunity For Growing Business: The Customer Experience

According to PwC, 73% of all people point to customer experience as an important factor in their purchasing decisions, just behind price and product quality. Yet only 49% of U.S. consumers say companies provide a good customer experience today. PwC’s most recent Consumer Intelligence Series: …

Customer Experience

Love this #Infographic => Things to Come: A Timeline of Future Technology // #AI #MachineLearning #3Dprinting #genetics #VR #AR #wearables #Robotics #IoT #SmartCity MT @2morrowknight via @futurism https://t.co/LRKL3c3tN4

3 Cryptocurrencies That Could Still Double

Hint: None of them is bitcoin.<p>What we as investors witnessed from cryptocurrencies last year is something that may not be duplicated again. A single …

Cryptocurrency

3 AI terms all business professionals need to understand

The value and utility of artificial intelligence is a hot topic today. In fact, a recent report by MIT Sloan Management Review asserts that almost 85 percent of executives believe AI “will allow their companies to obtain or sustain a competitive advantage.”<p>But there’s also a lot of confusion about …

Artificial Intelligence

The Next Big Thing In Big Data: BDaaS

<i>Guest blog post by Bernard Marr</i><p>We’ve had software as a service, platform as a service and data as a service. Now, by mixing them all together and …

Big Data

AI experts list the real dangers of artificial intelligence

A 100-page report written by artificial intelligence experts from industry and academia has a clear message: Every AI advance by the good guys is an advance for the bad guys, too.<p>The paper, titled “The Malicious Use of Artificial Intelligence: Forecasting, Prevention, and Mitigation,” calls this …

Artificial Intelligence

The Un-Ignorable Link Between Employee Experience And Customer Experience

Engaged employees lead to happy customers.<p>There is a undeniable link between employee experience and customer experience. Companies that lead in customer experience have 60% more engaged employees, and study after study has shown that investing in employee experience impacts the customer experience …

Tech companies should stop pretending AI won’t destroy jobs - MIT Technology Review

I took an Uber to an artificial-­intelligence conference at MIT one recent morning, and the driver asked me how long it would take for autonomous …

Artificial Intelligence

How Augmented Reality is Transforming the B2B Sales Process

Get ready for lean, mean, streamlined machines.<p>The gap between someone's expectations and reality is a persistent problem in the B2B sales world. Far too often, customers have a very different belief about what the product should be and what they receive. The result might be something that's the …

Augmented Reality

Resetting the bar for customer experience

<i>Presented by LogMeIn</i><p>We are amid a customer experience revolution. Gartner predicts that by 2022, approximately 65 percent of all customer service interactions will be digital or text-based versus phone. With today’s customers being much more demanding and much less brand-loyal than they once were, …

Customer Experience

Here's What 18 Top Executives Say Will Happen in 2018

First off, artificial intelligence is just going to keep getting bigger.<p>Predicting the future is hardly a precise science, but it's possible to identify macro trends by paying close attention to what's happening in an industry. Here's what a handful of entrepreneurs, founders and executives see …

What Exactly Do We Mean by Digital Disruption?

…And What Are the Data Management Implications?Everybody is talking about “digital disruption,” The problem is that no two people mean the same thing …

Big Data

Recruiting By Chatbot: 4 Ways HR Tech Can Take Us Higher

We are all converging on Las Vegas with heavy hearts for HR Tech. It’s so soon after the horrific festival shooting that the conference’s homepage has a link to Vegas Strong, the national fundraiser for victims and families. It’s gratifying, at least, to see the totals keep rising. We can watch it …

Chatbots

How To Build The Best B2B Customer Experience

With all the things B2B companies must do to be successful, customer experience has never been much of a focus. However, the mindset of companies in the space is changing with new technology and opportunities. Although most B2B companies realize that customer experience is important, fewer than a …

What To Expect From China's $46 Billion AI Focus As It Hits CES

Many in tech are not only busy wrapping up year-end business but also simultaneously preparing for the big, annual CES convention that will take place in Las Vegas, Nevada in just a couple of weeks. Nearly every and anything pertaining to the world of consumer electronics will be either debated on …

3 Collaboration Skills You Need for Today and Tomorrow

Collaboration is more important than ever given the rate of digital transformation organizations are going through today.<p>While collaboration has …

Cognitive Computing

5 professions that could see significant growth with the rise of AI

The words “artificial intelligence” often conjure up a sense of fear and apprehension. Fear for the unknown possibilities of AI, fear for the AI-fueled dystopian images brought about by movies like <i>The Terminator</i>, and most practically, fear for the possibility that AI will someday take our jobs. …

Artificial Intelligence

The seven decisions that matter in a digital transformation: A CEO’s guide to reinvention

A successful digital transformation requires making trade-off decisions. Here’s how successful CEOs guide their businesses’ reinvention.<p><b>Being the CEO</b> …

Mark Ritson: Voice search spells trouble for both brands and retailers

Those marketers looking for a respite from technology might believe that FMCG remains an island of traditional approaches in the digital ocean that …

Google Home

L’Oréal prioritises voice search as AR struggles to ‘ramp up’

L’Oréal is focusing its digital efforts on voice search, as it admits augmented reality has not “ramped up” as much as it anticipated and that it …

Augmented Reality

Netherlands installing highway solar panel sound barriers (SONOB) – infrastructure integrated photovoltaics (IIPV) on the rise

The Netherlands is expanding a test of solar panel sound barriers (SONOB) as part of a project replacing currently installed sound barriers. The bifacial solar panel screens are rated to generate electricity equivalent to usage in 40 to 60 houses. The 2014 test project (see images below) met …

Microsoft and Amazon struck a brilliant partnership to take on Google in the next big thing for cloud computing

Microsoft and Amazon have joined forces to help spread artificial intelligence across apps.<p>The two companies released a new tool for developers, called Gluon, as an open-source project, meaning anyone can use it, work on it, or contribute to it for free.<p>Releasing new programming tools like this as …

Machine Learning

Altimeter: When it comes to digital transformation, companies are still way behind

Digital transformation, it would seem, should be a top priority for every business.<p>At VB Insight, our research is clear on this — if you’re not reaching people on their smartphones, you’re not reaching your potential audience. And if you’re not taking advantage of digital marketing techniques, …

Customer Experience

Blockchain marketing technology has arrived and is about to explode

When you think of blockchain, you usually think about cryptocurrencies like Bitcoin, Ethereum, and Litecoin. While these are interesting and disruptive in their own right, it is the non-currency applications of blockchain that could truly revolutionize how we do business.<p>The most obvious place …

Blockchain

What does GDPR European Union law mean for your business?

Today’s consumers are more powerful than ever before, and get every bit of information that they can before they make a purchase. The Internet is helping them greatly, and most of the buying is done online. The pace is so rapid that it won’t be long before online purchases are more common than …

Voice recognition will transform these 5 industries

<i>“Alexa, what time is my next train to work?”</i><p><i>“There is a 20-minute delay. The next train departs from Berlin Central Station at 9:42 and will arrive at Westkreuz at 9:54.”</i><p><i>“Alexa, please email Janet and Tim to say: Sorry, my train</i> <i>is delayed</i><i>. I’ll be 10 minutes late for our meeting, can we start at</i> …

The digital transformation of learning: Social, informal, self-service, and enjoyable

Technology has long been used to improve how we learn, but today's digital advances, particularly with social media, have taken learning in powerful …