We live in uncivil times. From our relationships to politics and business, it seems as though the longstanding expectation of decorum has given way to our more impetuous, brutish, and petty inclinations.
Back in 2002, Google ran an experiment to see if managers were absolutely necessary. It removed bosses from the equation. As you might imagine, the test didn't go so well. Not only did Google find that
It’s time for a reality check. Chatbots are killing customer service. Obliterating it, maybe. If you’re a customer, you probably already know that. The computer programs that conduct clumsy conversations
Why is it that when a group of managers gets together for a strategic planning session they often emerge with a document that’s devoid of “strategy”, and often not even a plan? I have one such document
When founding a new technology company, it’s hard to know if your products are going to be successful. Sure, you think your product is brilliant and useful, but will you have enough customers who agree?
When Steve Jobs passed away in 2011, the ABC News program 20/20 asked me to share some of the insights I gleaned from writing three books on Jobs and Apple. The seven rules I offered are still relevant