antonio nuñez

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You Can Win Without Differentiation

For decades, strategy gurus have been telling firms to differentiate. From Michael Porter to Costas Markides and through the Blue Oceans of Kim and Mauborgne, strategy scholars have been urging executives to distinguish their firm’s offerings and carve out a unique market position. Because if you …

If You Want Innovation, You Have to Invest in People

As the convergence of digital technologies drives unprecedented levels of change in global marketplaces, it is very much a reality that a company must, as Bill Gates put it, “innovate or die!” In therace for relevance to future customers, the greater a company’s innovation capacity, the greater its …

Customer Intimacy, Meet Operational Excellence

What is more important to company success, a strong external focus on customer experiences or an internal focus on effective and efficient operations?<p>Of course, it’s a false dichotomy — you need both. I described in an earlier post how Tesco worked for years to improve its supply chain …

Your Nice Boss May Be Killing Your Career

Chris spent years working for a supportive, encouraging manager at a major technology company headquartered in Silicon Valley. In fact, his boss raved about him. His manager gave him top ratings in his performance evaluations, space to do his work, and had never been controlling. He was, according …

Six Classes Your Employer Wishes You Could Take

School is back amid growing controversy and cynicism. The quality, validity and economic value of college degrees and MBAs have rarely been under such sustained assault. Employability of graduates has never been so dismal. Machines are clearly getting smarter at many of the things people …