Letitia Rawlinson

11 Flips | 3 Magazines | 4 Likes | 1 Follower | @noram2 | Keep up with Letitia Rawlinson on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Letitia Rawlinson”

Nextiva

Running a small business isn’t easy. Finding and keeping customers is even more difficult. If you don’t make it really simple to buy from you online, …

Permission To Fail: Leadership Lessons From Babe Ruth's Bat

I hit big or I miss big. I like to live as big as I can. –Babe Ruth<p>A bat that the legendary George Herman “Babe” Ruth swung nearly a century ago went on the online auction block yesterday, where the winning bid is expected to be in the neighborhood of $500,000.<p>So how did a hunk of wood come to be …

How To Be A Great Manager If You're Shy

Recently, Muse career expert Melody Wilding talked about how to manage shy employees—which got me thinking about the flip side: What about when the boss is shy?<p>It seems like a contradiction. Managers are supposed to be authoritative, bold leaders. And shy people tend to hold back, avoid social …

3 Customer Service Techniques You Need to Keep in Your Toolbox

Be prepared for your customer service challenges by having the right tools to overcome them.<p>Sometimes, a simple answer is all you need to resolve a …

Customer Service

10​ steps for making a huge impact on your customer service

How do you talk about, and to, your customers? What phrases do you use to ​communicate with customers, and what do you call them behind their backs? …

8 Skills Every Great Leader Must Master

No one said that leadership is easy--it's not. But by mastering the skills of great leadership, you can be much more successful.<p>No one said that being a leader is easy. In fact, it can be quite a challenge--even for the smartest and most-accomplished among us. While some make leadership look easy, …

Team Building

Gossip At Work Undermines Every Business Leader

As an entrepreneur, you should treat gossip among the members of your team as a reduction in productivity at best, and at worst, an indication of unhappy, un-empowered, or non-collaborative employees. As a leader, you should be asking yourself if you are the problem, and working hard to improve the …

Why You Should Never Wait For The Perfect Resume

A friend of mine told me a story about a Nike employee who was laid off not too long ago. Over 14 years, he had designed innumerable shoes, t-shirts and other apparel – including outfits for US Olympians. With a deep resume like that you’d think he’d get another design job quickly, but instead he …

10 Cheap Ways To Make Your Kitchen Look Expensive

Little details go a long way.<p>1. Update hardware.<p>Hardware can completely change the look of a piece of furniture and it can do the same for your cabinets. Replace drawer and cabinet pulls for an new unique look that instantly updates your entire space.<p>2. Use lighter colors.<p>A light color on the walls …

Kitchens