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Customer Experience is Becoming More Important Than the Product Itself

Customer experience is the sum of all engagements and interactions a customer has with your business in every step of their journey and lifecycle. …

Customer Experience

The Great Customer Experience Divide

Download the full eConsultancy report, “The Customer Conversation” at<p>Think you know your customers? Think again. See what consumers are really saying about your customer experiences with data found in the eConsultancy report, “The Customer Conversation.”

IBM Watson

Create a Positive Website Customer Experience by @spot_im

<i>By Ben Shwartz</i><p>Customer experience can make or break a business, and that often happens right on your website.<p>While organizations are constantly …

Customer Experience

Can 'User-Experience' Experts Become 'Customer-Experience' Experts?

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>User experience (UX) is a mature enough discipline that most medium-to-large companies invest in it as a valuable in-house capability. But the emerging field of customer experience (CX) is still new enough that most companies are …

Customer Experience

This Tool Turns Your Mind Maps Into Agile Projects

Mind mapping – and then?Mind mapping is a fantastic technique when it comes to brainstorming ideas, taking notes, outlining strategies and planning …

Project Management

4 Techniques of Successful UX Executives

<b>Designer Marcela is feeling like a failure.</b> She’s been iterating on a design for the last three months. She and her team did up-front research. They …

6 Tips for creating great User Personas

In January of this year, Soundwave COO, Craig Watson and myself took on the task of creating the company’s first user personas. With months of some …

UX Design

7 Psychological Tricks for Getting More Work Done |

We all wish we could get more work done in less time. If we were more productive, we'd have a better chance at getting that raise, we'd have more personal time to do what we wanted, and we'd get closer to our goals much faster. Unfortunately, you can't bully yourself into working harder. There's no …

Time Management

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Progressive Reduction: Evolving the Experience for Your Most Frequent Users

I’m a big fan of minimalist design, so whenever I have the opportunity to reduce the information presented on a screen to just the bare essentials, …

Top 50 iOS Apps for User Experience Design

Share these actual insights<p>With the Top 50 iOS Apps for User Experience Designs I am attempting to share with you my knowledge of inspirational iOS …

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Alan Watts: What do you desire?

11 TED Talks That Will Help You Lead A Happier Life

Increasingly, psychologists, neuroscientists, business leaders, and spiritual advisors have studied the mechanics of happiness and how we can utilize them in our everyday lives. Many of them have shared their findings at TED conferences.<p>We've gone through TED's expansive online library of …


Yes, You Can Pickle That

<i>Cooking on the cheap shouldn't mean minute rice and buttered pasta every night. With a little creativity and a little planning, Gabriella Paiella shows us how to make the most of a tight budget -- without sacrificing flavor or variety.</i><p><i>Today: Pickling is so hot right now. And when done at home, it's</i> …

old estate

No Rest For The Wicked

10 Brilliant Books That Will Grab You From Page One

<i>Originally posted on Kirkus:</i><p>We expect true crime books to draw us in from page one. But when a vast, epic novel or nonfiction book about the details of an international news story smartly seduces us from page one, count us impressed. Here are some titles that hooked us from the beginning but kept …

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Mother Takes Adorable Portraits of Her 10-Month-Old Baby and Their Rescue Dog

Not since Tokyo-based mother Aya Sakai's photos of her son and their French Bulldog, have I seen such a cute pairing like this! Meet Zoey and Jasper. Lifestyle photographer Grace Chon recently turned the camera on her 10-month-old Chinese-Korean baby Jasper and their 7-year-old rescue dog Zoey, …