Nitesh Singh

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12 Simple Phrases That Are Guaranteed to Make People Like You More | Inc.com

The late, great American poet Maya Angelou once said, "People will forget what you said, people will forget what you did, but people will never forget how you made them feel."<p>The truth is, your word choice creates a brief impression that can lead to a lasting impression, long after the particulars …

Charisma

The modern-day version of a thousand-year-old philosophy can help anyone be more confident

Ever feel like you're not good enough? Something bad happens and your brain plays a YouTube highlight reel of every mistake you've ever made. Your confidence crashes and your self-esteem flatlines.<p>You're not alone. People have been feeling like this as long as there have been people. It's an old …

Self-help

These 7 Leadership Styles Allow Great Executives To Tackle Any Situation | Inc.com

When you're a hammer, everything looks like a nail. The same is true for leadership. If you're great at driving your team by calling the shots, then you'll seek out situations--and even <i>create</i> ones--where making tough calls quickly is critical. However, like any highly developed skill, overusing one …

Leadership

The 2 Truths That Reveal Why We Don't Accomplish Our Goals (And Ultimately Accept Failure) | Inc.com

Growing up, failure wasn't allowed in my household.<p>I remember being twelve years old, barely a step into middle school, when I caught the flu the morning of a jump rope fundraiser. My father walked into my bedroom, saw me still under the covers and said, "You're not awake yet?"<p>I had committed to …

Middle School

Google Just Revealed Its 5 HR Secrets for Identifying and Developing Great Managers | Inc.com

In a recent podcast at Google's Re:work, Sarah Calderon, a manager at Google who oversees Google's Manager Development curriculum, revealed some nifty secrets about how they train and develop great managers.<p>She shares five lessons that will give your organization an edge in management training and …

Employee Engagement

The best business book I've read in 20 years taught me 4 career lessons I never forgot

In my job, I spend a lot of time working with emerging leaders. Sometimes, they are leaders making a jump to a VP level role for the first time. Sometimes, I work with companies to develop programs that help their highest potential leaders take that next step.<p>Regardless of the circumstance, we …

10 Regrets Too Many People Will Have in 10 Years

In the final decade of his life, my grandfather woke up every single day at 7AM, picked a fresh wild flower on his morning walk, and took it to my …

Wildflowers

11 advanced excel tricks that will help you get an instant raise at work

Massive swathes of the economy rely on the program, and becoming skilled at Excel has become a license to print money in business.<p>So while there are a lot of basic tricks that you have to know, there are also a few tricks that will set you head and shoulders above the competition.<p>If you want to …

20 Profound Ways to Instantly Reduce Your Stress

Stress. Yes, we all have it. And yes, you can manage it like a boss.<p>How's your stress level? Well, whatever it is, know that it's human to stress.<p>But the good news is that we can manage it, and certainly minimize it, by making some positive changes. That is, of course, all dependent on the life …

Customer Experience vs User Experience: Why the difference matters

First, let’s say you bought an app that edits pictures on your phone.<p>You bought it because you love programs like Photoshop, and you wanted such detailed features for your phone, especially one in particular. However, when you actually start using the app, you find the interface confusing and you …

LinkedIn's HR chief says the best managers exhibit these 7 behaviors

Microsoft may have recently announced that it is acquiring the professional social network LinkedIn for $26.2 billion, but LinkedIn will continue operating independently.<p>Its management culture has been shaped by its founder and chairman Reid Hoffman, its CEO Jeff Weiner, and its head of HR, SVP of …

Leading and governing the customer-centric organization

The uniquely cross-functional nature of effective customer-experience efforts puts a premium on smart governance. Clearly defined leadership, …

Six must-do's for a successful customer experience programme

The roundtables covered topics related to CX and were moderated by volunteer client-side marketers and subject matter experts from Econsultancy and …

Customer Experience

What VUCA Really Means for You

It’s become a trendy managerial acronym: VUCA, short for <i>volatility, uncertainty, complexity,</i> and <i>ambiguity,</i> and a catchall for “Hey, it’s crazy out there!” It’s also misleading: VUCA conflates four distinct types of challenges that demand four distinct types of responses. That makes it difficult to …

Do You Know How to Measure Your Customer Experience? And No, That Is Not Just a C-Sat Score.

Experience has certainly been getting a lot of buzz over the last couple of years. Amongst just some of its proponents it has been attributed to leading to competitive advantage, customer loyalty and attraction.<p>And it looks like the domain is only set to grow in business focus: in 2016 we will see, …

9 Vital Customer Analytics Every Manager Should Know

To succeed and grow, a business needs to be able to acquire, retain, satisfy and engage their customers effectively. Customer analytics are vital for assessing how well your business does this. Let’s look at some of the key customer analytics in use today.<p><b>Customer satisfaction analysis</b><p>Customers who …

Analytics

Chick-Fil-A Becomes A Customer Experience Thought Leader By Asking Families To Ditch Cell Phones

More than 150 Chick-fil-A restaurants are now offering what they call a “family challenge”: If you’ll lock your phone up in a “Cell Phone Coop” for your entire meal, you win a free ice cream cone.<p>This is looking like the moment that will turn Chick-Fil-A into 2016′s customer experience thought …

Customer Experience

Customers Don't Care About Customer Service (At Least, Not The Way You Think They Do)

Customers don’t care about customer service. At least, not exactly. What they care about is something a little different: They care about the feelings, the results, the impressions, the memories that come from being well served, poorly served, or that beige area in the middle.<p>This is a distinction …

Customer Experience

Customer-centricity: where purpose and data meet

The keys to delivering better customer experiences - and securing competitive advantage<p><i>By Christina Jenkins</i><p>How do you build a customer-centric organisation? It’s a question that more businesses are asking themselves as the link between customer-led planning and sustainable, profitable growth …

The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Executive education students at Harvard Business School<p><b>HBS Executive Education brings you these articles about business management courtesy of Harvard Business School Working Knowledge</b><p>Times are tough for many businesses, yet some are holding their own, even thriving. Best Buy, Cisco, Target, …

Are You Making the Best Use of Customer Feedback?

<i>This essay originally appeared in Data Sheet,</i> Fortune’s <i>daily tech newsletter. Sign up here.</i><p>Every morning, my email inbox is replete with article …

5 Tips for Driving Valuable Customer Experiences Through Company Culture

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Improving the customer experience requires continual company-wide dedication. However, not all team members may see the connection between what they do on a day-to-day basis and how it contributes to their company’s customer experience …

How Amazon Wants to Help You Reinvent Retail | Inc.com

At Shoptalk's inaugural event, one of my favorite panels was on the topic of "Innovations in Payments, Mobile Wallets and Point of Sale". This is largely due to the panel itself that included representation from:<p>Kim Fitzsimmons, Head of Global Ecommerce and Large Omnichannel Commerce Solutions, …

eCommerce

Is Your Content Marketing Strategy Customer Centric? Here's Why It Needs To Be

Is your content marketing strategy designed to bring the greatest possible value to your customers?<p>I find that the majority of businesses either aren’t able to answer this question succinctly, or are forced to respond in the negative. Content marketing has been built up so much as a means of …

Marketing

A Chess Grandmaster Shares a Remarkably Effective Trick for Solving Any Problem | Inc.com

How do <i>you</i> go about solving problems?<p>My father grew up playing chess in his native Philippines, where the game is hugely popular. He became fairly skilled, and even won a few tournaments after immigrating to the U.S. Of course he was eager to teach me, his firstborn son, the rules of the game.<p>This …

New York City

The best movies of 2016

New Jersey

The Tesco brand was badly dented, but it will recover, says boss

Just six months after Dave Lewis, the boss of Tesco, warned that UK retailers face a “potentially lethal cocktail”, BHS collapsed into administration, leaving the high street with its biggest failure since the financial crisis. There are clearly unique circumstances surrounding the demise of BHS, …

eCommerce

Amazon.com is winning big from the minimum wage hikes across the country

As the Fight for $15 spreads, several major retailers have lifted their base pay, and states and cities have enacted gradual wage hikes to $15/hour.<p>California, the state that more than one out of 10 Americans calls home, passed a bill last week enacting incremental hikes in the minimum wage from …

What Is Time, And Why Does It Move Forward?

The laws of physics don't care which way it goes.<p><i>This article was written by Thomas Kitching from UCL, and was originally published by The</i> …

Physics