Customer Experience Trends and Insights

Most recent stories in Customer Experience Trends and Insights

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  NICE_CXone

  

  Top Takeaways and Key Insights from the Digital CX Week Roundup

  niceincontact.com - Laura Bassett

  Do you wish you had a crystal ball that would tell you what 2022 has in store for your contact center? We're not fortune tellers, but we do have …

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  NICE_CXone

  

  How to spot and act on agent training opportunities

  niceincontact.com - Brian Mistretta

  Training agents to be digitally fluent is a widespread opportunity. To get you started, download "The Ultimate Guide to CX Agents: Hiring, Training, …

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  NICE_CXone

  

  Consumer expectations are defined by the private sector. Here’s why that’s important to your agency

  niceincontact.com - Brian Mistretta

  Going digital requires an uplevel in agent skills. Download "New Agent Training Tips for Today’s Digital World" for useful information about …

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  NICE_CXone

  

  Expert perspective: How to level up your voice of customer program

  niceincontact.com - Heather Hughes

  Imagine having a gold mine in your yard and never venturing out to dig up some nuggets.

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  NICE_CXone

  

  Workforce trends shaping 2022: How the Great Resignation informs agent experience today

  niceincontact.com - Mark Ungerman

  The events of the past couple of years took a strange, unexpected toll on the labor market. During the lockdown, unemployment was high, and workers …

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  NICE_CXone

  

  5 2022 CX trends: Time for a CX revolution

  niceincontact.com - Chris Bauserman

  For years, we’ve been championing the idea that modernizing to an all-in-one cloud platform to power your contact center was an urgent “must-have.” …