neklund

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How to Stop Micromanaging Your Team

Micromanaging is a hard habit to break. You may downplay your propensities by labeling yourself a “control freak” or by claiming that you just like to keep close tabs on your team, but those are poor excuses for excessive meddling. What can you do to give your people the space they need to succeed …

The New Science of Customer Emotions

When companies connect with customers’ emotions, the payoff can be huge. Consider these examples: After a major bank introduced a credit card for Millennials that was designed to inspire emotional connection, use among the segment increased by 70% and new account growth rose by 40%. Within a year …

eCommerce

The Emotions That Make Us More Creative

Artists and scientists throughout history have remarked on the bliss that accompanies a sudden creative insight. Einstein described his realization of the general theory of relativity as the happiest moment of his life. More poetically, Virginia Woolf once observed, “Odd how the creative power …

5 Essential Principles for Understanding Analytics

<i>HBR STAFF</i><p>I’m convinced that the ingredient for the effective use of data and analytics that is in shortest supply is managers’ understanding of what is possible. Data, hardware, and software are available in droves, but human comprehension of the possibilities they enable is much less common. Given …

Why Organizations Don’t Learn

Virtually all leaders believe that to stay competitive, their enterprises must learn and improve every day. But even companies revered for their dedication to continuous learning find it difficult to always practice what they preach.<p>Consider Toyota: Continuous improvement is one of the pillars of …

Why Customer Gratitude Trumps Loyalty

Brands want loyal customers. They buy more, pay more, and refer more. But research shows that loyalty is in decline. Consumers are considering more brands and switching providers more frequently than ever before.<p>So what can marketers do with their loyalty programs to earn greater trust, commitment …

How to Disrupt Your Day by Improving Your Habits

Breaking out of everyday behaviors can help you discover new ideas and positive habit changes.<p><i>By Jane Porter, writer for Help Scout</i><p>Breaking out of your daily routines can be a powerful way to unlock great new ideas, both personally and professionally.<p>Take, for example, Miles Davis's 1959 album <i>Kind</i> …

Turning Great Strategy into Great Performance

Three years ago, the leadership team at a major manufacturer spent months developing a new strategy for its European business. Over the prior half-decade, six new competitors had entered the market, each deploying the latest in low-cost manufacturing technology and slashing prices to gain market …

You Don’t Need Charisma to Be an Inspiring Leader

Virtually every leader wishes they had the power to inspire people to change. That’s because every leader has experienced times when they have identified a change that had to be made, devised a great strategy for making it happen, but then struggled to get people moving in the new direction.<p>The …

Understand the 4 Components of Influence

We’ve all encountered people who say less but what they say matters more; people who know how to use silence to dominate an exchange. So having influence means more than just doing all the talking; it’s about taking charge and understanding the roles that positional power, emotion, expertise, and …

Everyone Says They Listen to Their Customers—Here’s How to Really Do It

Almost everyone in the luxury service industry talks about “listening to the voice of the customer.” But listening is not the same as understanding. How you listen, and to whom you listen, is critical. Even a smart, high-end business can be led astray by misunderstanding the strengths and …

How the Navy SEALs Train for Leadership Excellence

Almost every world-class, high-performance organization takes training and education seriously. But Navy SEALs go uncomfortably beyond. They’re obsessive and obsessed. They are arguably the best in the world at what they do. Their dedication to relentless training and intensive preparation, …

New York Magazine

<b>New York Magazine is on Facebook.</b> To connect with New York Magazine, log into Facebook.<p>or<p>Research suggests that for female politicians, a typically …

Can't Miss Things to do in Berlin

First time visitors to Germany's capital city of Berlin will find they have no shortage of culturally stimulating destinations well worth exploring. However, due to the fact that there are a number of things to do in Berlin, those sojourning in and around this urban center for only a few days may …

Word of Mouth: Berlin

A combination art gallery and hair salon, L'atelier Friseur is the brainchild of French hairstylist Julie Monin, who moved to Berlin five years ago from London. Three years ago, noticing a lack of distinct stylists in Berlin, Monin chose to open up a salon of her own in Kreuzberg, a neighborhood …