Neal Berg

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5 things AT&T revealed in the Time Warner trial that could directly affect you

For weeks, officials defending the AT&T-Time Warner merger have spoken in broad terms about how the deal could lower TV subscription prices for consumers and spur “innovation.” But it wasn't until this week that top company executives laid out specifics about their plans for the combined company — …

Televisions

Wireframes, flows, personas and beautifully crafted UX deliverables for your inspiration

When people think of UX Design documentation, the first image that comes to mind is dense, long, and heavily annotated wireframes, full of…

UX Design

The Design Theory Behind Amazon’s $5.6 Billion Success

Amazon’s success brings into relief a principle that is sometimes hard to swallow in the design community: Successful design is not necessarily beautiful.<p>Amazon is undoubtedly the most significant force in the digital transformation of commerce: an estimated 44% of all online sales are on Amazon, …

eCommerce

Designers rise to top jobs as companies rethink how to inspire the consumer

When Jim Hackett stepped into the position of CEO at Ford, he became the first designer to lead a car company. But Hackett is part of a wave of …

Design

Change agents: The unsung heroes of digital transformation

It was one of the biggest buzzwords of 2017 and it will only continue to grow in the new year. But digital transformation is more than a buzzword. …

Innovation

Make Yourself or Your Team More Creative in Just 15 Minutes | Inc.com

Manicures, groceries, lunch. On-demand services have shrunk our expectation for delivery of the things we desire to 15 minutes or less. Any longer and we're checking our watches and grousing about the service these days.<p>But what if you could get something more abstract--a quick hit of creative …

Mashups

All 50 states vote yes on AT&T’s $40 billion emergency response network FirstNet

From wildfires in California to hurricanes on the Gulf and Atlantic coasts, communications are the bedrock of emergency response and management. However, those communications can be challenging when quickly evolving situations cross multiple jurisdictions — a truth painfully learned on 9/11, when …

Telecoms

The 12 Most Innovative UX Experiments Of The Year

The future is coming.<p>If 2017 showed us anything, it was that it’s no longer just researchers working on the bleeding edge UX and UI of the future. Corporations are getting into it, too, in the massively competitive world of Silicon Valley. We all expect zany inventions to be born out of places like …

Blade Runner

The Five New Forces In Innovation Strategy

The Drucker Forum 2017 in Vienna last month gave considerable attention to the role of a corporate strategy in a rapidly changing world. In particular, Steve Blank explained how CEOs have to grapple with five new forces, that led, among other things, to Jeff Immelt losing his job as CEO of General …

Innovation

Ditch Your Lame PowerPoint And Try These Apps Instead

The cultishly popular app maker FiftyThree releases tools for people who use visual slide decks at work–but don’t need the bloat of PowerPoint or Keynote.<p>Four years ago, FiftyThree—the team of ex-Microsoft creatives who launched a wildly popular iPad sketching app called Paper—was flush with …

Apps

The expanding role of design in creating an end-to-end customer experience

Lines between products, services, and user environments are blurring. The ability to craft an integrated customer experience will open enormous …

Customer Experience

Essential Design Thinking Videos and Methods

The following resources are recommended in order to assist you to better understand Design Thinking. These resources, videos, and tools should be …

Design

Design Thinking Tools & Resources

My compilation of favorite design thinking tools, resources, & literature.<p>This curated collection of resources continues to grow as I’ve grown as a …

Design

Smart cities are boring. Give us responsive cities.

As an urban technologist, I’m often asked to give an example of a compelling smart city application that real people are using. But to be honest, there really isn’t too much to point to – yet. Cities may be getting smarter, but they haven’t noticeably changed from a user perspective.<p>It seems like …

Smart Cities

Katzenberg’s Big Ask: $2 Billion for Short-Form Video Project

When Mark Zuckerberg founded Facebook and went looking for investors, his so-called first round of financing was for $1 million. When Travis Kalanick sought financing for Uber, he persuaded investors to ante up $1.25 million. Reed Hastings of Netflix raised $2.2 million.<p>Jeffrey Katzenberg’s idea of …

Fundraising

Do You Speak Dotdot? Your Refrigerator Might

A friendly-faced logo from Wolff Olins designer Forest Young doubles as an IoT language—and is one of Fast Company’s 2017 Innovation By Design award-winners.<p><i>Dotdot is an honoree in the 2017 Innovation By Design Awards,</i> Fast Company<i>‘s annual celebration of the best ideas in design. See the rest of</i> …

Internet of Things

“Design Is Inherently An Unethical Industry”

Readers respond to a Co.Design story asking: What role do designers play in an industry ruled by A/B testing and optimization?<p>Have designers lost control of design?<p>This was the question designer and technologist Matt Webb asked earlier this week in a story about the widening gap between designers …

Fake News

Embrace Design Thinking to Create More Relevant Marketing

For strategic advantage and breakthrough innovation, build diverse teams that take an empathetic view of the customer experience.<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Apple’s iPad, Nike’s Flyknit sneakers, Hint Water. Creative design delivered the breakthrough success of all …

Customer Experience

Life inside the design asylum

People often ask me about our design teams — how they operate, how much autonomy they have, what tools they use, what processes they follow, whether …

The Golden Age Of UX Won’t Last. Here’s How To Prepare For What’s Next

Great UX abounds. How will UX designers continue to prove their value?<p>When I started the digital design agency AJ&Smart in 2011, UX design was still so misunderstood that I spent the next three years just explaining to my clients what it actually was and why it was valuable (while also defining it …

UX Design

UX & Psychology go hand in hand— How Gestalt theory appears in UX design?

Source: iStockIn the age of AI and “Human Centered Machine Learning”, it’s essential that we understand the needs and behaviour of our users. This is …

UX Design

Beyond Design Thinking: How to Ensure Design Is Always On in Your Organization

A common theme in many of my recent posts has been how and why it’s critical to keep human beings front-and-center in any sort of innovation or digital transformation initiative. This is easy to say but not always easy to do – at least in the right way. That’s partly because, outside of Marketing …

Design

Most CEOs Can't Lead A Digital Transformation

<i>This piece was coauthored with Megan Beck, Chief Insights Officer at OpenMatters</i><p>Years ago, Jim Collins wrote the best-selling book, <i>Good to Great</i>, praised by business leaders and academics alike. Collins noted seven characteristics common to firms that go from “good to great,” one of which was their …

Innovation

Telling Stories Through Data Visualization

Researchers believe storytelling developed and became part of our culture before language was fully established.<p>Storytelling continues to be deeply …

Cortana can now do price comparisons when you’re shopping online

Microsoft’s digital assistant Cortana will now be able to save you money when you’re shopping online. The company announced today that it will begin a pilot test of a new Cortana feature that will pop up the best price and availability of similar products, when you’re shopping the websites of over …

Shopping

5 Habits of Highly Effective Design Thinkers | Inc.com

Design thinking is a methodology that when practiced, can become part of your mindset. In organizations, new approaches can translate into new models of culture transformation. For a basic overview of design thinking- a human centered problem-solving and problem-framing process- read this earlier …

Design

Storyframes before wireframes: starting designs in the text editor

Browsing through a well-crafted interface is like reading a great story (or flipping through a great comic book). As designers, why are we not …

UX Design

AI's impact on customer experience - Information Age

Companies that adopt AI and the technologies that fall within are setting themselves up to outpace their competition and provide the personalised …

Customer Experience