Frode Narheim

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Want Your Employees to Respect You? Give Them the 1 Thing Most Bosses Never Do

This is a signature trait of the best leaders. It's also a rare commodity and extremely hard to pull off in a business setting.<p>A signature trait of the most likable leaders -- a trait that leads to uncommon loyalty in employees as well as business results -- is one that's extremely hard to pull …

Leadership

To Become a Leader, Think Beyond Your Role

The world is full of people with opinions. Television, radio, and other media are brimming over with commentators making suggestions and offering seemingly authoritative advice to government officials and corporate executives about what they ought to do. At dinners and cocktail parties — and around …

First-Time Managers, Don’t Do Your Team’s Work for Them

Not long ago, I worked with a client who was stepping into management for the first time. Terry, a highly regarded marketing associate in a pharmaceutical firm, had just been asked to lead a marketing team. In this new role, she was responsible for directing a group of bright, but inexperienced …

A First-Time Manager’s Guide to Leading Virtual Teams

In the past, new managers often had the luxury of cutting their teeth on traditional collocated teams: groups of people, sitting down the hall from one another, who met up in conference rooms to hash out what they were trying to achieve and how to get there. Unfortunately, today’s increasingly …

“Companies Don’t Go Global, People Do”: An Interview with Andy Molinsky

Andy Molinsky, the author of Global Dexterity: How to Adapt Your Behavior Across Cultures Without Losing Yourself in the Process, urges us to focus on the everyday means by which tasks get done all over the world. Drawing on his years of field research, teaching, and consulting, the Brandeis …

How to Manage a Team of B Players

In 2004, Greece surprised the world by winning the European Championship, the toughest tournament in international soccer. Despite not even being a dark horse in the competition, and with a team of mostly peripheral and unremarkable players, they overcame France and hosts Portugal (twice) to lift …

Jack Welch’s Approach to Breaking Down Silos Still Works

Working across organizational boundaries was a new way of thinking 25 years ago —one that was largely championed by Jack Welch, then CEO of GE. Welch was convinced that the speed of globalization and technological innovation in the 21st century would require companies to work very differently – …

A Consultant's Approach to Feedback Should Depend on the Client's Needs

During one of my very first consulting assignments, a colleague and I interviewed direct reports of the Chief Information Officer of a chemical company about improving project execution. We consistently heard that the CIO was autocratic and intimidating, and that his people were afraid to talk …

To Hold Women Back, Keep Treating Them Like Men

Are men and women different? While almost every executive I have ever met, anywhere in the world, says yes, most diversity policies are designed as if the answer were no.<p>Last week, the Global Head of Diversity of a leading professional services firm told me that she “didn’t want to be treated …

Stop Trying to Please Everyone

Many of us are familiar with the concept of <i>Getting to Yes</i>, an iconic negotiation strategy developed by Harvard professor Roger Fisher and others. For many managers, however, the more difficult day-to-day challenge is “getting to no” which is what we call the process for agreeing on what <i>not</i> to …

Write a Resume Summary That'll Stop Recruiters in Their Tracks

How long will recruiters spend on your résumé before deciding to toss it in the recycle bin? Six seconds, says online job search site The Ladders. That’s about 20 to 30 words.<p>So how do you write those first few lines of your resume—the summary section—to compel the recruiter to keep reading? How do …

Why I Write in PowerPoint

When writing business documents (aside from emails), most people turn to word-processing software. That’s not the only option. You can do everything — outlines, drafts, revisions, and even layouts, if you’d like — in PowerPoint or similar presentation programs.<p>That’s what I’ve used to write my …

Five Stupid Rules That Drive Great Employees Away

It is hard to unlearn the messages that we have heard repeated since we were children. One of them is “Business is a stiff and formal place. To be human and spontaneous is fun, but it isn’t professional!”<p>Some organizations understand the connection between passion and performance, but a lot of them …

The Workplace

Your Late-Night Emails Are Hurting Your Team

Around 11 p.m. one night, you realize there’s a key step your team needs to take on a current project. So, you dash off an email to the team members while you’re thinking about it.<p>No time like the present, right?<p>Wrong. As a productivity trainer specializing in attention management, I’ve seen over …

7 Ways to Capture Someone’s Attention

Your long-term success depends on winning the attention of others. If your boss doesn’t notice your work, how will you get a promotion? If your team doesn’t listen to you, how can you lead effectively? And if you can’t capture the attention of clients, how does your business or career …

75% of Cross-Functional Teams Are Dysfunctional

When I was in the midst of researching what caused cross-functional teams to succeed — and finding that many of them failed — I discovered a deeply dysfunctional development project in a huge multinational IT company. The company had invested $100 million in the project, which involved three …

People Before Strategy: A New Role for the CHRO

CEOs know that they depend on their company’s human resources to achieve success. Businesses don’t create value; people do. But if you peel back the layers at the vast majority of companies, you find CEOs who are distanced from and often dissatisfied with their chief human resources officers …

How to Earn Respect as a Leader

<i>In this adaptation from his new book, the CEO of Red Hat, Jim Whitehurst, shares advice for how to build credibility in an organization — especially if you are new to it, have a different background than others on your team, or are not in a position of authority.</i><p>How would you be perceived in your …

You Need an Innovation Strategy

Despite massive investments of management time and money, innovation remains a frustrating pursuit in many companies. Innovation initiatives frequently fail, and successful innovators have a hard time sustaining their performance—as Polaroid, Nokia, Sun Microsystems, Yahoo, Hewlett-Packard, and …

The Problem with Part-Time Work Is That It’s Rarely Part-Time

A woman wants to return to work after maternity leave but can’t quite stomach putting in the hours she did before. So she asks her boss for what seems like the best of both worlds: a part-time role. In a 2012 Pew Research Center survey of moms, nearly half thought such a scenario would be ideal, …

The Self-Tuning Enterprise

Wouldn’t it be nice if an algorithm could tell you when to develop a new business model or whether to enter a new market?<p>We’d be lying if we said that such an algorithm exists. It doesn’t, and we don’t imagine a time in the foreseeable future when algorithms (or other forms of artificial …

What Maslow’s Hierarchy Won’t Tell You About Motivation

At some point in their careers, most leaders have either consciously — or, more likely, unwittingly — based (or justified) their approach to motivation on Maslow’s Hierarchy of Needs. Maslow’s idea that people are motivated by satisfying lower-level needs such as food, water, shelter, and security, …

This Is Why You’re Terrible With Names

There is a very simple reason why it’s so easy for the names of new acquaintances to slip right out of your head within moments of being introduced: …

The Brain

If You Want People to Listen, Stop Talking

Andrew Nguyen<p>George*, a managing director at a large financial services firm, had an uncanny ability to move a roomful of people to his perspective. What George said was not always popular, but he was a master persuader.<p>It wasn’t his title — he often swayed colleagues at the same hierarchical …

Strategies for Crowdsourcing Your Job Search

Careers are very personal things. Most people choose their paths, and make decisions along the way, based on their own thinking and counsel from family, friends, teachers, close colleagues, and mentors. While self-reflection and the gathering of advice from one’s immediate circle can be useful, I’d …

Life’s Work

Dave Lauridsen<p>Brian Grazer worked his way up in Hollywood—from Warner Brothers law clerk to Oscar-winning producer. His first hit was Splash; many others, from Apollo 13 to TV’s 24, followed. The key to his success? Asking good questions—of employees, collaborators, and brilliant people in other …

Tactics for Asking Good Follow-Up Questions

Whether you are looking to hire someone, decide whether to trust someone, or enter a business partnership, the better you are at judging people, the better off you will be. Unfortunately, most people are just plain bad at reading others. Several decades of research among psychologists has indicated …

Nine Things Successful People Do Differently

Why have you been so successful in reaching some of your goals, but not others? If you aren’t sure, you are far from alone in your confusion. It turns out that even brilliant, highly accomplished people are pretty lousy when it comes to understanding why they succeed or fail. The intuitive answer — …

The Best Presentations Are Tailored to the Audience

Nicholas Blechman for HBR<p><i>When preparing a presentation, we all remember to think about the basics: what you want to say, the data you need to back it up, any visuals that might help. But what about the people you’re presenting to? The following excerpt from the book</i> Presentations <i>will help you</i> …

Management

Why No One Uses the Corporate Social Network

Imagine an organization that is completely digitally connected. Colleagues connect seamlessly with each other across silos and across the globe. Management has its finger on the pulse of the company, aware of every crisis-induced quickening. And throughout the organization there is a deep sense of …