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The Brands That Make Customers Feel Respected

The truth about your business — what works, what doesn’t, and what needs to change — is usually not found by looking inside your organization. It lives somewhere outside, with your customers.<p>But what really resonates with customers? What drives their loyalty? What makes for a great customer …

Five Ways to Shift Your Social Media Marketing Up One Gear - Small Business Trends

Social media is a great place to market your business, especially if you’re a small business. It doesn’t limit your traffic or reach, and allows you …

20 Public Speaking Tips To Overcome Anxiety

Everybody’s scared of something. It doesn’t matter how big or brave you may feel — there’s definitely a deeply-embedded, irrational anxiety in there. …

The 3 Things That Keep Companies Growing

Growth creates complexity, and complexity is the silent killer of growth. This paradox explains why only about one company in nine has sustained more than a minimum level of profitable growth during the past decade, and why 85 percent of executives blame internal factors for their shortfall, not …

10 Tips for Standing Out From Competitors in Business - Small Business Trends

There’s no one right way to stand out in business. It takes creativity and innovation. The methods vary but the goal is the same — to distinguish …

Is Your Small Business as Social Media Savvy as You Think?

Social networking is the top online activity for the average American, with U.S. users spending an average of 37 minutes a day engaging with others …

Read “Business Lessons” and Learn from Others’ Mistakes

There are millions of entrepreneurs in the world, all with the dream of working for themselves, achieving success and gaining financial freedom. …

Entrepreneurship

Utilize Live Tweeting, Social Selling and These Other Community Tips - Small Business Trends

Social media has had a huge impact on the way businesses communicate with their customers, from live tweeting at events to using Facebook and …

The Greatest Hits & Tips from The Silver Spoon Cookbook

<i>The editor behind the legendary book on the tips she holds most dear.</i><p>The Silver Spoon, originally published in English by Phaidon in 2005, was the first cookbook Phaidon published and the first cookbook Emilia Terragni, the publisher of Phaidon’s cookbooks and architecture books, ever worked on. …

What Pushes Us To Work Hard — Even When We Don't Have To?

<i>Part 3 of the</i> TED Radio Hour <i>episode</i> The Meaning Of Work.<p><b>About Dan Ariely's TED Talk</b><p>Behavioral economist Dan Ariely says we work hard not because we have to, but because we want to. He examines the intrinsic values we need to feel motivated to work.<p><b>About Dan Ariely</b><p>Dan Ariely is a professor of …

Is Video Marketing the Key to Successful Crowdfunding?

Did you know that more than half of all crowdfunding campaigns fail? The failure rate is 56 percent to be exact. But that means that 44 percent <i>do</i> …

Reinventing Organizations: Biology, Psychology of Business Transformation

Businesses evolve all the time, or at least we think they do.<p>In the age of constant and rapid change, businesses are supposed to be agile and nimble …

6 Habits of Highly Successful Social Media Marketers

Do you want to improve social media productivity?Are you interested in finding ways to energize your marketing?Daily activities separate successful …

Social Media

4 Influencer Marketing Tools You Need to Manage Campaigns

Influencers in just about every industry are shaking up the digital world with their access to big and highly engaged audiences. More than ever, …

Recommended reading for owners of small, medium businesses

Every time I do a workshop or presentation, I end with a list of resources— including a list of books. At one of my recent talks, someone asked what …

Use Shadow to Consolidate Online Reviews in One Place

If you need to learn about a new company or product, there are plenty of online resources for reviews and other information.<p>You can go to review …

18 Clever YouTube Food Hacks to Make You a Smarter, Faster Cook

Perfect poached eggs, softened butter in a flash, and more hacks from the internet.<p>We've learned lots of interesting food hacks (we usually call them...tips) over time, and many of them come from the depths of the internet. Some people fall down the YouTube rabbit hole while watching music videos …

How to Increase Willpower: 10 Secrets From Research

Some insights about willpower from research, with links to the studies:<p>Practicing a little willpower every day increases self-control over time.<p>For …

Top 10 books about spies

Photograph: Harold Clements/Getty Images<p>Kim Philby holding a press conference after being cleared of spying charges by foreign secretary Harold Macmillan in …

Top 10

4 Roadblocks You Can Overcome for Your First Million Dollars

Relaxing vacations on the French Riviera, huge donations to your favorite charity and an early retirement. These are the kinds of things people think …

9 Delicious Chicken Dinners From Around the World

Spice up your repertoire with these delicious chicken dinners. They come from all over the globe, but are easy to make with ingredients found at your regular supermarket.<p><b>1. Asian BBQ Chicken</b><p>Think of this dish as Chicken Teriyaki with a South Asian flair, or India meets the other flavors of Asia. It …

10 Ways to Improve Your Online Marketing Efforts - Small Business Trends

There are so many different ways to market your business online. You need to have your own website, a social presence, and maybe even a video …

Small Business

"Chief Customer Officer 2.0" Reveals Competencies Small Biz Owners Need

I first heard about Jeanne Bliss (@JeanneBliss) back in 2009 when I picked up my copy of “I Love You More Than My Dog” off of a bookshelf in a real …

10 Small Business Trademark Mistakes that Cost You Money

Your small business trademarks have an untold amount of potential value. Who knew 10 or 20 years ago that the Google and Apple brands would be worth …

On Quitting: How to Jump Ship without Drowning

At some point in your career, you've probably dreamed about it: the day that you quit your job.<p>Maybe you envision you'll shoot up out of your cubicle, march gallantly over to your awful boss's office, and say exactly how horrible it has been to work for him (or her). In this fantasy, coworkers …

Best Freelance Sites and Outsourcing Services for Business - Small Business Trends

There are times when you need to hire employees for your business to complete specific projects.<p>For example, if you create logos for your clients, …

10 Tips on Pricing Your Product or Service

When you’re first starting your business, understanding what customers are willing to pay for your product or service can be a real challenge. If you …

Customers

How to Negotiate Nicely Without Being a Pushover

We all want it both ways: to get what we want from a tough negotiation and to walk away with our relationship intact. The good news is that kind of outcome is possible. But how exactly do you drive a hard bargain while also employing soft skills? How do you advocate for what you want without …

What Makes Great Salespeople

What behaviors drive successful salespeople? Last year, research by my people analytics company VoloMetrix identified three things that were highly correlated with top performing reps: More time spent with customers; larger internal networks; and more time spent with managers and senior leadership. …

Management

Cook the Ultimate Hash Browns

Meaty. Cheesy. Easy.<p>In the realm of breakfast food, hash browns are often relegated to sidekick. These shredded spuds often act as mere add-ons to main courses of more heroic stature: omelets, eggs Benedict, and huevos rancheros.<p>If you’ve made from-scratch hash browns, however, you know that it …