How can a company that obsesses over serving its customers — that treats those people so well — be the same company that has been accused of using anti-competitive tactics to crush small-business owners
“There’s a famous phrase: The first step in solving a problem is recognizing you’ve got one,” says Pearson CEO John Fallon. And for education company Pearson, the problem is also one of its key products:
Nearly 7,000 people threatened to cancel their newspaper subscriptions. Here’s what got them to stay.
You’re a print newspaper subscriber, and one morning your paper doesn’t show up. You call customer service (how brave of you!) and threaten to cancel. The apologetic customer service rep offers you a for
In 2013, Bryan Adams, the Canadian singer-songwriter, found himself facing a mystery. Twenty-nine years earlier, in 1984, Adams reached pop-rock superstardom with the release of his fourth LP, “Reckless,”
Who said there’s no money in journalism? Sure, maybe the old ad model is decaying, and maybe hundreds of newspapers are on death watch — but the work-chat app Slack has been able to build a multi-billion-dollar
Faber & Faber allowed The Bodley Head to get Ulysses; “Feebler and Fumbler”, Joyce called the firm All publishing houses have archives, but for anyone interested in 20th-century literature the archive
DES MOINES, Iowa—At magazine publishing giant Meredith Corp., top brass believes business can be divided into “problems” and “situations.” Problems can’t be solved with any amount of time and money. Situations,