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10 Things To Do Within 5 Years Of Retirement

Preparing for retirement is like getting ready for a trip — it never goes quite as planned. But the better the plan, the better the outcome. When things go wrong, you want to have the flexibility to adapt to changing circumstances. You never know what retirement will be like until you get there.<p>One …

How To Make Your Mind Happy: 5 Secrets To Mindfulness

Sometimes it seems like your brain just sits around creating lousy feelings and worries. You want this, you’re frustrated about that, you’re annoyed …

The Difference Between Customer Service And Customer Experience

In this week’s edition of Blake’s Take I address the difference between customer service and customer experience. In this video I discuss how customer service is the bare bones transaction happening between the business and the customer. The business offers customer service because they have to, …

Customer Experience

The Year Of The Customer: 16 Customer Service And Experience (CX) Trends For 2016

What does the future of customer service and customer experience look like?<p>Before we can predict the future, we must understand a little about the past and a lot about the present. To see where we’re going, at least in the next year or two, just look at what’s been trending in the last twelve …

Customer Experience

3 Quick Tips for Handling an Upset Customer

1 min read<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>This story appears in the January 2016 issue of <i>Entrepreneur</i>. Subscribe »<p>Q: How do I defuse a tense moment between an employee and a customer?<p><b>A:</b> Lise D’Andrea, president and CEO of Customer Service Experts, an Annapolis, Md.- …

Customer Service

11 tough truths about leadership that no one talks about

Ever wondered how the greatest leaders are able to handle being at the top so effortlessly?<p>The truth is, these highly successful people do stumble, worry, and doubt themselves.<p>"Great leaders know that every step they take, every decision they make, matters in the end," says author and public …

9 Leadership Resolutions for 2016

The New Year inspires many with hope and resolution for a fresh start, and along with that optimism come many well-intentioned resolutions. By …

Leadership

Get Fit to Lead: 8 Leadership Development Goals [Infographic]

Highlighted in this infographic are the Habits of Successful Leaders. It is always a good tactic to lead by example. Find a mentor. 64 percent of …

Top 5 Leadership Predictions That Will Impact Business Evolution In 2016 And Beyond

Over the past several years, I’ve witnessed the decline of courageous leadership in American enterprise. Rather than welcome change in order to evolve, leaders are playing it safe. Where are the leaders with the strategic focus and wisdom to take a leap of faith and the tenacity to find new ways of …

Innovation