Matthew Liebmann

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What A Coffee Shop Can Teach You About Finding Loyal Customers

It’s not just about stamp cards or membership programs. Here’s how coffee shops continue to thrive despite heavy competition and how your business can emulate them.<p>Coffee shops have some major advantages over other types of businesses when it comes to building a loyal following.<p>About 83% of adult …

Customer Experience

Survey: One-third of consumers don't know their loyalty tier status

Survey: One-third of consumers don’t know their loyalty tier status<p><b>New York</b> — Nearly one-third (32%) of United States and Canadian consumers can’t …