Mary K Phillips

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FORTUNE — “We’re living in a crazy world,” Karl Martin says, “where, to prove who we are to our computers, we have to remember a long string of letters and numbers.”<p>Martin, the chief executive of the biometric identity startup Bionym, is only half right. I’m sure I’m not the only one who has given …

Customer services and why people switch brands

en_GB<p>article<p>View an enlarged infographic here. UK consumers are unimpressed by brands’ customer service in digital channels leading 53 per cent to …

Ryanair sets out to improve customer service

Ryanair boss Michael O'Leary has hired a new marketing team to give the company an image makeover.<p>As a response to "higher expectation" from customers, the airline has already introduced extra baggage allowances, seat allocations and improved its website whilst retaining low fares.<p>Kenny Jacobs, the …

Ryanair

Business News, Personal Finance and Money News

Walmart to transition toward smart shopping<p>Dow closes down more than 720 points amid news of Trump's planned tariffs on China<p>Facebook stock drops …

Tax-Smart Billionaires Who Work For $1

Minimum wage is going up, but big-time CEO pay seems to be going the other direction. Not overall pay necessarily, but salary. In fact, it’s increasingly common for common-man honchos to <b>volunteer</b> for a nominal $1 salary. And they may not want a cash bonus, either.<p>Stock growth and capital gain is a …

Adding Social Media Icons to Edward Hopper Paintings Makes Them Extra Sad and Fantastic

There's a level of ironic beauty that occurs when the new age finds itself so insightfully injected into iconic works of art.<p>Ukrainian artist Nastya …

Art

The Challenges of Creating Mobile Content for Global Markets

The price of tablets, smartphones, and other mobile devices are dropping so fast that it is now easier than ever for consumers to purchase one …

Next Toms 'One for One': Coffee for water

Toms, the shoe-maker-turned-charitable-giver, has announced its next big "One for One" effort, in which buying one of their products results in something like it being given to a person in need. This year's product? Coffee — at many Toms Cafes soon to open.<p>Of course, people in the developing world …

Coffee

Veterans Find Success As Entrepreneurs

In study after study, entrepreneurs are often associated with natural tendencies toward tenacity, passion, vision, and flexibility. These are often the same descriptors used for military veterans. Perhaps that’s why so many vets have chosen to start their own business.<p>More than three million …

Ad Worlds Collide As Geico Gecko Stars In New M&M Commercial

https://www.youtube.com/watch?v=3L5mpOGh80k<p>Bringing together beloved characters from different properties can be a fun and rewarding experience. Fans get to see how their favorite characters interact with each other and the collaborators get a mutually beneficial bump in popularity and attention. …

What happens when Apple finds a child making your iPhone

There are more than 1.5 million workers making products for Apple, and some of them are children.<p>The company knows this, and it will tell you: In 2013, it audited 451 different facilities in 16 countries, and found 23 people who had been hired when they were younger than 16. Eleven were still …

Participation

What's Up in Pizza: Pizza Hut's Touchscreen Tables, Oscar Pies, and More!

• Yesterday, Pizza Hut released a concept video on their Youtube channel demonstrating an idea in the works: interactive tables, giant tablet-esque creations that you would be able to use to order your meal on, or play games while you wait. According to Geekosystem, it's a collaborative project with …

Here’s the Trailer for MTV’s <em>House of Food </em

We already knew the former music-video network was mashing up <i>Top Chef</i> and the <i>Real World</i> by cramming eight strangers in a posh-looking house and …

You call this a middle class? “I’m trying not to lose my house”

Welcome to the new America where good people with honest jobs are losing money each month — and scrambling to live<p>It took less than two years for Kim Brown to go from middle class to minimum wage.<p>In the fall of 2011, Brown was a Web support technician for an electronics distributor in Chicago, …

The 5 C’s of Effective Content Marketing

Content marketing is hot right now. But just because everyone’s doing it, doesn’t mean it’s easy. Great content takes a lot of time and careful …

Five Ways to Lose Your Customers

Bad Customer Service<p>Want to lose your customer? Deliver a bad customer service experience. And it doesn’t really have to be that bad. Sure, if it’s …

How Improvisation Can Make Us Better Marketers

Improvisation has changed my world. It’s not just about honing in on your funny bone; the true lessons of improvisation are about so much more than …

10 Ways To Stand In Your Customer's Shoes

When LEGO was developing a castle play set they brought fans of all ages together to get feedback.<br>The adults loved it.<br>“But where’s the dragon?” the …

Start-ups and big brands join forces for mutually beneficial partnerships

en_GB<p>article<p>Start-ups are adopting the concept of the brand wingman to gain expertise and market exposure from like-minded …

How to create content that truly adds value

en_GB<p>article<p>Too many brands are producing content nobody wants, so keep it interesting and relevant – and don’t …

"You're killin' me Smalls!"

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John Hagee Ministries