Mike Boysen

16 Flips | 2 Magazines | 1 Like | 9 Following | 25 Followers | @mikeboysen | Keep up with Mike Boysen on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Mike Boysen”

McDonald's franchisees say all-day breakfast is a disaster

Could this be the beginning of the end for McDonald's? Franchisees say all-day breakfast is a disaster as company struggles to find its way<p><b>McDonald's</b> …

McDonald's

The 5 kinds of customer success

I hope you didn’t miss the Salesforce.com Dreamforce keynote this week in San Francisco.<p>It’s probably the most entertaining 2 hours you’ll spend in the enterprise technology business all year. I realize that’s a pretty low bar. But there were cultural singers, luxury boats, the Beach Boys, …

Salesforce’s updated Customer Success Platform addresses growing complexity of customer service

The customer journey is undergoing a monumental change. Customers have access to more information, use more channels, and are connected via more devices than ever.<p>A critical part of this change is customer service.<p>Customers expect companies to provide support on new channels and address data from …

Reimagining CRM, Part One

CRM has been around for about three decades. We can argue over when it debuted, and to some extent, it's a nebulous "when." But for the most part, it …

New Knowledge Management in Microsoft Dynamics CRM 2016 release

In Today’s world, the success of an organization is directly linked to the quality of customer service it provides. The only way to do …

Microsoft Dynamics

50 Important Customer Experience Stats for Business Leaders

Customer experience is the last source of sustainable differentiation and the new competitive battleground. -- Tiffani Bova, Gartner Vice President and Distinguished Analyst<p>I completely agree with Bova's thesis, but do all business leaders fully recognize and understand the importance of customer …

Customer Experience

Startup Best Practices 12 - Customer Success Compensation

Compensation structures are one of the most interesting questions facing customer success organizations in software startups. How should customer …

Tony Ulwick: Customer Centered Innovation

Videos on Information Architecture, Usability, Search and other stuff. Watch IA videos and videos on Usability, Information Literacy and Information …

A Map for Engineering Your Next Innovation [Infographic]

Innovation is about bringing together individuals with diverse strengths who can push against each other and build something collaboratively that they never would've come up with on their own. Innovation happens when there is constructive conflict, or positive tension, within an organization-not …

Little Bird

Customer Success: Not Just for Farmers Anymore

At the end of the day it doesn’t matter what we call our efforts to sustain happy and loyal customers; our customers simply want to accomplish …

Customers

The Customer Is Not In Control. Nor Are You!

One of the key-premises of the “Social era” is that the power has shifted from companies to Customers. We’ve all read cases of “United Breaks …

Marketing’s New Key Competence: Driving the Consumer’s Decision Journey…

Customer-centric confusion: Why customer focus is not enough to succeed

There is a popular myth that being customer-oriented is the secret of success in business. Sadly, although being customer-focused is essential for …