SC-CDM

Most recent stories in SC-CDM

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  Mike Borek

  

  107 Customer Service Statistics and Facts You Shouldn't Ignore - Help Scout

  helpscout.net - Help Scout

  Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, …

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  Mike Borek

  Accessibility Tools

  measuringu.com - Jeff Sauro, PhD

  The Net Promoter Score is a measure of customer loyalty and is based on a single question: How likely is it that you’ll recommend this product to a …

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  Mike Borek

  

  Arrow Right

  businessweek.com

  Bloomberg Businessweek helps global leaders stay ahead with insights and in-depth analysis on the people, companies, events, and trends shaping today's complex, global economy

• Connie Harrington

  

  The Cost of Unhappy Customers (Infographic)

  Inc Magazine - Graham Winfrey

  Eight out of 10 consumers won’t buy products from a company with negative reviews. Do you know how much angry customers are costing your business? Consumers who share their negative customer experiences on social media are reaching wider audiences every day, which means it’s more important than ever …

• https://www.questia.com/library/journal/1G1-338415562/the-hidden-costs-of-customer-dissatisfaction

  

  Mike Borek

  Dec 22, 2014
• 

  Mike Borek

  

  What Bad Customer Service Costs Your Business [Infographic]

  bufferapp.com

  “You can’t improve what you don’t measure,” goes one of the most famous quotes in business. And this line has also been one of the biggest problems in …