Mervyn Sayers

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The reality of a low interest rate, high house price world

And thus, despite core inflation weakening a touch more in the September quarter, the RBA is expected to leave rates unchanged on Tuesday.<p>On Friday, …

Economics

John Holland wins first part of $11b Melbourne Metro Rail project

John Holland has won a $324 million package for preparatory work on the planned Melbourne Metro Rail project.<p>The first major Metro Tunnel contract …

A conveyor belt that repairs itself among ideas funded by KPMG Perth accelerator

by Michael Bailey<p>A Perth-based accelerator specifically for the energy & natural resources sector has seen the eight participating startups win …

Are You Sure You Want to Be a Manager?

Renowned restaurateur Danny Meyer likes to tell newly promoted supervisors that they have just been given the “gift of fire.” As a boss they now have a new and potent power, but Meyer wants to ensure they understand the appropriate — and inappropriate — uses of this gift. Fire, Meyer explains, can …

Leadership

Researchers Discovered a Linguistic Trick That Will Help You Negotiate Anything

<b>By Shana Lebowitz</b><p>In everyday negotiations, the way you frame your proposal may be just as important as the product or services you're offering.<p>That's the takeaway from recent research, which suggests that you should emphasize what you're giving the other person as opposed to what they're losing. …

Self-improvement

The great neurological puzzle, understanding consciousness

by The Economist<p>"I think, therefore I am." Rene Descartes' aphorism has become a cliche. But it cuts to the core of perhaps the greatest question …

Is it time to reignite your personal brand?

You know how it goes: you’re going along well in your career, doing a good job, hitting your milestones, keeping your boss and your clients happy and …

What to say when the hiring manager asks ‘Why are you here?’

You’ve made it all the way to the final interview round. Congratulations!<p>Now it’s time to close the deal.<p>It’s not uncommon toward the end of the …

World Economic Forum

16 things successful people do on Monday mornings

Monday mornings are the most critical time of the workweek — they set the stage for the day and week ahead.<p>“Because you’ve stepped away for a couple …

Productivity

What You Should (and Shouldn’t) Focus on Before a Job Interview

Years ago, when I was interviewing for the job of deputy editor at <i>Harvard Business Review</i>, I thought I had carefully prepared for my full day of interviews. I had my favorite suit dry cleaned and ready to go. I took my older daughter (a notoriously bad sleeper) to my parents’ house so I could count …

Employment

Don’t lose the plot

Storytelling in business has emerged as a key leadership competency and communication skill. When done well it is a powerful method to connect, …

Writing

Three ways to supercharge your business growth

Last night at <i>SmartCompany’s</i> Growing Your Business seminar in Melbourne the audience of SME owners and entrepreneurs heard about tips for taking their …

What Only the CEO Can Do

I became Procter & Gamble’s CEO in June 2000, in the midst of a crisis. On March 7 of that year the company had announced that it would not meet its projected third-quarter earnings, and the stock price plummeted from $86 to $60 in one day, leading the Dow Jones Industrial Average to a 374-point …

A 6-Part Structure for Giving Clear and Actionable Feedback

Robert was the head of an East Coast insurance company. His greatest asset was his large, extroverted personality. He was the classic glad-handing, backslapping, high-energy salesman. His problem was a familiar one, too: a great salesman – even one with charisma — doesn’t necessarily make a great …

Management

Tough Love Performance Reviews, in 10 Minutes

There’s growing evidence that conventional performance reviews are not working. According to a CEB analysis, organizations can only improve employee performance 3% to 5% using standard performance management approaches. Last fall, 53% of human resources professionals in a Society for Human Resource …

Profit

How to manage your time like a boss

The Web is flooded with countless strategies for maximizing productivity and increasing efficiency. Tools for productivity flood our phones’ app stores.<p>Currently, there are 1,594,374 apps available for download in the Google Play store, according to AppBrain. Of those apps, the second highest …

What Separates the Strongest Salespeople from the Weakest

What separates high-performing salespeople who exceed their quota from underperformers who miss their quotas by more than 25%?<p>I recently conducted a research project involving nearly 800 salespeople and sales leaders to better answer this question. In addition, I have had the privilege to interview …

Team Building

The 3 Best Grills For Backyard Cookouts

And, the 3 best recipes to grill on them.<p>If you have a bone-deep need to grill; if the first unclenching of winter's fist inspires a primal urge to cook dead animals over live fire rather than visions of catamarans, ramps, or body shots; if the act of cooking outdoors for other people in real time …

BBQ

Your Customers Are The Customer Service Experts

The first expert principle of customer service design is to build a customer experience that works for most of your customers, most of the time. Which is relatively straightforward, since most customers have certain desires in common:<p>Omnichannel: Customers want you to serve them effectively whether …

Customer Experience

What Makes Great Salespeople

What behaviors drive successful salespeople? Last year, research by my people analytics company VoloMetrix identified three things that were highly correlated with top performing reps: More time spent with customers; larger internal networks; and more time spent with managers and senior leadership. …

Management

Discovery-Driven Planning

Business lore is full of stories about smart companies that incur huge losses when they enter unknown territory—new alliances, new markets, new products, new technologies. The Walt Disney Company’s 1992 foray into Europe with its theme park had accumulated losses of more than $1 billion by 1994. …

Management

Deciding to Fix or Kill a Problem Product

How can you tell if the product you are working on is likely to succeed or fail? In my experience working with leading tech and telecom clients on strategy and new product innovation, there are clear signals that a product is not ready for launch, should never be launched, is not actually a product …

Product Management

10 changes to make in your 30s that will set you up for lifelong success

But your 30s are an ideal time to cement the habits that will help you achieve personal and professional fulfillment for the rest of your life.<p>To give you a head start, we sifted through recent Quora threads on this critical life transition and highlighted the most compelling responses.<p>Here are 10 …

Self-help

5 Rules for a Vacation that’s Truly Worth It

Photo by Jacob Walti<p>“A master in the art of living draws no sharp distinction between his work and his play; his labor and his leisure; his mind and his body; his education and his recreation. He hardly knows which is which. He simply pursues his vision of excellence through whatever he is doing, …

Leonardo Da Vinci

How to Spend the First 10 Minutes of Your Day

If you’re working in the kitchen of Anthony Bourdain, legendary chef of Brasserie Les Halles, best-selling author, and famed television personality, you don’t dare so much as boil hot water without attending to a ritual that’s essential for any self-respecting chef: <i>mise-en-place.</i><p>The “Meez,” as …