When Conor Sprouls, a customer service representative in the call center of the insurance giant MetLife talks to a customer over the phone, he keeps one eye on the bottom-right corner of his screen. There,
Mature companies struggle to balance the need for innovation (which requires creative self-starters at all levels of the organization) with the need for discipline (which calls for strong internal controls).
Technology is disrupting every industry and area of life, and work is no exception. One of the main career implications of the digital revolution is a shift in demand for human expertise. For instance,
“Do you believe in magic?” Google asked attendees of its annual developer conference this May, playing the seminal Lovin’ Spoonful tune as an introduction. Throughout the three-day event, company executives
One afternoon a manager we’ll call Kassie sent an email to her teammate, Harrison, explaining why she hadn’t included him in a meeting with a group of company executives earlier that day. She and Harrison