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INFOGRAPHIC: The ultimate cheat sheet for proofreading and editing

English can be a pretty tough language, full of contradictions, strange turns of speech, and confusing conventions.<p>It’s also the third-most spoken …

Narrative design: a new discipline

LIFESTYLE INTERIORS<p>From a graphic design studio, to a narrative design house. Be-pôles, created in 2000 by Antoine Ricardou and Clémentine Larroumet, …

How Design Thinking Is Improving Patient-Caregiver Conversations

Technical developments tend to grab the headlines in health care. Predictive analytics, telemedicine, electronic health records — technology is rightly seen as a transformative force in health delivery.<p>But it’s not the only one. At Rotterdam Eye Hospital, hospital administrators have found that …

Health Care

The Essential Guide to Writing Effective Survey Questions

User surveys are popping up on websites and mobile apps everywhere. Well-designed ones yield helpful data. Poorly executed ones are a waste of time …

Psychology in Design. Principles Helping to Understand Users.

Some people are used to thinking of design as a purely artistic job but there is much more standing behind it. The sense of beauty and inspiration …

UI Design

Ideo Studied Innovation In 100+ Companies–Here’s What It Found

Innovation is hard to pin down, but with these six insights Ideo says it’s cracking the code.<p>How do you measure “innovation?” It’s something that every organization seems to be after–just look at AT&T’s Innovation Pipeline, Sephora’s Innovation Research lab, and the University of Pennsylvania’s …

Design

Abstract: The Art of Design | Official Trailer [HD] | Netflix

Creating a Lifetime Journey Map

The Journey of a LifetimeAs Cooper has expanded its practice in Customer Experience Design, we often create journey maps in coaching and consulting …

IBM head of design wields $100M and 1,300 designers to bring design back to IBM

Phil Gilbert is the GM and head of design at IBM, leading an organization of over 1,300 designers. In this episode, he discusses creating IBM’s proprietary design thinking methodology, their own design school for new graduates, and what he’s going to do with the $100 million that IBM has entrusted …

Design

How to apply a design thinking, HCD, UX or any creative process from scratch

This how-to article aims at providing designers, creative thinkers or even project managers with a tool to set up, frame, organise, structure, run or …

UX Design

Remote Customer Journey Mapping

<b>Summary:</b> Digital tools help distributed teams compile journey maps into digital formats, collaborate synchronously, and integrate external data in …

Learn to master information architecture

If you want to learn the concepts of information architecture and start practicing it yourself, you should come to Generate New York in April, where …

How Constraints Force Your Brain To Be More Creative

When we have less to work with, psychologists have found that we actually begin to see the world differently.<p>For decades, the dominant view among psychologists was that constraints served as a barrier to creativity. Anybody who spends a short time working under a confining bureaucracy, dealing with …

Creativity

Don’t Make a Journey Map: 9 archetypes of good / bad, and how to decide what to use

This is a rough transcript of my Big Design conference talk <i>Don’t Make a Journey Map: when good tools go bad</i>.<p>Expectation setting<p>This is not going to …

10 Ways UX Research Is Changing

How is UX Research evolving with the times, especially given approaches like LeanUX that favor fewer handoffs, more participation, and more …

UX Design

Design Thinking Methods: Affinity Diagrams

Traditional design methods struggle when dealing with complex or chaotic problems or with large amounts of data. The affinity diagram organizes a …

Affinity Diagram

A Guide to Customer Strategy

Ten principles that show how companies can position themselves for future customer success. For more insight, read "10 Principles of Customer …

Empathy: The Softer Side of Design

The world is filled with the crisp hard edges of numbers, statistics and dashboards. I believe that, while we learn a lot from them, design thinking …

Nilofer Merchant's Required Reading

The "Jane Bond of Innovation" recommends a reading list for value creation.

The new digital divide

Today, retailers almost universally recognize that digital has reshaped customer behavior and shopping forever. So why are so many traditional …

Chatbots: Your Ultimate Prototyping Tool

<i>How chatbots can teach us to learn what people need when designing products and services</i><p><i>By</i> <i>David Boardman</i> <i>and</i> <i>Sera Koo</i><p>Conversational UI is getting a lot …

Why Is Health Care Design So Terrible?

Health care consumers pay a lot of money for bad design. It’s time for the device and drug companies to stop.<p>A regular glass ketchup bottle is a poorly designed experience. To serve the ketchup you have to hold it at a 45-degree angle, tap it in a special place, insert a knife, and then it …

drugcompanies

Design Thinking 101

<b>Summary:</b> What is design thinking and why should you care? History and background plus a quick overview and visualization of 6 phases of the design …

New insights on the customer decision journey

Columnist John Cosley shares research from Bing Ads on the customer journey and explains how you can apply these learnings to optimize your paid …

Bringing together personas, jobs to be done, and customer journey maps

Is this something you've been wanting to do? Here's how these three tools fit together, in one diagram (and some supporting paragraphs of text). I've …

Customer Experience Is the Future of Design

There was a time when businesses could depend solely on the quality of their products to bring in new business. Success came from a company’s sole …

Customer Experience Statistics You Should Know [Infographic]

A huge goal for innovative businesses in 2016 is improving customer experience. In fact, 91%<br>of organizations said they aspire to be among the …

How To Brainstorm Like A Googler

This is the deceptively simple, three-step process Google uses to come up with its most innovative ideas.<p>Here at Google, we don’t have a secret formula for innovation. But that doesn’t mean Googlers’ best ideas are ineffable mysteries. On the contrary, we’ve found they can be systematically coaxed …

Creativity