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Father of behavioural economics wins Nobel prize

The winner of this year's Nobel Prize in Economics Science is Richard Thaler, one of the leading figures in the field of behavioural economics. I'm …

Technology ‘inhibits’ customer engagement & management

<b>Written by:</b> Peter Dinham <b>|</b> <b>Published in:</b> Business TechnologyMany Australian companies claim their ability to engage better with customers is being held …

The Running Conversation in Your Head

What a close study of "inner speech" reveals about why humans talk to themselves<p>Language is the hallmark of humanity—it allows us to form deep relationships and complex societies. But we also use it when we’re all alone; it shapes even our silent relationships with ourselves. In his book, <i>The Voices</i> …

The Five AI Basics Every Business Executive Needs To Understand Right Now

AI may be taking the business community by storm, but key decision makers are still trying to understand the revolutionizing new technology. Here are 5 important things every business executive needs to know right now.<p><b>Data comes before AI: Understand the difference between training and …

Machine Learning

Chief Strategist: Why Intuitive Design Is No Longer Enough

Available to Premium &<br>Purple Members<p>PSFK’s CXI 2018 conference brings to life key trends in customer experience through talks and activations by …

Stanford University

Brilliant VR startup leverages the ‘memory palace’ technique to boost learning speed

Virtual reality has a plethora of use-cases, but one of the most potentially transformative will be the ability to use it as an educational tool. …

Make Good Customer Experiences Easy!

Upgrading to a new model of any kind of product can be an exciting customer experience … but not if you as a supplier don’t set it up for success. …

Customer Experience

How to *Use* Human Behavior to Change Human Behavior

Image Credit: Hubbub.org.uk<p>Related:<p><b>Joss Tantram</b> of <b>Terrafiniti</b> started the final workshop of <b>SB’15 London</b> by simplifying the title of the session and …

Aircraft customer experience on a new level

A couple of months ago Finnair announced the launch of the new A350 aircraft, making it the first European airline to start operating the model. We …

Disney Institute Blog | Disney Institute

How to Continually Exceed Expectations: 3 Business Lessons from Disney's Paint the Night Parade<p>Learn how every organization has the potential to be …

For kids learning new words, it’s all about context

Like every other person who carries around a smartphone, I take a lot of pictures, mostly of my kids. I thought I was bad with a few thousand snaps …

What user researchers can bring to the Design Studio Methodology

The Design Studio is a wonderful methodology to encourage multidisciplinary design, but in practice teams often create design concepts that aren’t …

Methodology

Why behavioural economics is useful

In Germany, about 12% of people consent to be organ donors; in Austria it’s 99.9%. This huge gap is the product not of “different cultures, different …

Economics

Smart bulbs vs. smart switches: The pros and cons of connected lighting

Thinking about automating your home's lighting? There are a lot of ways to do it -- here's how to pick what's best for you.<p>Smart home lighting has plenty of appeal, from the convenience of lights that come on automatically when you arrive home after work, to the security of lights that cycle on and …

Home Automation

John Doerr Is Excited About Digital Health and the Healthcare Industry

The art of iterating quickly

At feedly we think that feedback from users is a gift. We have organized our design process to absorb, structure and integrate as much feedback as …

Beautiful 3-D Brain Scans Show Every Synapse | National Geographic

Human brain reacts to emoticons as real faces

Just a few decades after they were invented, emoticons have become an indispensable part of online communication - so much so that the human brain now reacts to them in the same way as a real face<p>Emoticons such as :-) have become so important to how we communicate online that they are changing the …

The Brain

Mobile:2015

UI / UX Trends<p>Whether on an app screen, a web browser, or a wearable watch face, design is one of the most important drivers of consumer engagement. …

Connected Healthcare: Get Ready for Robo-doc

Will Robo-doc replace human physicians? Does your family have a Chief Compliance Officer for health? How can we improve the quality of life for an aging population – over two billion people on the planet will turn 60 years old or more by 2050? What happens to healthcare as physician ranks plummet? …

Digital Health

Semantic Records Management based on Controlled Vocabularies

State-of-the-art Records Management deserves better tools to support <b>more precise data gathering and information retrieval</b>. Collaborative workflows …

Comparison of monkey and human brains reveals the 'unique properties' of human attention

More information is shared between the left and right hemisphere<p>The human brain is pretty picky about the things it pays attention to. Our senses are constantly bombarded by smells, colors, tastes, and sounds, which means that much of that information has to be filtered out, so we can focus on the …

Size is Not An Obstacle: Marvelous UIs for Smart Watches

If you are a real pro or at even a novice with a vast potential and immense enthusiasm there is no insurmountable obstacle for you; and such a trifle …

Web Design

What’s Different About User Experience Design for the Internet of Things?

User experience design and human–computer interaction (HCI) emerged in a world of desktop computers. But our experience of computing has changed …

Quantum cognition: a new theoretical approach to psychology.

2015 Jul;19(7):383-93. doi: 10.1016/j.tics.2015.05.001. Epub 2015 Jun 6.<p>1Information Systems School, GPO Box 2434, Queensland University of …

Starbucks Spotify deal empowers baristas to influence customer experience

As part of the deal, Starbucks' 150,000 employees will be given a free Spotify Premium subscription.But it doesn't end there: in an effort to …

Customer Experience

Bringing Order to Chaos: Simplifying the Retail Customer Transaction for Enhanced Service Experiences

In today's global retail industry, the customer experience matters more than ever before. Why? Customers' expectations have increased.<p>In today's global retail industry, the customer experience matters more than ever before. Why? Customers' expectations have increased.<p>Research companies like The …

The Analogue Origins Of Google's Material Design

As part of I/O, Google is giving us a closer look at the fairly old-school tools and ideas behind Material Design -- and for anyone with an …

Neuroscience: Mini cortex created in lab to study brain disorders

An artificial cortex where the cells communicate with each other just as in the brain has been perfected in the lab using stem cells.<p>The mini 3-D …