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28 Flips | 5 Magazines | 13 Likes | 6 Following | 10 Followers | @mannstephen | Keep up with mannstephen on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “mannstephen”

Why Everyone At Your Company Should Train In The Contact Center

Working in customer service can be brutal. You’re dealing with problems. The stuff your company sold people is broken. Sometimes it has nothing to do with the product at all. Some people are having a bad day and they need some special attention. They need some contact. After all it’s the contact …

Customers

Video: Drone Footage Of NorCal Reservoirs Shows How Bad The Drought Is

We've seen photos and videos plenty of times, but it'll never cease to amaze us how bad the drought in California is.<p>The California Department of …

Northern California

Greece pledges to get rid of tax evasion as a way of life

ATHENS, Greece (AP) — Dimitris Bokas keeps meticulous records of the bathroom fixtures he sells from his small shop in the quiet middle-class …

Europe

Greece nears euro exit as bailout talks break up without agreement

Greece’s final attempt to avoid being kicked out of the euro by securing a new three-year bailout worth up to €80bn ran into a wall of resistance from the eurozone’s fiscal hawks on Saturday.<p>Finland rejected any more funding for the country and Germany called for Greece to be turfed out of the …

Europe

Did a glimpse of life without the euro prompt Greek U-turn?

Two weeks of closed banks, frozen lending and severely limited access to their money have provided Greeks a glimpse of the financial chaos ahead if they let their euro-based financial system collapse.<p>Economic and political analysts see a reality check behind leftist Prime Minister<p>Alexis Tsipras' …

Europe

Athens capitulates to creditors

<b>Not for the first time over the five years of Greece's euro crisis - or the eurozone's Greece crisis - I am confused.</b><p>My confusion stems from the proposals for tax, benefit and economic reform submitted by the Greek government to secure, at the very last minute of the last hour, a deal from their …

Europe

Greece blinked and its past 6 months of chaos have been a complete waste

Those were the words of Wolfgang Schaeuble, Germany's finance minister and the nightmare of Europe's anti-austerity movements. And looking at the bailout proposal that Greece submitted to its creditors on Thursday night, he wasn't wrong.<p>The Greek government is accepting the overwhelming majority of …

Customer Service as a Spectator Sport Is About to End

The battles are as ferocious as they are frequent: companies and customers squaring off in the public spotlight on social media. Among the more …

Arizona water shortages loom: The state prepares for rationing as Lake Mead hits record low.

Last week, Lake Mead, which sits on the border of Nevada and Arizona, set a new record low—the first time since the construction of the Hoover Dam in …

California regulators approve unprecedented water cutbacks

SACRAMENTO, Calif. (AP) — California water regulators adopted sweeping, unprecedented restrictions Tuesday on how people, governments and businesses …

Water

People are furious that Nestle is still bottling and selling California's water in the middle of the drought

California just entered its fourth year in record-breaking drought, but that hasn't stopped food and beverage giant Nestlé from drawing water from multiple reserves in the state to make its bottled water.<p>People are furious.<p>The company uses California water in its Arrowhead and Pure Life brands, …

The California Drought Is The Fault Of Capitalism (If We Ignore Economics & Math)

<b>Once again, the popularity of the Facebook page “US Uncut” should make everybody consider moving to Canada.</b> Regarding Governor Jerry Brown’s …

Why the California drought will be worse than everyone thinks

SAN FRANCISCO (MarketWatch) — We’re told by economists that the California drought is no cause for concern to the nation. The agriculture industry …

SF to hold 'ugliest lawn' competition in response to drought

Beautifully manicured, green lawns requiring constant watering could win an ugliest yard competition the San Francisco Department of the Environment …

San Francisco

Drought, Climate Change and California's Multibillion-Dollar Problem

Two weeks before California Governor Jerry Brown’s announcement on Wednesday that residents and businesses in the Golden State — which is withering amid one of its worst droughts in modern history — would be subjected to unprecedented restrictions on water usage, he issued a blistering attack on …

Climate Change

California takes sweeping steps to conserve water in drought

TUSTIN, Calif. (AP) — Gary Whitlock watched water run to a sidewalk as gardeners hosed down a bed of marigolds outside an Orange County office …

Water

California Gov. Jerry Brown signs $1 billion emergency drought relief package

California Governor Jerry Brown signed emergency legislation on Friday that fast-tracks over $1 billion in funding for drought relief and water …

Water

Science AMA Series: We are NASA and university scientists who study drought, “megadrought,” and how climate change can affect drought patterns now and in the future. Ask Us Anything!

UPDATE (2:19 pm EDT): Muchas gracias to all the folks that joined in. A fantastic series of questions and many great ideas. Hoping for rain here at …

Drought-stricken California only has one year of water left, Nasa scientist warns

As backup supply dwindles, Jay Famiglietti says state has about one year of water left and calls for a more ‘forward-looking process’ to deal with crisis<p>As California experiences the fourth year of one of the most severe droughts in its history, a senior Nasa scientist has warned that the state has …

Water

Water Wars Follow the Race to Solve the Southwest's Drought

Richard Parker writes a dispatch from his hometown of Wimberley, Texas. "Normally, my small town is a placid place nestled in the Texas Hill Country, …

Drought

California Drought Cuts Farm Water Allocation to Zero for Second Consecutive Year

<i>The Central Valley prepares for an unprecedented shortage.</i><p>A drying irrigation ditch on the edge of the historic Tulare Lake Basin in California’s …

Ski-cross, snowboard-cross World Cup canceled due to drought

An international skiing and snowboarding event in Northern California has been cancelled due to the drought. The U.S. Ski and Snowboard Association …

Skiing

Family-owned California ski resorts struggle from drought

FRESNO, Calif. (AP) — With California entering its fourth drought year, even some big resorts with millions of dollars in modern snow-making …

Skiing