eXceed consulting - Human Resources

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Customer Experience of HR (CxHR) – The New Paradigm of Digital Transformation – TI People

CxHR as major driver of digital HR transformation<p>Employees and HR functions alike find themselves on the eve of the fourth industrial revolution. The …

Customer Experience

Was ist Agile HR? | #hrinnovation #agilehr

15 current HR Trends

In this visual, the HR Trend Institute gives a concise overview of 15 current HR Trends. If you take these trends into account, you can increase HR …

Trends

Performance Management in Agile Organisations

On September 27, 2017, I participated in a Meetup of the Agile HR community. The theme of the meetup: How to redesign performance management for an …

Human Resources

Email and Calendar Data Are Helping Firms Understand How Employees Work

Using data science to predict how people in companies are changing may sound futuristic. As we wrote recently, change management remains one of the few areas largely untouched by the data-driven revolution. But while we may never convert change management into a “hard science,” some firms are …

Big Data

ING’s agile transformation

Two senior executives from the global bank describe their recent journey.<p><b>Established businesses</b> around the world and across a range of sectors are …

Project Management

Where Employee Surveys on Burnout and Engagement Go Wrong

To tackle employee burnout, companies need to assess just how burned out their staff members are—and why. Many organizations conduct surveys to gain this sort of insight, but serious flaws in how those surveys are designed often lead to bad results. Well-intentioned leaders, following an inaccurate …

Employee Engagement

Cloud, big data and social media transforming HR

Business professionals who combine an understanding of HR and information technology are helping to transform the way companies manage their …

How a Fast-Growing Startup Built Its Sales Team for Long-Term Success

It’s common for leaders of sales teams to focus almost exclusively on short-term tactics and current operations while failing to think and act in a way that supports the longer-term needs of their businesses — and it’s hard to fault them. Sales teams must meet the immediate needs of their …

How HR Can Become Agile (and Why It Needs To)

If software has eaten the world, then agile has eaten the software world. While initially designed to improve the responsiveness of software development teams, more recently agile has become the default team-based operational model for companies big and small, across industries and sectors, with …

Project Management

The changing scope of recruitment (HR Trends 2017, 19)

Picture 1: Staffing teams<b>Picture 2: A typical recruitment process as possible today</b> On Wednesday September 27, I conducted a webinar titled “HR …

Human Resources

Leaders Must Develop 6 Competencies To Avoid Causing Chaos

It’s become a universal truth that there is a lack of leadership in both the public and private sectors. In fact, many would believe that leadership is quickly becoming extinct. Given the cultural demographic shift, most leaders lack the readiness to see diversity and inclusion as a profit center …

Leadership

A Former FBI Kidnapping Negotiator Shares the 7 Most Important Words in a Negotiation

It's tempting to give ultimatums in tense negotiations, but how you give them is what's important.<p>I love to negotiate, sometimes a bit too much.<p>A deep negotiation has to be one of life's most exhilarating experiences. Few things will force you to dig deeper into your creativity, to become so fully …

Harvard
Social Media Marketing
Leadership

10 Principles of Organization Design

Illustration by Lars Leetaru<p>A global electronics manufacturer seemed to live in a perpetual state of re-organization. Introducing a new line of …

Management

Making digital strategy a reality in insurance

Digital transformation is challenging in insurance, where change must happen without interrupting the flow of daily business. Here’s how savvy …

Innovation

The 14 Principles Of The Future Organization

Over the past few months I’ve been sharing a series of posts on the 7 Principles of the Future Employee and the Evolution of the Employee. This was followed by the 10 Principles of the Future Manager followed by the Evolution of the Manager. Today I want to introduce the 14 Principles of the Future …

Leadership

Calculating the ROI of Customer Engagement

Juan Díaz-Faes for HBR<p>We know that customer engagement matters. Yet much of our thinking about engagement remains simplistic. Most current definitions of engagement are bimodal – someone is either engaged or they ‘re not. But this is a limited view that hampers our ability to manage engagement in …

What Great Office Design Actually Looks Like

Assess Whether You Have a Data Quality Problem

Decision makers, leaders, data scientists, and managers often must make quick assessments about whether they can trust a set of data, whether they can include it in an analysis, or whether they need it to take a new direction. While there are thousands of variants, their basic question is, “Do I …

Why You Should Interview People Who Turn Down a Job with Your Company

Successfully competing for top talent involves both selling jobs to the best candidates and retaining the highest performing incumbents. In order to be seen as an employer of choice with a compelling value proposition for employees, many companies measure turnover and conduct exit interviews with …

Don’t Let Your Company Culture Just Happen

Right now 7 out of 10 people in your organization are not actively engaged at work. Disengaged workforces are a global problem; and the costs are high. In the U.S. alone, companies are hemorrhaging $450 billion to $550 billion in lost productivity each year.<p>Companies try to motivate their people …

The Key to Performance Reviews Is Preparation

Writing and delivering performance reviews can be one of the most challenging tasks for any manager. It’s difficult to give a review that successfully navigates the emotional and interpersonal dynamics while also balancing the complex, competing goals that are present in most performance reviews. …

Jane McConnell: Digital Workplace is driven by the idea to support the customer-facing process!

This week on Monday the Digital Workplace Trends Report 2014 by Jane McConnell has been released and published. The report represents the results of …

"Früher waren wir stolz auf unser Werk, heute auf unsere Erschöpfung"

Reise-, Export- und Fußballweltmeister – die Deutschen glänzen in vielen Bereichen. Doch der Erfolg ist nur eine Seite der Medaille. Wir stehen …

"Unternehmen brauchen keine digitalen Heilsbringer"

VW hat einen, BMW natürlich auch, der TÜV Süd hat sich gerade erst einen gegönnt: Einen Chief Digital Officer. Dessen Job ist es, ein Unternehmen fit …