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206 Flips | 4 Magazines | 262 Likes | 16 Following | 23 Followers | @maggiato | Brand humanizer and Happy customer maker.

The five universal laws of human stupidity

In 1976, a professor of economic history at the University of California, Berkeley published an essay outlining the fundamental laws of a force he perceived as humanity’s greatest existential threat: Stupidity.<p>Stupid people, Carlo M. Cipolla explained, share several identifying traits: they are …

University of California

Vorstellung der Monsieur Cuisine Connect mit Cooking Pilot

This Common Word Makes You Sound More Negative Than You Want To

This tiny word is nearly unavoidable but frequently overused. Everything that follows it tends to make you sound like a downer.<p>The language you use shapes others’ impressions of you, but there’s a chance that some of your most common words don’t put you in the best light. In fact, I’ve already …

If You Want Customers to Be Passionate About Your Brand, Follow These 10 Commandments

You must connect with customers on an emotional level to become a 'passion brand.'<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Every brand desires to be loved by consumers, because they know that brand love translates to growth and increased revenue. But excitement and enthusiasm …

Customers

Three Levels of Trust in Relationships

A lot of people I meet use the expression, “Trust me…” or “Believe me…” in an attempt to build confidence. Do we trust them, just because they are …

Leadership

Why getting intimate is key to creating a great customer experience

Pip is the founder of BrandHook, an award winning Keynote Speaker and Thought Leader. She has worked on both agency and client side having started …

How To Get Your Point Across To These Five Personality Types

Not everyone thinks the same way. Here’s how to repurpose a three-decade-old management theory to tailor your message to just about anybody.<p>The VP of finance for a major multinational company recently came to me with a problem. “I’ve been trying to start a conversation with the VP of marketing, and …

Turn customers into advocates with #SmallThanks

The holiday season is a time to be grateful for friends, family and community. For me, that gratitude includes the small businesses who are a part of …

9 Things You Should Know the First Time You Use an Instant Pot

<i>This content originally appeared on My Recipes.</i><p>There’s a lot <i>not</i> to like about the Instant Pot. Its logo calls to mind an ‘80s mall store—Claire’s …

Customer Service Vs Customer Experience Vs Customer Engagement

Source: Wizu<p>Despite what some companies may still think, customer service and customer experience are actually two very different things! Although …

How To Write A Killer LinkedIn Recommendation

Dear Liz,<p>I’m job-hunting right now along with about 20 of my former coworkers. We all lost our jobs at the same time.<p>We are all writing LinkedIn recommendations for each other but some of these recommendations are weak. I just got a recommendation that one of my former teammates wrote for me.<p><i>Watch</i> …

Here’s a handy list of every smart home device supported by Google Home

Google Home is getting smarter with each new update, but while Google Assistant continues to impress on its own, a Google Home device only truly comes to life when it has a few equally smart neighbors to interact with.<p>With the recent release of the smaller, cheaper Google Home Mini, there will be …

Google Home

Why Alexa Will Soon Be Handling Customer Support Calls -- and What Businesses Should Do to Prepare

Voice computers will fix what's broken about phone support without losing the most powerful communication tool ever invented -- the human voice.<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>When you think of calling customer support, you probably get a sinking feeling. And for good …

Customer Experience

Plague Of Apologies: Don’t Ban ‘Sorry’ Just Use It With Sincerity (Here’s How)

Sorry not sorry (except when I really mean it.)

SideChef Plans To Be The Engine Behind Sharp’s Smart Kitchen Appliances

SideChef began in 2013 with a mission to make cooking easy and fun and to take the guesswork and heavy reading out of recipes. Over time, the recipe …

MasterSous can sous vide, simmer, sear, saute, deep fry, and more

Previous Next<p>1 of 5<p>Sous vide is a fast-growing trend, but most sous vide appliances can only do that one thing — they are unitaskers. MasterSous …

Deep Frying

Elon Musk taps his inner customer service rep on Twitter

Elon Musk spent part of his weekend replying to individual Tesla customers’ requests on Twitter. The electric car company CEO responded to several customers requesting updates to the automatic seating, headrest, and steering wheel settings for Tesla driver profiles.<p>Tesla is known for customer …

Some Content About Content

Content was invented in 2007 by Steven Ross, a principal at a boutique communications agency. Ross, who now works as a freelance visionpreneur, often …

Game of Thrones

Building Community Superuser Programs That Succeed

Facebook Twitter LinkedIn Google Plus<p>Every community has a group of leaders who are more vocal, visible, active or productive than the rest of the …

Network Revolution: Creating Value Through Platforms, People and Technology

Companies whose business models involve leveraging networks – such as Uber and Airbnb -- generate more value than traditional firms. The lessons to …

Innovation

I Tasted The Microwave Dinner Of The Future, And It Was Delicious

Silicon Valley has reinvented coffee, juice, and shopping for food. Next up? Dinner itself.<p>David Rabie and I share a booth at an old diner. He’s sipping decaf–so enthusiastic about his new company that he doesn’t need extra chemical stimulants to energize his pitch. I’m poking at a piece of coconut …

Could robots put an end to maddening customer service calls?

As artificial intelligence allows machines to talk more and more like humans, companies are increasingly turning to robots to answer calls from their customers.<p>It was only after Ruaraidh Menzies’ friend had left the club that Saturday night in Glasgow that he realised his jacket and wallet were …

The Surprising Link Between Customer Experience And Employee Engagement

How would your customers describe their experience with your firm?<p>Please take a moment and rate the Customer Experience (CX) that you believe you deliver:<p>• Better than all companies in any industry<p>• The best in our industry<p>• Considerably above average in our industry<p>• Slightly above average in our …

Employee Engagement

Behind The Bot: Meet Sure, A Chatbot That Recommends Instagram Food Hotspots

While some people get downright grumpy when it comes to seeing food pics posted in their Facebook and Instagram feeds, I’m one of those that actually …

Instagram is cracking down on fake influencers

Instagram took notice of the booming social media influencer market. These so-called influencers shell out cash for thousands of likes and spammy comments. They’re every marketer’s worst nightmare and an annoyance to real Instagram users.<p>During the past couple of weeks, Instagram has shut down …

Social Media