Miguel Ángel Flores

28 Flips | 7 Magazines | 1 Like | 10 Followers | @maflogur | Keep up with Miguel Ángel Flores on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Miguel Ángel Flores”

Justifying the Need, Focus and ROI for Training and Personnel Development

• ICMI<br>• › Resources<br>• › Learning & Development<br>• › Justifying the Need, Focus...<p>By Amanda Westwood <b>|</b> Published: July 10, 2014 <b>|</b> Comments<p>Today, organizations face …

The formula for customer happiness: 3 principles for your business

What‰’s your first instinct when a company doesn‰’t treat you well? For me, it‰’s to tweet. There‰’s something about public shaming a company that …

Why The P&Q Challenge Is So Relevant to Customer Experience Movers & Shakers

I just enjoyed the great pleasure of celebrating the third cohort to be accredited in the use of the P&Q strategic planning framework.<p>As you can see …

10 Ways to Expand Your World with Words

Foolish words are tolerated at first and ignored in the end.<p>Wise words, capture hearts.<p>People who want to make things better, rally around leaders …

13 Ways to Spot Energy Draining Blood Suckers

Blood sucking people, like parasites, suck the life out of you.<p>Successful leaders energize. Lousy leaders drain.<p>The neglected skill of leadership is …

Customer Service Tip: That Whiny Complaining Customer? She's Actually A Gift From The Gods

A customer who brings up two, three, even four complaints in a row is just a whiner, right? The problem has to be the customer, not your customer service experience, it would seem.<p>But the weird thing is, complaints about your customer service or your product sometimes come in threes. Or fours. All …

"Las 11 claves para sacar provecho del coaching". Por Grupo Luria

Mucho se ha hablado en los últimos años sobre el coaching. De hecho, tan usado ha sido este anglicismo, que su uso y funciones originarios han …

Who (or What) Really Motivates Employees?

Wonder why sales growth is lagging? Got the sense your innovators are stuck in neutral? Is your customer service team downright cranky? There are two …

Conversations on Leadership with Ken Blanchard

Think of a time when you experienced <i>really excellent</i> service. Now compare that to a time when the service you received was just acceptable—okay, but …

Attention Metrics: What They Are and How Content Analytics Makes Them Useful

<b>Historically, digital activity has been measured by volume – whether social interactions or web metrics like page views, visits or unique …

Can Winning Customer Service be Automated and Hands-Off?

When a consumer thinks of a positive customer service experience, they usually recall in-person interactions with friendly, knowledgeable …

Cuando la experiencia del cliente es más importante que la productividad

A la hora de poner en valor el trabajo del personal de la empresa, tradicionalmente se ha tenido en cuenta su tasa de productividad; los resultados …

3 Questions That Motivate Any Employee | Inc.com

Un Repaso de GTD en 13 webs.

Iniciarse en GTD o en Productividad Personal. Os voy a hacer pasar por, algunas, de las 13 mejores webs de productividad. Y 13 personas tras ellas. …

Megaphone model – An approach to influence an entire market

I’ve been involved in some cases that had to do with introducing something new to the market place and/or required changes to legislation, public …

Reservas online: el 25% se realizará a través del móvil en 2017 | Innovación

El estudio de CWT, que mide el impacto de los aparatos móviles en el ámbito de los viajes organizados, destaca entre sus principales conclusiones que …

How Great Entrepreneurs Really Listen To Customers

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Real two-way conversations with real customers, including the all-important body language, are …

Nuevas analíticas de datos para alinear la gestión de personas a la estrategia empresarial

Sistemas de gestión integral (ERP) para optimizar la operación en ambientes productivos con procesos integrados, son frecuentes en la empresa …