Luiz Felippe Guimaraes Ponzoni

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13 fatores essenciais para você se tornar um líder de sucesso

Dar o exemplo, criar uma marca pessoal, valorizar as críticas e formar novos líderes são algumas das competências fundamentais para liderar com …

Quer ser um líder de verdade? Cuidado com estes dois estilos de liderança | Dinheirama

A liderança situacional ensina que o líder atua de maneira diferente à medida que encontra circunstancias e pessoas diferentes para guiar. Além …

Percorra os Alpes da Europa em um pitoresco roteiro de trem

LYON — 3 noites<p>Este doce combina amoras e o famoso macaron, de origem francesa<p>A Praça Bellecour, em Lyon<p>Nesta rota, as janelinhas dos trens …

Promoção de passagens para a França! Viaje a Paris a partir de R$ 1.775 com taxas incluídas!

Que tal incluir Paris em suas próximas férias? A Air Europa e a TAP estão oferecendo preços excelentes para a capital da França, uma das mais belas …

Passagens para Barcelona a partir de R$ 1.955; confira datas

Corre! Olha essa promoção que te levará para Barcelona, não só a casa do trio MSN, mas uma das cidades mais famosas do mundo! Encontramos passagens …

Promoção de passagens para a Espanha na TAP! Voos para Madri a partir de R$ 1.783 com taxas incluídas!

E a TAP continua oferecendo bons preços de passagens para a Espanha! A companhia portuguesa, uma das preferidas dos brasileiros, tem voos para Madri …

Reinventing Performance Management

At Deloitte we’re redesigning our performance management system. This may not surprise you. Like many other companies, we realize that our current process for evaluating the work of our people—and then training them, promoting them, and paying them accordingly—is increasingly out of step with our …

Management

What a Great Digital Customer Experience Actually Looks Like

Customer experience has been defined as the quality of all of a consumer’s encounters with a company’s products, services, and brand. While a strong customer experience has been shown to produce significant results—more customers, more sales, and more loyalty—many companies still struggle to …

Customer Experience

5 Strategy Questions Every Leader Should Make Time For

Have you ever noticed that when you ask someone in your company, “How are you?” they are more likely to answer “Busy!” than “Very well, thank you”? That is because the norm in most companies is that you are supposed to be very busy – or otherwise at least pretend to be – because otherwise you can’t …

Management

Improving Customer Satisfaction with Simple Analytics

Let’s say that you’re a customer service operations manager with a ton of data sitting on your desktop — customer service call stats, email data, customer satisfaction reports, etc. You’re staring at a mountain of customer shipping and delivery data, and an always-open daily dashboard counting …

Analytics

6 Things Good CEOs Always Do to Connect With Employees | Inc.com

A CEO I reported to back in my corporate days suffered from a condition I call invisible executive syndrome.<p>He dwelled in the safety and comfort of his office most of the 50-plus hours he put in per week. It was safe because, at the time, turnover had reached an astounding 60 percent. His open-door …

Employee Engagement

5 Questions Leaders Should Be Asking All the Time

The best teachers all have at least one thing in common: they ask great questions. They ask questions that force students to move beyond simple answers, that test their reasoning, that spark curiosity, and that generate new insights. They ask questions that inspire students to think, and to think …

Management

Clay Christensen says everyone misunderstands his theory of disruption — here's what it really means

The terms "disruptive innovation" and "disruptive technology" are at risk of becoming meaningless buzzwords, according to Harvard Business School professor Clayton Christensen, who introduced his theory of disruption 20 years ago.<p>As the number of "unicorn" companies, those valued at $1 billion or …

Innovation