Luis Miguel Garay

21 Flips | 2 Magazines | 5 Likes | 2 Following | 3 Followers | @luismigaray | Keep up with Luis Miguel Garay on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Luis Miguel Garay”

B2B Navigating Digital Revolution.pdf


Understand The Digital Business Landscape_1405_Forrester.pdf

The ROI Of Digital Business Transformation_1404_Forrester.pdf





Telco B2B analysis UK July 2014.pdf

Digital Commerce Services

Digital B2B A cost-saving business-boosting opportunity_RECALL_No25_Digital_B2B.pdf

The Mobile Playbook

<b>Five questions</b><p>for your business<p>Here are five questions every business should address with their mobile strategy. Each section features detailed best …


IT IS a nice coincidence that IBM’s greatest boss and Sherlock Holmes’s sidekick shared a surname. But whether it was Thomas J. or Dr John H. who …

Artificial Intelligence

Advanced Customer Strategy

CAPABILITIES<p>Helping clients achieve sustained sales growth.<p>Helping clients redefine customer service as part of an overall strategy to achieve high …

Como atraer nueva audiencia - tristan elosegui - captacion online

Las estrategias digitales están obsesionadas con la conversión, las ventas. Es normal todos tenemos que vender. Pero si me centro demasiado en el momento de la venta, estoy perdiendo de vista dos ingredientes fundamentales en la captación online.<p>Esta es la charla que di en la "1a Jornada de …

Why companies should care about e-care

Digital customer service is now a strategic imperative, but its adoption is hampered by weaknesses in delivery strategies and incomplete measurement …

The Truth About Marissa Mayer: An Unauthorized Biography

On the morning of Thursday, July 12, 2012, Yahoo's interim CEO, Ross Levinsohn, still believed he was going to be named permanent CEO of the company.<p>He had just one meeting to go.<p>That meeting was a board meeting, to be held that day in a room on the second floor of Yahoo's Sunnyvale, Calif., …


Telco2 business models and opportunities briefing may 2013

From the Telco 2.0 Initiative ( Next generation telco business models and strategic growth opportunities. Latest core slide set.


Login to access<p>Want to subscribe?<p>This article is part of: Executive Briefing Service, Administrators, Sample Reports, Telco 2.0 Transformation<p>To …


Rethinking the Multichannel Banking Experience

In response to customer demands, banks continue to invest in increased multichannel functionality and set a goal of delivering a consistent customer …