IT SERVICE MANAGER

By Luis Ismodes | Artículos de uno de los roles más importantes de los profesionales TIC del nuevo milenio

15 Surprising Things Productive People Do Differently

I recently interviewed over 200 ultra-productive people including seven billionaires, 13 Olympians, 20 straight-A students and over 200 successful entrepreneurs. I asked a simple, open-ended question, “What is your number one secret to productivity?” After analyzing all of their responses, I coded …

Success

Forget the internet of things – we need an internet of people

From cars to umbrellas, everyday objects are becoming increasingly connected. But the question we need to ask is – should they be?<p>The internet of things is a vision of ubiquitous connectivity driven by one basic idea: screens are not the only gateway to the ultimate network of networks.<p>With …

Internet of Things

Serving Up ITIL® Training for the Restaurant Industry

Information technology services management, or ITSM, plays a critical role in ensuring the ultimate success of any firm or organization that relies …

Why good leaders make you feel safe

What makes a great leader? Management theorist Simon Sinek suggests, it’s someone who makes their employees feel secure, who draws staffers into a …

3 cambios que permitirán a IT soportar una transformación digital - TECHcetera

El rol que juega IT en el contexto de una empresa tiene que cambiar en medio de una transformación digital. En el pasado, el valor de IT se medía en …

Hablemos de Design Thinking - TECHcetera

En mi pasado artículo prometí escribir algo acerca de Design Thinking. Para aquellos que no tienen ni idea de qué se trata este concepto, <i>”Design</i> …

¿Primero proceso, o primero tecnologia? Ni lo uno, ni lo otro, sino todo lo contrario - TECHcetera

Innovación y transformación digital son dos conceptos que van de la mano. Transformación implica cambio y cambio significa hacer cosas nuevas o …

Incident Prioritization in Detail

One of the advantages of working with BMC FootPrints is the lack of definition “out of the box”.1 The tool provides easy configuration for fields, …

ITIL and DevOps: Differences & Frameworks Working Together

With the rise of Agile and DevOps, what becomes of ITIL®? Gene Kim, the author of The Phoenix Project (along with Keven Behr & George Spafford), …

Transformar a TI para la transformación digital - TECHcetera

Lo mas bonito de un esfuerzo de transformación digital, es cuando sus usuarios descubren que de repente pueden hacer fácilmente aquellas tareas que …

Customer Experience Management | Digital Transformation World - North America

As Customer Experience becomes the main reason for operators digital transformation programs and as CSPS look for customer experience to be a key …

Transformación Digital: Y el "¿Donde estoy hoy?" - TECHcetera

Hablaba Andres en estos días sobre los Hipopotámos, los animales más peligrosos de la Transformación Digital refiriéndose a cómo una de las …

Security by Design in Digital Transformation | Digital Leaders

The Informed Solutions’ Webinar during DL Cyber Resilience Week explores why digital transformation presents both an opportunity and an imperative to …

The largest DDoS attack yet recorded staggered Github on Wednesday

Web companies are starting to get pretty good at deflecting denial of service attacks, and Github and Akamai largely fended off the biggest attack …

How ITIL/ITSM can be better with DevOps? | Data University – Knowledge Sharing

There is a general thought process now among the IT leadership team in big companies that the traditional ITIL/ITSM processes are becoming obsolete. …

Software Development

Google and VMware are teaming up with a $2.8 billion startup to get an edge in the cloud wars with Amazon

The weapon is Kubernetes, a software project that started out as a way for Google to manage its massive server infrastructure and has since become a go-to tool for modern software developers.<p>The partners are VMware and Pivotal, a spinoff of VMware valued at $2.8 billion. Together, the three …

Red Hat

6 Brilliant Questions You Should Ask Before Accepting That Job Offer

Are you really sure that company or boss is the right one for you? Ask these questions to be absolutely sure.<p>A typical interview cycle can sometimes last up to several weeks. A recruiter screens you, followed by an interrogation-style panel interview a week or two later; background checks, …

Five Trends Shaping The Future Of Customer Experience In 2017

It’s that time of year! The 20-somethings drink too much at the holiday party, you book your ski season Airbnb, watch <i>Elf</i> and <i>The Holiday</i>, and reflect back on the year behind you. And as is custom here on Forbes I look at the year ahead in customer experience. In my customer experience predictions …

Customer Experience

Be the CIO of Everything

Technologists are, at heart, today’s explorers and inventors, venturing into wild digital frontiers. As the Internet of Things (IoT) evolves, IT …

A Manifesto for Service Management Agility—Summary | This view of service management...

The Agile Manifesto was originally written for software development. What would a Manifesto for Service Management Agility be?

Project Management

How to develop a culture of transformation

An open-minded approach to digital transformation can unlock a new world of innovation and opportunities. However, to truly transform your business, …

ITSM Program | Business Process | Process Management Tools

There is no shortage of great products and ideas in the marketplace.<p>Personally, I was a fanboi of the Amiga Computer, the Palm Pilot and the Sony …

Ralph Waldo Emerson

Getting human to human in ITSM

<i>In ITSM you need the skills to influence people beyond having a process and that’s all about relationships, interaction and successful …

Is it time to change Change Management?

<b>How to develop and grow control processes that work for your teams</b><p>How do teams deliver better quality software or an IT solution at a pace that …

Project Management

DevOps vs ITIL?

There is debate within the IT industry whether or not DevOps can replace ITIL.

IT Service Management Processes | ITIL ITSM Processes

A Financial Perspective in IT Efficiency<p>Although I am now an IT executive, my background is on the business and investment side. After 25 years in …

Financial Services

10 Amazing Leadership Lessons From Design Thinking

Leadership is a challenging proposition in a world of disruptions and changes due to the rate of change being overwhelming. How do leaders cope with …