FlipboardIcon version of the Flipboard logoStuart Major ITSM Improvements Should Start with Small Steps | SysAid Blogsysaid.com I visited two very different customers recently. They had very different problems and the solutions I suggested for them were also very different. …
ITIL 4: Fine-tuning or transforming service management?home.kpmg - Andrew Wiles The launch of ITIL 4 in February 2019 was designed to help IT operations to manage these changes, and have the ability to continually adapt to new …
ITIL 4 Benefits to itSMFbrighttalk.com ITIL v3 introduced Continual Service Improvement (CSI) as a service lifecycle stage that identifies and implements improvements across service …
Nuevo Curso de ITIL4 en Lima Perú, del 8 al 11 de Julio. Club Empresarial San Isidro de 6pm a 10pm. Aproveche nuestra Ofertatwitter.com
ITIL 4: Connecting key concepts – Part 2axelos.com - By Akshay Anand – ITIL Ambassador, AXELOS This is Part 2. You can read part 1 here. Welcome back! This post is the second in a series in which I connect key concepts of ITIL 4. In the last …
ITIL 4 ¿Qué es y para qué sirve?manageengine.com.mx - Manage Engine México ITIL es un conjunto de procesos de mejores prácticas para la entrega de servicios de TI a los clientes de su organización. ITIL tiene sus cimientos …
The Rise of ITIL4 and IT Value Managementservicedeskinstitute.com I love value and I love service. For me they are outcomes of how great teams work together, outcomes of creativity, the desire to challenge …
Apollo Missions Masterclass - ITIL 4 in Action Simulation | itSMF UKitsmf.co.uk - Graham McDonald DO YOU RECOGNISE THESE CHALLENGES? • How to increase speed and quality? • How to bring more value to our business? • How to create Agile & Lean service …
Project Management Why Now Is the Right Time to Combine ITIL® 4 and Project Managementglobalknowledge.com Nobody wants to seem out of touch or like they’re failing to keep up. Be it a politician with their electorate or parents with their children, the …
The 7 Guiding Principles of ITIL 4: Practical Advice to Help You Make Decisions | SysAid Blogsysaid.com The guiding principles are one of the most useful and practical parts of ITIL 4. If you share these principles with all your people, and use them …
ITIL 4 Certification Path Announced by AXELOSpinkelephant.co.uk - mia The New ITIL 4 Certification Path!Just announced by AXELOS – The above diagram depicts the new certification scheme. The ITIL 4 Foundation …
Your ITIL 4 Questions – Answered! | SysAid Blogsysaid.com I delivered a webinar about ITIL 4 on 6th March. The webinar was titled How ITIL 4 can help you get closer to your customers, and it included lots of …
Reinventing telco networks: Five elements of a successful transformationmckinsey.com You move to a new city for work and decide to switch to the well-regarded local leader in mobile services. You go to its website and port your number …
BBVA, por la transformación digitalabc.es - ABC de Sevilla BBVA continúa dotando de mayores funcionalidades a sus canales digitales, sobre todo la APP, ya que prácticamente todos nuestros clientes tienen …
Transformación Digital para PYMEspuffin.barcelona - Toni Torredemer ¿Qué debo hacer para abordar la transformación digital de mi PYME? En Barcelona Puffin Consulting proponemos que la transformación digital sea …
TRANSFORMACIÓN DIGITAL – Posición.peposicion.pe - Alfonso Baella Herrera Se habla con razón que vivimos tiempos de confusión, tensión y de crisis. Creo que todos coincidimos en que las cosas, en general, podrían estar …
Knock, Knock – Who’s There? ITIL 4 … ITIL for Who?itsm.tools - Paul Wilkinson Knock, Knock – Who’s There? ITIL 4 … ITIL for Who? - ITSM.tools Sure there are 34 ITIL 4 practices vs ITIL v3's 26 processes, but there are other …
Informe “Vectors of digital transformation” (OCDE)informeticplus.com - jose Fecha de publicación: Enero de 2019 Número de páginas: 38 El informe, publicado en la colección OCDE Digital Economy Papers Nº 273, examina las …
Digital Transformation Review – 12ª Edicióncapgemini.com Transformación digital: las reglas del juego cambian y los Masters digitales juegan para ganar. La 12ª edición de la publicación de Capgemini, Digital …
Lanzamiento oficial de ITIL 4proactivanet.com Hace unos meses os anunciábamos ya las nuevas certificaciones ITIL 4 que estaban por venir. Pues bien, el día 19 de febrero ha sido el lanzamiento …
ABC of ICT - The top 10 types of resistance to ITSM Best practice initiatives - GamingWorksgamingworks.nl As IT becomes increasingly important to business operations more and more IT organizations are turning to ITIL and other such ITSM frameworks to …
ITSM: Why it is Time for Radical Changeidgconnect.com - Paul Wilkinson Paul Wilkinson explains why he believes in the ABC approach to ITSM My desire to write this article is partly inspired by the SMCongress initiative …
DevOps vs ITIL?computerworld.com.au There is debate within the IT industry about whether or not DevOps can replace ITIL. From the ITIL perspective, many IT organisations, especially in …
The AXELOS Blogaxelos.com Best practice, Incident management, IT service management (ITSM), ITIL, Processes, Service desk, Value Having worked in ITSM for nearly 30 years, I …
A Manifesto for Service Management Agility—Summary3cs.ch A Manifesto for Service Management Agility—Summary | This view of service management... Agile service management as a subset of agile work, a subset …
FlipboardIcon version of the Flipboard logo What is the difference between Process Owner, Process Manager and Process Practitioner?itsmprofessor.net - noreply@blogger.com (Professor P. Ross S. Wise) I was recently asked to clarify the roles of the Process Owner, Process Manager and Process Practitioner and wanted to share this with you. Roles and …
