IT SERVICE MANAGEMENT AITIL

By Luis Ismodes | Artículos de uno de los roles más importantes para los profesionales de TIC del nuevo milenio.

ITSM: Why it is Time for Radical Change

Posted by<p>on<p><i>Paul Wilkinson explains why he believes in the ABC approach to ITSM</i><p>My desire to write this article is partly inspired by the SMCongress …

ABC

Manifesto for Agile Service Management—Part III | This view of service management...

The Agile Manifesto was originally written for software development. What would a Manifesto for Agile Service Management be?

Project Management

A Manifesto for Service Management Agility—Part II | This view of service management...

The Agile Manifesto was originally written for software development. What would a Manifesto for Service Management Agility be?

Project Management

Manifesto for Agile Service Management—Part I | This view of service management...

The Agile Manifesto was originally written for software development. What would a Manifesto for Agile Service Management be?

3 Tips to Shape Human Behaviors and Achieve Your DevOps Goals

DevOps raises many questions around processes and technologies, but it is important to remember that people are the essential piece that makes DevOps …

DevOps

¿Quiénes son los Knowmads?

​Knowmads es un neologismo que combina las palabras “know”, es decir, “saber, conocer” y “mad” de “nomad” que se refiere a “nómada”. Este término se …

Combinando Mejores Prácticas Agiles para la Transformación Digital 07 de octubre del 2017 de 9 am a 6 pm. Escribenos a informacion@aitil.com https://t.co/X8BXP78Vb8

Understanding DevOps

DevOps 101 An Introduction to DevOps

Mastering the Requirements of Service Management with ISO/IEC 20000

What is the relationship between Service Level Management and the Service Catalogue in ISO 20000?

Since ISO 20000 is not (directly) organized in the service lifecycle, like ITIL, Service Level Management (SLM) is where “the story” about delivering …

Customer Service

ITSM: Secrets to creating a great communication plan

Communication is key to the success of any service management initiative. To reach your return on investment goals, you need to influence your team …

Leadership

Our journey of transforming to a DevOps culture

Introduction<p>In 2015, the ALM Rangers moved from a traditional organization to a <i>self-organizing team</i>. This article is an overview of the process we …

¿Qué es ISO 20000?

10 Important Skills All Good Leaders Share

It's not about a position or title. It's about the actions you take.<p>If you are in the position to lead, you most certainly want to be a great leader. It's an ambition that can take many forms: You may envision making an impact with your company or making change on a global scale.<p>Whatever your …

Los Interesantes Números de ITIL

Kepner-Tregoe

<i>Ultimately it’s the customer.</i><p>In a world where every company is a tech company to some degree, organizations are struggling to identify the best way …

Project Management

DevOps: the digital business accelerator - I-CIO | I-CIO

The fusion of software development and IT operations teams is needed to satisfy growing customer expectations for robust, rapidly evolving …

DevOps

The rise of DevOps: how cloud computing is changing IT application delivery

Just as virtualisation has transformed data centre operations, the emergence of cloud computing represents a significant shift in the way IT operates …

Agile Development

AITIL Presenta: ¿Para qué ITIL?

Ponencia Israel López

On the false equivalence of DevOps, vs ITIL’s “standard change” (and why it’s a problem)

I recently came across two statements about ITSM’s place in the world of DevOps and Continuous Delivery.<p>The first quotation comes from the blog of …

DevOps

Why ITSM — ITSM 101 #2

What is ITSM — ITSM 101 #1

ITIL Fundamentals

YouTube

ITIL ITSM Part 1

Cómo definir un nuevo servicio IT según ITIL

<b>A la hora de diseñar un nuevo servicio IT, debemos considerar toda la información necesaria para incluirlo en el porfolio. Solo de esta manera nos</b> …