IT SERVICE MANAGEMENT AITIL

By Luis Ismodes | Artículos de uno de los roles más importantes para los profesionales de TIC del nuevo milenio.

What is ITSM? Managing IT to serve business needs

What is ITSM?IT service management (ITSM) is a set of policies, processes and procedures for managing the implementation, improvement and support of …

The promised land of 5G: How to compete with OTTs

5G Cloud OSS/BSS OTT<p><i>This is the first in a two-part series covering the insights of a panel of industry experts at 5G World in London. These leaders</i> …

Transformar a TI para la transformación digital - TECHcetera

Lo mas bonito de un esfuerzo de transformación digital, es cuando sus usuarios descubren que de repente pueden hacer fácilmente aquellas tareas que …

ITIL and DevOps: Differences & Frameworks Working Together

With the rise of Agile and DevOps, what becomes of ITIL®? Gene Kim, the author of The Phoenix Project (along with Keven Behr & George Spafford), …

Adoptando un Sistema de gestión de servicios de TI basado en ISO/IEC 20000

Los Interesantes Números de ITIL

8 Innovative Productivity Tools You Probably Haven't Heard of

Here are several excellent products or services to help you do better work, get organized, be more creative, or accomplish tasks faster.<p>It's a wonderful feeling to discover a product or service which helps you do better work, get organized, be more creative, or accomplish tasks faster. Here are …

Project Management

Pasos hacia el Cloud de la mano de estándares internacionales: ISO 20000 e ISO 37500

Empezaremos por definir el concepto de Cloud según el NIST (Mell and Grance, 2012). "Cloud Computing es un modelo que permite el acceso ubicuo, …

#TransformacionDigital primer paso escuchar, observar y comprender que es necesario...

La presión por el hacer, no te deja pensar... En #transformaciondigital el escuchar, observar y comprender es el fundamento de todo el valor que …

4 rutas hacia una transformación digital - TECHcetera

Siempre hemos oido que el esfuerzo de una transformación digital es mas de “transformación” que de “digital”. Es claro que habrá que hacer cambios …

Defining Digital Transformation — What it Should Mean for Your Organization

Technologies have upended companies of all sizes. Newcomers, if not outright slaying the Goliaths of industries have pushed many to the brink. In …

ITSM for the modern IT team - Main webinar (part 1/2)

Putting service before IT: Exploring the Future of ITSM

RESILIA Frontline: A Financial Services Perspective Case Study

All of our White Papers and Case Studies are subject to the following Terms of Use.<p>As 90 per cent of successful cyber attacks succeed because of …

Financial Services

A Manifesto for Service Management Agility—Summary | This view of service management...

The Agile Manifesto was originally written for software development. What would a Manifesto for Service Management Agility be?

Configuration Management the Heart of ITSM Processes

In the recent days, I have seen continuous discussions happening about the SACM and its possible relationships with other ITSM processes, and its …

How ITSM Supports IT Agility

In the age of digitization, the world is changing at an ever increasing rate. Businesses need to react to changing conditions and often, agility is …

DevOps & ITSM: Two Sides Of The Same Coin. Practitioner Radio Episode 52

Cultural transformation and ITSM - the challenges are cultural and technical

<i>Every service management implementation is a cultural transformation.</i><p><i>And culture change is an even bigger issue for senior management than it is for</i> …

Jira Service Desk 3: built for IT and service teams

At Atlassian, we love interacting and listening to you, our customers. Two years ago at Summit 2013, Atlassian introduced Jira Service Desk in …

A Manifesto for Service Management Agility—Part I | This view of service management...

The Agile Manifesto was originally written for software development. What would a Manifesto for Service Management Agility be?

ITIL® Update: Mapping IT services with ITIL for business value

30 years ago, researchers and companies used to ask: how do we harmonize IT and the business?<p>Today, we’re no longer talking about <i>harmonizing,</i> …

Generic IT governance (ITIL) Process Concepts Map

Governance

How ITIL/ITSM can be better with DevOps? | Data University – Knowledge Sharing

There is a general thought process now among the IT leadership team in big companies that the traditional ITIL/ITSM processes are becoming obsolete. …