ISO 20000 ITIL AITIL

By Luis Ismodes | IT BEST PRACTICES

What is the relationship between Service Level Management and the Service Catalogue in ISO 20000?

Since ISO 20000 is not (directly) organized in the service lifecycle, like ITIL, Service Level Management (SLM) is where “the story” about delivering …

What is ISO 20000?

<b>Are you looking for a simple answer to the question: “What is ISO 20000?”</b><p>Well, you’re not alone. Here is an overview guide so you can learn why ISO …

Transformar a TI para la transformación digital - TECHcetera

Lo mas bonito de un esfuerzo de transformación digital, es cuando sus usuarios descubren que de repente pueden hacer fácilmente aquellas tareas que …

What's new with ISO/IEC 20000? | Information Technology Governance for Executives

What’s new with ISO/IEC 20000<p>Posted in ITSM - May 17, 2018 - 0 Comment<p>Is there anything more exasperating than dealing with a service organization …

ITIL Underpinning Contract vs. ISO 20000 Supplier Contract – Similarities and differences

Most of the clients I work with are focused on their customers and the services they deliver to them. Accordingly, I always receive a bunch of …

Project proposal for ISO 20000-1:2011 Implementation

This PowerPoint presentation offers you an easy method of showing top management why implementing ISO 20000-1:2011 is so important to your business.

ISO/IEC 20000 Overview

ITSM | ISO 20000 | Steps for ISO 20000 ITSM Certification [ Manager's Handy Guide

What is an ITIL/ISO 20000 Release and Deployment Plan?

Maybe you have heard the proverb saying that preparation is half the battle. The same is true for release and deployment of new service, or changes …

Mastering the Requirements of Service Management with ISO/IEC 20000

A Manifesto for Service Management Agility—Summary | This view of service management...

The Agile Manifesto was originally written for software development. What would a Manifesto for Service Management Agility be?

Why is the ISO 20000 Internal Audit Important?

When implemented, ISO 20000 establishes the requirements to continuously improve its SMS (Service Management System). There are some requirements in …

Case study: Why you need ISO/IEC 20000 to ensure success?

Seminario on-line: Nueva versión de la norma ISO 20000 de calidad en la gestión de servicios

Seminario on-line: Nueva versión de la norma ISO 20000 de calidad en la gestión de servicios<p>Fecha/s de …

Principles of Information Security

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What is the Information Security Policy according to ISO 20000?

What is the purpose Information Security Policy?<p>The <b>Information Security Policy</b> can be seen as the driver of all information security activities. …

Information Security

ISO 20000 vs ITIL: What’s the Difference and How Are They Related?

ITIL is an acronym that stands for Information Technology Infrastructure Library and is the common term used to describe the catalog of best …

Interpretación automática de indicadores ITIL/ISO 20000 implementada en Obsidian

Checklist of Mandatory Documentation Required by ISO/IEC 20000-1:2011

This checklist will show you exactly what documents and records are mandatory for ISO/IEC 20000-1:2011, plus how to structure them.

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ISO 20000 Design and Transition of New or Changed Services

Design and transition of new or changed services in ISO 20000<p>Drago Topalovic | July 15, 2014<p>I would like to quickly address an interesting set of …

Asmet Salud recibió certificación en Sistemas de Gestión

Finalizando el mes de noviembre el ICONTEC otorgó la certificación de Sistema de Gestión a la Asociación Mutual La Esperanza Asmet Salud EPS con los …

ITIL and ISO 20000 Problem Management – Organizing for problem resolution

Branimir Valentic | July 29, 2014<p>Remember this situation? You’re running Windows. The blue screen forces you to reboot your PC. And then it happens …

How to implement ITIL

Author: Neven Zitek<p>ITIL® is probably the most adopted and most widely used approach for IT Service Management. It’s service based, easy to understand …

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Achieving Effective IT Security with Continuous ISO 27001 Compliance

The Tripwire Enterprise solution provides organizations with powerful configuration control through its configuration assessment and change auditing capabilities. In this white paper, learn how with Tripwire Enterprise, organizations can quickly achieve IT configuration integrity by proactively …