XD · EXPERIENCE & SERVICE DESIGN

By Luis Sotillos | #Innovation #UserExperience #ServiceDesign #BusinessDesign #DesignThinking

Why companies must focus on creating a culture of innovation through design thinking

In a fast-paced world where market incumbents can get toppled by start-ups, creating a corporate culture of innovation has never before been more …

Design Thinking

Brené Brown on Empathy

The case against empathy

Why this Yale psychologist thinks you should be compassionate, not empathetic.<p>Who can be against empathy? If our moral intuitions align on anything, is it not on the idea that empathy for other human beings is a good thing? What harm could come from identifying with the thoughts and feelings of our …

Compassion

Prompts to consider when making things for others to use.

Use NoCoffee<p>Add this low vision simulator extension to Google Chrome. Turn it on before using the web.<p>This prompt helps you understand what it’s like …

The Golden Age Of UX Won’t Last. Here’s How To Prepare For What’s Next

When I started the digital design agency AJ&Smart in 2011, UX design was still so misunderstood that I spent the next three years just explaining to my clients what it actually was and why it was valuable (while also defining it to myself). It was also extremely difficult to hire good UX designers, …

AI And Chatbots Are Transforming The Customer Experience

Artificial Intelligence (AI) is dramatically changing business, and chatbots, fueled by AI, are becoming a viable customer service channel. The best ones deliver a customer experience (CX) in which customers cannot tell if they are communicating with a human or a computer. AI has come a long way in …

Customer Service

4 tips for transforming your customer communications with AI

Machine learning and artificial intelligence (AI) are not just tools for streamlining customer engagement. They represent an opportunity for companies to completely rethink how they build context around each individual, ultimately creating a better experience and a more loyal customer.<p>By tapping …

Machine Learning

Essential Design Thinking Videos and Methods

The following resources are recommended in order to assist you to better understand Design Thinking. These resources, videos, and tools should be …

Design Thinking

The Reflective Level of Emotional Design

“Few products become iconic in people's lives in the way that, say, the Sony® Walkman® did. The iPod is quickly ascending to that status. Clearly …

Interaction Design

Facilitating an Effective Design Studio Workshop

<b>Summary:</b> Design studios are UX workshops that combine ideation and design critique with idea prioritization and help teams collaborate and feel …

Design Thinking

The expanding role of design in creating an end-to-end customer experience

Lines between products, services, and user environments are blurring. The ability to craft an integrated customer experience will open enormous …

Customer Experience

The 1,000 Floor Elevator: Why Most Designers Fail Google’s Infamous Interview Design Challenge

<b>Yet virtually all solutions I’ve encountered fail almost immediately for the exact same reason…</b><p>The Presumption Reflex<p>If a friend says <b>“I’m going to</b> …

Elevators

Product Discovery Techniques #2: Ideation

Image credit: Gabriele RodriquezThis is the second article of Product Discovery Techniques series. (Here is the first article on …

UX Design

Product Discovery Techniques #1: Inspiration

Search and you will findThree steps of DiscoveryThis is the first article of a series on discovery part of product design process. In general, …

UX Design

How to build the best Design Team: 6 UX roles

By Luca LongoToday, I’ll talk about how to build the best design team, who does not only focus on being user experience competent, but also a team …

UX Design

Stage-Gate Process: Your Guide for Developing New Products

When it comes to the process of <b>new product development</b>, the stakes are high to achieve the target goals and introduce to the market a product that …

What businesses can learn about innovation from designers

Lecturer and design expert at Central Saint Martins, Dr Matt Malpass, reveals how businesses can benefit from ditching the Post-its and taking a design-led approach to innovation.<p>Dr Matt Malpass, senior lecturer in industrial design and researcher in critical design at Central Saint Martins, …

Design Thinking

14 UX Design Books: The Essential Reading List

Staying up to date is a key to success whetherThe post 14 UX Design Books: The Essential Reading List appeared first on iamwire.

UX Design

UrbanClap: How We Trimmed Our Features in Half in a 5-Day Sprint

<i>This is a story about a GV style design sprint. If you’ve never heard of that, you can learn more</i> <i>here</i> <i>or</i> <i>read the book</i><i>.</i><p>UrbanClap is an on-demand …

UX Design

Service Design Thinking

by Marc Stickdorn<p><i>Originally published on Smaply Bits June 1st, 2016.</i><p><i>Service Design</i> or <i>Design</i> <i>Thinking</i> is often linked with terms, such as innovation …

Why Tom Kelley of IDEO is the ultimate disciple of ‘design thinking’

In our 16th episode, we talk with Tom Kelly, a partner at IDEO, about the definition of innovation, how to take back your creative confidence, and the habits that can shape not only your current design team, but the up-and-coming design leaders of the world.<p>The word “innovation” has gotten …

Design Thinking

AI's impact on customer experience - Information Age

Companies that adopt AI and the technologies that fall within are setting themselves up to outpace their competition and provide the personalised …

Customer Experience

5 Habits of Highly Effective Design Thinkers

Practice these habits to evolve your business model!<p>Design thinking is a methodology that when practiced, can become part of your mindset. In organizations, new approaches can translate into new models of culture transformation. For a basic overview of design thinking- a human centered …

Design Thinking

Product Design Exercises We Use At WeWork Interviews

Use these exercises to practice your product-thinking skills and learn how we test our design candidates.<p>The design community is lucky to have so …

How To Create And Assess Ideas Better: Merge IDEO's Human-Centered Design And BAC's Scratch

The path to better ideas runs through creating, assessing, pausing and then doing it again as appropriate. This is based on a couple of premises: 1) Beginnings are magic. 2) None of us is smart enough to make it perfect the first time. 3) All of us together are stronger than any one of us. 4) …

UX Design

6 storytelling principles to improve your UX

Crafting a good experience is like telling a good storyStories are core to various activities, tools and methods applied in UX.Stories are how we …

Storytelling

How using Design Thinking will fix Design Thinking

Design Thinking continues to be a hot topic (this article is one of many talking about it). Design Thinking has been hyped and even fetishized but there are also voices questioning its value, impact, and relevance.<p>Design Thinking faces criticism for its lacking integration with business and …

Design Thinking

Microsoft launches the Fluent Design System, its take on Google’s Material Design

At its Build developer conference in Seattle, Microsoft today announced Fluent Design, its design system for building user interfaces across devices. In many ways, the ideas behind Fluent resemble those of Google’s Material Design language. The main purpose here is to give developers access to a …

Microsoft