XD · EXPERIENCE & SERVICE DESIGN

By Luis Sotillos | #Innovation #UserExperience #ServiceDesign #BusinessDesign #DesignThinking

Product Discovery Techniques #2: Ideation

This is the second article of Product Discovery Techniques series. (Here is the first article on Inspiration)<p>Discovery (Recap)<p>Let’s, first remember …

UX Design

Product Discovery Techniques #1: Inspiration

Three steps of Discovery<p>This is the first article of a series on discovery part of product design process. In general, discovery has three major …

UX Design

How to build the best Design Team: 6 UX roles

Today, I’ll talk about how to build the best design team, who does not only focus on being user experience competent, but also a team that is well …

Stage-Gate: Your Guide for New Product Development Process

When it comes to the process of <b>new product development</b>, the stakes are high to achieve the target goals and introduce to the market a product that …

Project Management

What businesses can learn about innovation from designers

Lecturer and design expert at Central Saint Martins, Dr Matt Malpass, reveals how businesses can benefit from ditching the Post-its and taking a design-led approach to innovation.<p>Dr Matt Malpass, senior lecturer in industrial design and researcher in critical design at Central Saint Martins, …

Innovation

14 UX Design Books: The Essential Reading List

Staying up to date is a key to success whether you’re a designer or an entrepreneur. To keep up with the ever-changing world, you have to follow …

UX Design

UrbanClap: How We Trimmed Our Features in Half in a 5-Day Sprint

<i>This is a story about a GV style design sprint. If you’ve never heard of that, you can learn more</i> <i>here</i> <i>or</i> <i>read the book</i><i>.</i><p>UrbanClap is an on-demand …

UX Design

Service Design Thinking

by Marc Stickdorn<p><i>Originally published on Smaply Bits June 1st, 2016.</i><p><i>Service Design</i> or <i>Design</i> <i>Thinking</i> is often linked with terms, such as innovation …

Why Tom Kelley of IDEO is the ultimate disciple of ‘design thinking’

In our 16th episode, we talk with Tom Kelly, a partner at IDEO, about the definition of innovation, how to take back your creative confidence, and the habits that can shape not only your current design team, but the up-and-coming design leaders of the world.<p>The word “innovation” has gotten …

Design Thinking

AI's impact on customer experience - Information Age

Companies that adopt AI and the technologies that fall within are setting themselves up to outpace their competition and provide the personalised …

Customer Experience

5 Habits of Highly Effective Design Thinkers

Practice these habits to evolve your business model!<p>Design thinking is a methodology that when practiced, can become part of your mindset. In organizations, new approaches can translate into new models of culture transformation. For a basic overview of design thinking- a human centered …

Design Thinking

Product Design Exercises We Use At WeWork Interviews

Use these exercises to practice your product-thinking skills and learn how we test our design candidates.<p>The design community is lucky to have so …

UX Design

How To Create And Assess Ideas Better: Merge IDEO's Human-Centered Design And BAC's Scratch

The path to better ideas runs through creating, assessing, pausing and then doing it again as appropriate. This is based on a couple of premises: 1) Beginnings are magic. 2) None of us is smart enough to make it perfect the first time. 3) All of us together are stronger than any one of us. 4) …

UX Design

6 storytelling principles to improve your UX

Crafting a good experience is like telling a good storyStories are core to various activities, tools and methods applied in UX.Stories are how we …

Storytelling

How using Design Thinking will fix Design Thinking

Design Thinking continues to be a hot topic (this article is one of many talking about it). Design Thinking has been hyped and even fetishized but there are also voices questioning its value, impact, and relevance.<p>Design Thinking faces criticism for its lacking integration with business and …

Design Thinking

Microsoft launches the Fluent Design System, its take on Google’s Material Design

At its Build developer conference in Seattle, Microsoft today announced Fluent Design, its design system for building user interfaces across devices. In many ways, the ideas behind Fluent resemble those of Google’s Material Design language. The main purpose here is to give developers access to a …

Microsoft

A Knife for Designers by A Designer

It’s sort of ironic how the precision knife is so commonly used by designers yet so lacking in design evolution. Who hasn’t lost the cap? Or had the …

Design

How 5 Companies Use Design Thinking to Shape Culture

<i>Once upon a time</i>… is a fairy tale phrase that applies to many of our business and people practices. Once people came to work at 8am, clocked in and executed all day on what their manager told them. Then they clocked out at 5pm and went home. Today’s work environment is populated by digital natives …

Design Thinking

Why UX Design For Machine Learning Matters

How you make machine learning transparent to users is one of the great design challenges of our time—but a necessary one.<p>Machine learning is going to radically change product design. But what is the future of machine learning? Is it the singularity, flying cars, voiceless commands, or an Alexa that …

Design Thinking: New Innovative Thinking for New Problems

Einstein was certainly right — we can’t solve problems by using the same kind of thinking we used when we created them. In addition, with the rapid …

Design Thinking

A Proven Method For Showing The Value Of Good UX

For a while now, this has been the most common question I get:<p><i>How do I convince people in my organization to take user experience seriously? I’ve</i> …

Everyone is a designer. Get over it.

Photo by Alice Achterhof via UnsplashRecently, Jared Spool caught my attention with an article about how Netflix’s performance engineers are <i>actually</i> …

UX Design

Design principle: Consistency

Consistency is a key principle in life and in design. Without it we can’t get far. Even the mightiest of problems will fall if you keep hacking it …

Great User Experience, Small Budget: Laura Klein’s UX Tips For ‘Lean Startups’

Laura Klein is the ultimate ‘UXpert.’ She started working in user research in the mid-90s, but a driving desire to make things propelled her into …

UX Design

The Power of Experience Mapping

Somewhere in the depths of Netflix, there’s a team whose primary responsibility is to make sure the bits move quickly. As Netflix serves its …

Why Do People Buy Things? It's Not Why You Think, According to a Brilliant Harvard Professor

Most marketers focus on the wrong information, says bestselling author Clay Christensen.<p>Why do people buy things? If you answered, "Because they want them or need them," you're only partly right, according to Clayton Christensen, Harvard professor and author of the bestselling <i>The Innovator's …

Julius Caesar

Design thinking in policy-making

While policy development is a design activity, it is rarely spoken about in design terms. (Reuters)<p>While policy development is a design activity, it …

How to Develop an Empathic Approach in Design Thinking

Empathy requires us to put aside our learning, culture, knowledge, opinions, and worldview purposefully in order to understand other peoples’ …

Interaction Design

What is Lean UX?

<i>Streamlining user experience for an increasingly agile world.</i>As the trend of software development bends inevitably toward continuous improvement, …

UX Design