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Customer Support Is as Easy as 1, 2, 3

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p><i>Pop!</i> The team cracks open the champagne to celebrate shipping its first version of a product to customers. All the product manufacturing and testing are done. One critical piece of the puzzle is missing, though: customer support. It’s …

How Southwest uses surprise and delight to make remarkable experiences

Opportunities to earn word of mouth exist everywhere. You don’t need your customers to fill out a form or comment on your Facebook page to tell you …

Delight Your Customers By Giving Them What They Didn't Ask For

When customers ask us for something, our first inclination is most likely to give it to them. Naturally, our goal is to deliver value to those who pay the bills. And the customer is always right, right?<p>It depends.<p>When it comes to creativity and innovation, customers can be woefully inadequate …

Three Simple Ways To Create Customers For Life

You’ve heard it a thousand times: Happy customers translate into repeat business. For small businesses, truer words were never spoken. So why do some business owners view customer service as an unnecessary cost, believing in the adage that “a great product should speak for itself”?<p>“Many companies …

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• A WordPress.com account. Don’t have an account? All you need is an email address and password — register here!<br>• Permission from the site owner. Once …

Customer Experience vs Customer Service

Customer experience management is the blueprint to effectively implementing a customer service action plan.<p>Experience management is the <b>organization</b> …

Univar Finds a Silver Lining in the Mobile Cloud

Companies that have embraced mobile and the cloud are leaving those who haven't to play catch up. The benefits of enterprise mobility are apparent in the success and revenue growth for businesses everywhere that have already made the switch. Not only does mobility increase productivity and …

5 signs your customer experience is broken ... and 5 ways to fix it

by Mark Cameron<p>As a consultant I sometimes spend more than a reasonable amount of time on planes. Recently I travelled between New Zealand and …

'Customer Experience' Is Today's Business Benchmark

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” Exactly what is that customer experience that every modern marketer is …

NRF News

Consumer Trends<p>Consumer Trends<p>Millennial parents have distinct ways of shopping, spending and engaging with brands, according to NRF’s latest …

Spotify Thanks Customer With Custom Playlist Featuring a Secret Message

Here's a customer-service story that will be music to your ears. Someone on the Spotify team created a custom playlist yesterday thanking user Jelena …

The Little Things That Destroy Your Customer Experience

As a way of celebrating International Darwin Day on Feb 12th, MyCustomer.com published an article: Making a Charlie of themselves: The Darwin Awards for customer service. The article is pretty tongue-in-cheek but aims to showcase, in a light-hearted way, some of the biggest customer service …

Can A Goldfish Show You How To Excite Your Customers?

Big data, supercomputers, and advanced analytics are delivering big breakthroughs in marketing. But at a time of data deluge, it’s the small, unexpected touches that can make all the difference to your customers.<p>Guests at the Soho Grand Hotel in New York are offered a pet goldfish for their room. …

16 Customer Service Secrets We Learned at Headsets.com: The Super Pickle Way

Customer Service Secrets. How listening to your Customers and attending to their needs will transform their experience and how they view you as a company.

Customer Service

Nine Tips For Offering Exceptional Customer Service On Social Media

No matter how prominently you display your customer service email address or phone number, customers are still likely to ask questions, share success stories, or file complaints on your social media channels.<p>Whether it’s Twitter, Facebook, Instagram, Google Plus, or Pinterest, consumers are …

Adweek

4 Common Customer-Service Obstacles (And How to Fix Them)

This story originally appeared on Salesforce<p>While a ton of advice exists on how companies can provide outstanding service, few talk about why it doesn’t happen.<p>That’s according to customer-service consultant and author Jeff Toister. In his book <i>Service Failure: The Real Reasons Employees Struggle</i> …