To create an analytical culture in your organization, you need to nurture the right mindset among your employees. And that starts with creating a culture of analytics in your HR department. How can senior
Francesca Gino, a professor at Harvard Business School, shares a compelling business case for curiosity. Her research shows allowing employees to exercise their curiosity can lead to fewer conflicts and
When CEO Satya Nadella took over Microsoft, he started defusing its toxic culture by handing each of his execs a 15-year-old
• Microsoft CEO Satya Nadella bought all the members of his senior leadership team a copy of the book "Nonviolent Communication" in 2014 when he took over the company. • At the time, Microsoft was known
We all know how important it is for an organization’s leaders and employees to empathize with its customers. Evidence shows that when people understand and care about those they serve, they solve problems
Investors are probably the second most sought-after commodity, second only to sleep, in the startup ecosystem. Constantly cold called, emailed, and even stopped in public, full-time investors see more
It can be challenging to synchronize complex tasks across multiple functions. Rather than cooperating, too many functions end up competing for power, influence, and limited resources. And such rivalry
A new study out of Virginia Tech University confirms something that just about every knowledge worker already knows: Dealing with after-hours emails produces anxiety that is damaging not only to the worker,
Just becoming a leader is enough to exacerbate some people’s unethical tendencies. But power does not corrupt everyone. Our research suggests that key personality characteristics predict unethical leadership
The flight attendant had to ask her twice, “Anything to drink, ma’am?” “Oh, sorry. Water, no ice, please,” said Noelle Freeman, the CFO of Franklin Climate Systems. Watching the clouds out her window 30,000
The best managers know they’re supposed to give the people they lead challenging assignments to keep them interested and engaged. But what do you do when someone you manage gets to the top of their learning
Let me share a secret. (It’s a sort of non-secret secret.) The single most important internal customer service training “technique” isn’t a technique, a best practice, a trick at all. It’s something different,
Fortunately, in today's digital age, it's easier than ever to analyze your data for the goals you set. Here's where to start. Opinions expressed by Entrepreneur contributors are their own. For startups,it's
For entrepreneurs and small business owners, innovation is essential. It differentiates them from their similar-sized competitors, and it’s what allows them to compete with much larger organizations and
The idea of management comes from the military because that was the first time in human history a diverse group of people who did not know each other were organized to work together towards a common goal.
Jeff Bezos runs Amazon with 14 defined leadership principles. Here's how a 23-year-old engineer leveraged 5 of them to land
Amazon just hit $1 trillion in value. It's also where the most Americans want to work this year, according to a LinkedIn survey. Led by Jeff Bezos, Amazon has 14 leadership principles for its employees.
Are you successful at coaching your employees? In our years studying and working with companies on this topic, we’ve observed that when many executives say “yes,” they’re ill-equipped to answer the question.
My definition of a “wow” customer experience is a moment when a customer service provider, through their own creativity and initiative, goes beyond fulfilling basic customer expectations. When you succeed
There are plenty of traps for leaders in today's workplace, whether it's unspoken rules that lead to a toxic culture, or behaviors that make Millennials want to quit, or even toxic behaviors that make
Conventional wisdom says that "collaboration" is the key to success. Indeed, companies have spent umpteen billions of dollars on open plan offices specifically to increase the number of meetings between
As a leader, one of the most critical skills you need to develop is the ability to adapt your communication style based on situational needs. When you’re able to use the right communication tools, you’re