Lawrence

113 Flips | 2 Magazines | 162 Likes | 1 Following | 1 Follower | @lmcglown | Keep up with Lawrence on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Lawrence”

The Actionable Supplier Performance Dashboard - Sept 2017

Supplier Performance Dashboard<p><i>Thank you for this much needed service and for recognizing our pain points!</i><p>Kaylla DixonConstruction Buyer<p><b>“Historically,</b> …

Transparency

Avoid the Vendor Relationship Gap

<i>By reducing assumptions about customer satisfaction.</i><p>Employees often make assumptions about customers.<p>For context, I’m part of a team that advises …

6 Methods to Monitor Customer Feedback

The greater the distance between a business and it’s customers, the greater the risk of becoming disconnected from customer needs, and in turn, …

Are your employees forced to make Assumptions about Customers?

Learn how to reduce the need for assumptions about customers.<p><b>Do you work for a vendor?</b><p><b>Does your job require you to rely on vendors?</b><p>In the B2B …

getSayDo - ROI for Procurement users

Details on how getSayDo enables a business to save time and money. getSayDo removes the work from the request feedback process, simplifies the provide feedback process, and makes vendor feedback result easy to share with all employees who need to know.

Employment

Ghost Logo

Are vendors helping or hurting your business?

<b>getSayDo counts on the performance of a number of vendors to meet our customers expectations. When these vendors fail to perform as we expect, our</b> …

7 Digital Marketing Trends Social Media Managers Can't Ignore in 2015

Share<p>Change is constant in digital marketing. However, many social media managers feel changes are so rapid that the need to stay in the know can be …

So….what’s getSayDo?

My discussion with a curious prospect<p><b>CEO</b>: We’re B2B. We have about 100 customers. Do roughly $500M a year.<b><br>Me</b>: Cool.<p><b>CEO</b>: So what’s getSayDo?<b><br>Me</b>: I’ll …

Customer Feedback is a gift. Share it.

<b>Customer feedback is a powerful gift. Even more-so when the feedback is transparent (visible to all who need to know). Team meetings and company-wide</b> …

Powderkeg – A community for entrepreneurs, investors, and professionals

You have now taken the first step to becoming part of the Powderkeg newtwork of founders, investors and professionals building tech companies outside …

Entrepreneurship

Your Employees Want the Negative Feedback You Hate to Give

Would you rather hear positive feedback about your performance or suggestions for improvement?<p>For the last two weeks, we’ve been compiling data on this question, and on people’s general attitudes toward feedback, both positive and corrective. So far we’ve collected it from 899 individuals, 49% from …

Are Testimonials Misleading?

Do most of the vendors you work with consistently meet your expectations?<p>One of our recent post, The New Truth about Testimonials, generated some …

Salesforce puts a ring on it!

<b>ExactTarget drops their surname.</b><p><b>The Salesforce.com ExactTarget Marketing Cloud.</b><p>Say that bad boy five times without stumbling and I will label you a G!<p>…

New tips, trends, and insights from the world's leading enterprise cloud ecosystem in sales, service, marketing, community, analytics, and apps

Trail of the Month<p>WEBCASTS<p>Exclusive Leadership Webcast Series<p>BLOG SERIES<p>Real Trailblazer Stories to Inspire You<p>May 16, 2018 By Jim Eup<p>Salesforce's …

For B2B Businesses, Customer Service Still Counts

"The customer is always right."<p>Despite this universal tenet of customer service, the truth is, making customers happy is not the result of a one-size-fits-all approach. This doesn't just mean treating each customer in a personalized, attentive way — it means that, depending on the type of business …