Lisa Fisher- Rodriguez

57 Added | 1 Magazine | 15 Following | @lisafrodriguez1 | Keep up with Lisa Fisher- Rodriguez on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Lisa Fisher- Rodriguez”

Signs That You’re a Micromanager

Absolutely no one likes to be micromanaged. It’s frustrating, demoralizing, and demotivating. Yet, some managers can’t seem to help themselves. Dealing with a controlling boss who doesn’t trust you is tough, but what if you’re the one doing the micromanaging?<p>If you’re like most micromanagers, you …

The Core Incompetencies of the Corporation

Large organizations of all types suffer from an assortment of congenital disabilities that no amount of incremental therapy can cure. First, they are <i>inertial.</i> They are frequently caught out by the future and seldom change in the absence of a crisis. Deep change, when it happens, is belated and …

4 Ways to Retain Gen Xers

The economy’s slow but steady improvement should be good news. But employers may find a cloud lurking behind the sunny forecast: They are at risk of losing some of their most valuable talent — and they may not even realize it.<p>These aren’t the usual suspects. Instead of the 50-something Baby Boomers …

11 Things Really Great Leaders Say Every Day | Inc.com

Most businesses are busier than ever, and as the boss, it's easy to forget to regularly take some time out to inspire or lift up your employees. Your people will really appreciate it, and they'll be happier and more productive as a result. Here are some of the things that your employees want you to …

Employment

The Essential Rules Most Salespeople Forget | Inc.com

As I pointed out in the post "10 Things Every Customer Wants," customers can be incredibly demanding. However, there is one thing that customers definitely don't want: <i>more information.</i><p>For the past 40 years, every sales trainer and guru in the world has been teaching some variation on "solution …

Selling

21 Unmistakable Traits of a Heart-Centered Leader | Inc.com

There is a great cost when you neglect the human connection point in business.<p>Over the past 20 years there has been a significant amount of data showing that investment in the human element in business is a profit-making proposition. It is no secret that programs directed at employee engagement, …

Return on Investment

Why Saving Work for Tomorrow Doesn’t Work

Do you frequently tell yourself that you’ll do better “next time” and then don’t change when the time comes? Do you often decide to do something “later” only to find that it never gets done?<p>If you answered “yes” to either one of these questions, you’re probably ignoring the fact that your behavior …

Who’s Being Left Out on Your Team?

Feeling left out or ignored at work can have tremendously negative effects on workers’ well-being. In a recent survey, researchers at the University of Ottawa found that workplace ostracism does greater harm to employees’ happiness than outright harassment. But what does feeling “included” at work …

How to Attract and Keep Great Employees | Inc.com

I can't imagine anyone saying they want to work for an "OK" company. As entrepreneurs, we all want to create a great company that people <i>want</i> to work for. But how?<p>A Great Place to Work, a global human resources consulting, research, and training firm, has identified and studied effective workplaces …

Employee Engagement

3 Ways Your Customers Have Changed (While You Weren't Looking)

Here are three key ways your customers have changed (perhaps while you weren’t looking), and one way that your customers and their desires haven’t changed at all. To thrive, your customer service experience needs to adjust to these changes, while embracing the constancy of customer desires as</b> …

And We're Back! But for How Long? - The Lohdown

If you picked up the September 2014 issue of <i>Motor Trend</i> or perused through <b>the 2015-2016 New Car Buyer’s Guide</b> online because you’re in the market for a new car, you’re in good company. According to Autodata Corp, new vehicles sales through June 2014, the most recent full month of sales data …

San Francisco

5 Things Clueless Bosses Say That Zap Motivation | Inc.com

An aligned and inspired work force is the dream of every true leader. It takes great empathy to connect with employees; in order to lead them, you first need to understand them. How do you truly understand employees? The answer comes from one of the best movie lines in history, delivered by Atticus …

Leadership

Top 10 Qualities of Highly Successful People | Inc.com

If you really want to bring success into your life, you should cultivate yourself just as you'd cultivate a garden for the best yield.<p>The attributes here are shared by successful people everywhere, but they don't happen by accident or luck. They originate in habits, built a day at a time.<p>Remember: …

Self-improvement

The Most Productive People Know Who to Ignore

A coaching client of mine is managing partner at a very large law firm, and one of the issues we’ve been working on is how to cope more effectively with the intense demands on his time—clients who expect him to be available, firm partners and other employees who want him to address their concerns …

The Irresistible Allure of Pre-crastination

There’s a fairly common maxim that “He who hesitates is lost.” It’s a curious proverb, not only because its origins are murky, but also because it might just be really bad advice for productivity. Recent research suggests that rushing to complete projects might actually harm our productivity, a …

Five Alternatives To Saying "I Don't Know"

Nothing can fluster even the most unflappable professional like being asked a question to which they don’t know the answer. Appearing incompetent or uninformed is one thing, but what makes this scenario even worse is when you’re asked the ‘impossible question’ in a group setting. Maybe it’s a group …

10 Trending Changes In Customers and Customer Service Expectations

The essential principles of customer service are timeless. Unchanging. The stuff of ancient Greeks and so forth. Yet one of these timeless principles is “know your customers,” meaning you’d best stay on your toes or you’ll be watching the ever-changing whims of your customers leave you behind.<p>Here, …

Why 'Employee Satisfaction' Is the Wrong Metric

With more than four decades of experience observing and measuring a wide range of workplace issues, my bottom line advice on such metrics can be distilled into two simple maxims.<p>First, ask the right questions.<p>Well, of course, you say! Anybody knows you have to ask the right questions.<p>But the second …

Positive Thinking Isn't A Substitute For Positive Action

Positive thinking is a valuable tool that can help you overcome obstacles, deal with pain, and reach new goals. The benefits of looking on the bright have been clearly documented. Research studies have discovered that optimistic people tend to enjoy increased marital satisfaction, better physical …

The Value of Customer Experience, Quantified

Intuitively, most people recognize the value of a great customer experience. Brands that deliver them are ones that we want to interact with as customers — that we become loyal to, and that we recommend to our friends and family. But as executives leading businesses, the value of delivering such an …

Relax, You Have 168 Hours This Week

There are 168 hours in a week; this is immutable truth. That sounds like a lot, but is it really enough time to cover the demands of a successful career, family involvement, and everything else that makes up a fulfilling life? Let’s do the back-of-the-envelope calculation.<p>Starting with those 168 …