Customer-Centric Airports

By LexVolo | Airports that understand they are competing for customers, and adopt a customer-centric culture, will tend to outperform those that don't...

Top 5 Predictions for Government and Public Sector Customer Service, Part 1: 2015 in Review

Verint's David Moody takes a look back at 2015 and reviews how he did with last year's government and public sector customer service predictions.

The Future of Customer Experience: 10 Predictions for 2016 and Beyond

In 2016, customers will continue doing what they've been doing--only faster. This is good news for those who have their customer experience in order. …

Targeted Customer Engagement Propels Darden Restaurants

Darden Restaurants−which owns several <br>casual dining restaurant chains including: Olive Garden, LongHorn Steakhouse, Bahama Breeze, Seasons 52, Eddie …

A Bright Financial Future For Airlines and their Customers

3 Secrets to Effective Communication During Rapid Business Growth

Consider this case study: BlackBerry, once the big shot of the mobile industry, has fallen hard. Since the company's peak in 2007, its stock has plummeted from $236 to less than $8 per share. So, why did Blackberry lose more than 95 percent of its value in less than a decade? The answer: …

Management
Airports

Airport amenities to make gate-huggers happy

Passengers waiting in boarding gate hold rooms now expect, at the minimum, comfortable seating, plentiful power plugs and robust, free Wi-Fi.<p>Some frequent travelers I polled would also like gate areas to offer exercise equipment, on-call complimentary bowls of breath mints (for other passengers, of …

Airports

Milestones on American Airlines’ passenger experience journey

Just ten days ago, US Airways’ final flight – the US 1939 overnight red-eye service from San Francisco – touched down at Philadelphia, marking the …

Cool or Creepy? Airports Adding Capacity to Track Your Phone

If you’re a tech-savvy traveler, you’ve probably used your smartphone to locate an airport gate, restroom or restaurant. Now, entering the busy holiday season, some airports and airlines are hoping to use your smartphone to find you.<p>To do so, they’re deploying small Bluetooth-powered beacons that …

Airports

Denver International Airport CEO Kim Day on Building an Airport for the Future at Skift Forum

Kim Day, CEO of Denver International Airport, spoke today at the Skift Global Forum.<p>Day has led Denver International Airport, the fifth-largest …

Cab Drivers Strike Over Airport Rideshare Pickups

Taxi drivers across Chicago are planning to hold a 24-hour strike to protest the city’s decision to let Uber and other rideshare services pick up …

Airlines

The Closer | The Crimson White

Somehow — between the demands of fall camp and football season, the demands of his position, perhaps the most demanding in the state — Nick Saban has …

5 Easy Steps to Top-Notch Customer Service

Business owners often scramble to find technically competent employees to fill positions, so our desire for a truly customer-friendly workforce can sometimes be put on the back burner. This is a risky move for new businesses or even companies in expansion mode. Building and keeping a team that puts …

Customer Service

Uber Makes Getting To SMF Even Easier

SACRAMENTO - Sacramento International Airport (SMF) has reached an agreement with Uber to allow the ridesharing company to operate legally at the …

Why do great ideas fail? - Corporate Life - Career Advice - Ascent

Dr Gregory LeStage<p><i>Dr Gregory LeStage, executive vice president of John Kotter’s advisory firm, Kotter International discusses why all the seemingly</i> …

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<i>Published 8/29/2015:</i><p>A strategic plan is a document that establishes the direction of a company or work unit. It can be a single page or fill up a …

Mobile Marketing

Grow from Your Strengths

Illustration by Robert Samuel Hanson<p>Growth is the ultimate test of business vitality, yet questions about it haunt business leaders. How much will we …

4 New Customer Loyalty Rules to Drive Business Success

In today’s connected world, business-customer relationships have changed.

Uber allowed at Oakland airport after new agreement

Passengers will now have more transportation options coming and going from the Oakland International Airport, airport officials announced Friday.<p>Transportation network company Uber has made an agreement with the airport authorizing the company's UberX service to legally pick up and drop off …

Uber

The Blessings of a Power Outage

When you were a kid, did you ever have a power outage at your home, maybe in the middle of a big storm, and find yourself without access to …

Conflict Is a Matter of the Heart

There is nothing more common, or more insidious, than unresolved conflict. Here’s an example that could have happened in any office in the corporate …

Leadership

News - Get the latest news from Gentrack - Gentrack

29th June 2017: Denmark’s Billund Airport joins Amsterdam, Auckland and Bristol airports by implementing the BlipTrack end-to-end passenger flow …