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Why Continuous Deployment May Mean Continuous Customer Disappointment

For the last 75 years products (both durable goods and software) were built via Waterfall development. This process forced companies to release and launch products by model years, and market new and “improved” versions.<p>In the last few years Agile and “Continuous Deployment” has replaced Waterfall …

Life’s Work: An Interview with Salman Khan

Photography: Jonathan Sprague<p>Salman Khan was working as a hedge fund analyst when he started using online tools to tutor his cousins in math. Nine years later, his nonprofit organization, Khan Academy, draws on the same approach to offer more than 5,000 free, web-based video lessons to millions of …

Which Came First: The Human or the Algorithm?

One thing is for certain: society’s reliance on human judgment, unaided by computers, is going to decrease. This point is made forcefully in a recent post here at Harvard Business Review by MIT’s Andrew McAfee, and in Average Is Over, the latest book by economist Tyler Cowen.<p>But machine …

Why Not Take a Year Off to Work in Government?

One year ago, Rahul Mewawalla was a senior executive building out the mobile arm of Nokia. Today, he is using his telecom industry expertise to help San Francisco’s Mayor Ed Lee launch the nation’s first entrepreneurship-in-residence (EIR) program for cities. The program pairs start-ups with …

Zappos’ CEO on Using Corporate Relocation to Preserve Customer-Led Culture

In the years since Zappos was founded, we’ve had to make some big decisions. One of the most significant came in early 2004 when we decided to relocate from San Francisco to Las Vegas.<p>Our biggest problem then was customer service—specifically, finding the right employees to staff our call center. A …